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aandeMacWrks aka A&E IT. The 5 star rated mobile Apple Mac experts.

Warren Hill, Rannoch Road
Crowborough England , TN6 1RA
United Kingdom

Great, fast service

Rich was recommended by friend to help me with my very slow Mac. He came and had a look and quickly diagnosed the problem. He then sent a quote with a number of options for me to choose from depending on my needs and budget and then amazingly fixed my Mac in around 24hrs. It's now running so much better and as he reloaded all my files onto the new hard drive and helped me to access all my previous apps it's now like before, but sooo much faster. I'd highly recommend Rich for his helpful and efficient service.

Mac clean up

Richard was brilliant, will now recommend him for his excellent knowledge and service

Excellent Service

Rich did a fantastic professional job rescuing me from imminent disaster and replacing hard drives. He explained everything really clearly so that I could make an informed choice about what to do. Can strongly recommend.

Brilliant service - from start to finish

Rich was great from start to finish, offering excellent advice and a brilliant service! I would highly recommend his services if you are having Mac problems!


Service and upgrades on my Mac book pro,now functions like new

Great service!

My MacAir died a sudden death downloading the latest software update from Apple. Rich came to the rescue, performed a clean install and helped me to sort out a number of other issues that had been bugging me for years! He also fixed my daughters noisy laptop fan whilst I was waiting - wonderful service.

MacBook Air rebuild

Excellent service and very helpful .

Great service

Rich has excellent communication skills. He is great for technical help and tuition, and best of all he makes it enjoyable!

Rich saves the day !

After the untimely death of my iMac, Rich set me up with a newly refurbished fully loaded and upgraded iMac complete with all my files, emails, photos etc. Superbly professional and we really appreciated the fast turnaround. Thankyou Rich, you really saved the day and the data :)

Great Service!

Incredibly thorough service with very clearly laid out options for repair, wouldn't hesitate to recommend Richard for any computer problems you may have

Fantastic service

Richard helped me sort out my two Apple Mac computers and I am very happy with the service and result. I have also learnt a lot more about how to protect and work with my computer effectively. Highly recommended.

One smart apple!

Richard is extremely efficient, reliable and pleasant to deal with. He has fixed our Macs whenever issues have arisen, always providing a full explanation of the diagnosis, photographs of each computer's interior, and the options available to us. Highly recommend. We wouldn't go to anyone else.

MacBook Pro good as new

Speedy, friendly and all-round excellent service. I'd been delaying an upgrade after the retirement of Tunbridge Wells' Original Mac Man, but am so delighted to have finally found A&E IT - thank you, Rich!

Refurbished MacBook Air

Richard was amazing at sourcing and replacing new laptops very quickly

Excellent service - highly recomend!

A&E IT is a very reliable mac partner! They explain everything that needs to be carried out prior to the work in a language non-IT professionals can understand. They are very reliable and specialist in what they do and so I would highly recommend A&E IT

Great Service

I have had my Mac since 2012 and it was now running very slow I spoke to Rich who offered to update it for half of the price of buying a new one with the same specification, I delivered it to A&E on the Wednesday and it was ready to pick up on the Friday as promised. The machine now runs so much faster than when it was first purchased 11 years ago, a great company to deal with which keep their promises and delivery dates.

Great service

Great Service, Rich managed to recover a load of lost data from a crashed Mac; installed extra memory and sped it up. Very efficient and easy to deal with. Thank you!

Above and Beyond

Rich has continually gone above and beyond the call of duty to help us with any problem we have had with our IT! Thank you Rich.

excellent service

My iMac was completely transformed so quickly. Now running like a dream so excellent value against the cost and hassle of a new machine.

Huge 5* thumbs up from me.

The record now button on this testomonial site does not seem to work. Brilliant work by Rich at A&E IT. Many thanks.

Brilliant Local Mac service

Great to have someone local. Contacted about a battery replacement in MacBook Air older model. Richard gave a rapid response, timescale and price. All done and is still super fast! Thanks Richard.

replacing computer

I have bought my second second-hand iMac from A&E and it is even better than the last one, which lasted a good four years, and is still going in Kota Kinabalu, but is a bit slower and older and less wiling to run the newest updates. Service is always excellent, price has been good, and I see no reason not to keep doing this. Each computer comes cleaned and tidied and sharp and I have had no problems.

Mac Book Pro Repair and Upgrade

Richard was excellent...fully explained the issues , provided options/costs before going ahead with the work and all completed and delivered back in 24 now works on a par with my new macBook Air!

5 star service as always

Prompt efficient service from A&E IT, can’t recommend enough. Have used them previously, and have always been very happy with service and work carried out on my MacBook Pro.


Picked up and dropped off, diagnosed and fixed, done and dusted - lightning quick turn around - Mac now runs perfectly. Thank you!

Great service and attention to detail

After doing an amazing job bringing my husband's iMac back to life, Rich found me a second hand MacBook Pro for a great price, cleaned it up and updated the OS. He spent ages with me setting it up and migrating data from my old Mac. He was extremely patient and helpful and I felt very safe with him in my home. Many thanks.

A & E Apple Mac expertise

An excellent, very professional service. Rich is the soul of patience and humour for IT illiterates like me - pinpointing the various problems in my Apple Laptop's hardware and software, and fixing them very quickly. Highly recommended.

Great service

Rich was friendly and helpful and obviously knows his stuff. Provided photos of the work he had carried out which was reassuring. Would definitely use him again

Great service

Rich knows his stuff. Very efficient and a good aftersales service with explanatory
photos of the work he carried out. Will definitely use him again

A great job!

My 9 year old iMac has been running slowly for a few months now. The latest version of Microsoft Office proved too much for it. I decided to compare the cost of refurbishment with a new machine. I found A&E IT by accident on the Internet. Delivered my iMac to Rich on the Wednesday lunchtime, had a quote by dinner time and the machine was delivered back first thing the following Monday.

Rich kept me advised all the way with the progress he was making. He helped me reload all my personal data and my iMac now works better than it did when it was new. I also saved myself several hundred pounds by not buying a new iMac.

I am absolutely delighted with the service I received and the patience Rich showed towards an IT incompetent pensioner. I would recommend A&E IT to anyone. Thanks again Rich!

SpeedThrills Upgrade!

I can't find enough adjectives and superlatives to accurately describe how totally awesome a job Rich has done on my 9year old Mac! Being a designer/creator working from home on complicated graphics with multiple apps open all the time I found my Mac was cripplingly slow to the point where it had become almost unusable. I knew all was not lost and put confidence in Rich to upgrade and clean my machine and he did not disappoint - it now performs better than it did from new! I am like a kid on Christmas Day! This is an indispensable service for Mac users, friendly, knowledge and super fast I had my baby back within 3 days all sparkling new and super duper fast.
In my opinion Rich needs to start wearing a cape to work as he is a Macsuper hero!

Amazing service

I can not thank Rich enough for the help I have received in fixing my computers and getting them back up and running again. If you ever have problems with you Macs then Rich is the person you need, he is efficient and reliable. I wouldn't go anywhere else

iMac refurbish

Great service from Rich. 2011 iMac working fantastically now and quicker than when new. Highly recommended.

Great service

Rich is efficient, personable and provides good advice. My IT was not in a good place but it certainly is now!

Great Service

Rich is professional as well as understanding. Answered my email immediately and arranged to collect machine the following day. It was back and repaired before expected and I was kept informed at every stage. Would thoroughly recommend.

Time Capsule

Fabulous service.

Graham RTW

If you have a problem with your Apple computer do not hesitate in contacting A&E iT.
The service is exceptional, the feed back outstanding and the work superb.
I would highly recommend A&E iT

Spot on.

Excellent throughout.
Prompt response, detailed advice, price exactly as quoted and a rejuvenated Mac: what more could you want?

Thank you!

As helpful as ever - highly recommended!

It works

Our Mac has had nothing done to it in 10 years and it was getting slow and we thought it might be time to change or upgrade some parts. So we had a look around and found A&E IT aka AdamAndEveIT.
Initial response was excellent, the call out and visit was informative and the repairs and upgrades were done incredibly promptly. This meant that, as if by magic our Mac was actually better than before .
Friendly and expert service with the sort of business attitude that inspires confidence; I will certainly go to them again, but I am sure that it won't be for this machine.

Great service

As a fan of both sustainability and cost effective repairs, I am delighted to have had my iMac rejuvenated. It now performs better than when new! I also appreciated Rich's anti-Covid measures to keep us safe during the process.

Excellent, knowledgable and recommended IT Support

I brought Richard into my home to help resolve some major issues I had with my IMac which was causing me alot of stress. He carried out the necessary diganostics, confirming what needed to be done and he then took my poorly computer away to A&E (!) and sorted through all the issues one by one. Due to technological neglect from my side, he had quite a bit to sort out but I am delighted to report that my computer now works brillantly and everything has been preserved and organised very nicely. I have not since had any issues. I would throughly recommend Richard and his company to sort out your IT needs.
Steve Coogan.

MacBook repair

Thank you so much to Rich for saving my entire photos library as well as fixing my MacBook Pro to be better than it has ever worked before! Very pleased - quick and efficient service!

iMac Repair

Friendly service and excellent communication with a first class repair and upgrade. Thank you very much.

Professional, efficient and friendly service

Rich repaired our iMac, which had a failed hard drive, quickly and efficiently. He documented the repair and service with photos and written log. We dropped and collected the computer to Rich’s workshop, it felt very safe with Rich wearing both mask and gloves, reassuring during COVID. The iMac is working as good as new. Thank you so much Rich. Will recommend to others...

Great service

All work carried out quickly and with detailed explanation

Upgraded Mac Book Pro

I can't recommend Rich @A&E highly enough. His knowledge and professionalism
in solving problems and his eye for detail is amazing. I've now got a Mac thats now faster and performs effortlessly. 5 stars from me!

Very knowledgeable and prompt service

Richard is very knowledgeable with all aspects of Macs . He is a one stop Apple support helpline with iPhone, Mac, iPad all rolled into one and with the ability to help link them up together. This type of support is not available on the Apple helpline.. The advise on what capacity SSD i needed was spot on and the upgrade itself smooth and quick. The after sales support also has been excellent and at every point he kept me posted about my Mac and its status.

Unbelievable Service

What an amazing service. Richard helped me out when the fan in my Macbook was causing trouble. He was totally honest and reassuring. Performed an excellent quick fix on the laptop which I am really appreciative of. Would recommend to all my family and friends.

Excellent all round

Very pleased with the service I have received. I was kept up to date while my MacBook Pro was being serviced with photos and explanations of what was being done. Prompt, professional and friendly. Very pleased and have recommended to friends and neighbours.

Delighted with our refurbished computer and great communication

Thank you. Very happy with the service we've received. Very clear and detailed explanations provided before work was carried out. Will def use again and recommend!

Knows more about Mac than Apple

Richard’s help is invaluable if you use any type of Mac or Apple computer product. Over the last few years he has solved every problem we’ve had, rebuilt and improved our machines and given excellent advice. I could not recommend him more highly on a professional level and the icing on the cake is that he is a super chap, always pleasant friendly and helpful 11/10

If it wasn’t for A&E

My Apple MacBook completely ceased up on me by demanding a log in password which did not exist. I called A&E and their knowledge of Mac Books enabled are quick and essential “repair” which, thankfully got me up and running again. Really grateful for their knowledge based service. Nick Kersey

Slow iMac resurrected.

Rich collected, diagnosed and fixed my dog slow iMac to better than original over the Easter weekend. Replacement hard drive needed and some extra RAM while it was opened up, and now it's a computer that is a joy use again. Rich's communication first class considering practically zero face to face with Covid-19 around. Would definitely recommend! Thanks

Excellent Service as Usual

Thank you for the friendly, prompt, trustworthy, reliable service. Highly recommend.

Five Star Service

A&E offer a prompt, courteous, knowledgeable and quality service. They quickly resolved my iMac and mail issues. I now have a super speedy iMac. I would definitely recommend this company for Mac support.


Thank you Rich for being so dedicated to fixing my Macbook. I really appreciated being kept up to date and the detailed descriptions of work required. I would have no hesitation in recommending to friends and family.


Carried out a SpeedThrills upgrade on my Mac. Excellent, prompt service.

Very impressed!

Spoke to Rich and he collected our iMac and had it fixed and back to us the following day as it was needed ASAP! Thanks for top advice and service.

Highly recommended

I have worked with Rich for a number of years from repairs and speed thrills updates on my personal MacBook Pro, to supplying my business with a fully upgraded iMac, fit for purpose. A&E IT offer an experienced, highly knowledgeable, professional, fast and trustworthy service. I recommend the service to anyone who values these standards of business.


Good people to deal with. Maybe not the cheapest but very quick to respond the best I have come across. Previous experience with so-called Apple experts has been disastrous. Nice to find people who know what they are talking about.


I was delighted with the work Richard carried out to renovate my ageing iMac, it runs like a dream now. Thank you for your very prompt and friendly service, I have already recommended your services to my friends and colleagues!

Phew! What a relief!

Rich resolved all my numerous IT issues and saved my sanity! I can't recommend his service, his patience - and his sense of humour - highly enough!

Apple Mac

Excellent service and communication, my Mac had died but Rich sorted it out for me. Will recommend him to friends.

Upgrading my iMac

New hard drive, upgraded RAM & OS. An excellent professional service from an extremely knowledgeable expert. I have a new iMac for a fraction of the cost of purchasing a new one. Thanks Rich

Feel lucky to have found Rich

My Mac went AWOL and as it was seriously old I was left thinking what do I do now??!! I am no computer expert and I needed someone who was and would be sympathetic to my failings in this department. Rich was all of that and more. He has supplied me with a MAC that works for me and has backed up all of my old documents so that I can carry on as before without any worries. Truly I would not hesitate to recommend him to anyone out there looking to up date or replace their MAC. He has a no nonsense approach and is instantly likeable and easy to communicate with.


Fantastic, thank you - it's like having a brand new laptop


Rich fixed the problem with my Mac Pro and went above and beyond with all the little extras to help me out - great job

A brilliant job!

I count myself very lucky to have found A&E.IT.

My old iMac was so sluggish until Richard did a super job in double quick time and I now have what is virtually a new iMac which nips along very nicely.. Thanks Richard.

Fixed lost iTunes files and folders

Richard from A@E came the same day as I called and recovered all my lost music folders and libraries.) I would highly recommend this service ...10/10 .)

fixed lost iTunes files and folders

Richard came the same day I called and fixed and recovered all my lost iTunes music and others .I would highly rate this company 10/10.)

Finding a couple of new friends

My partner and I are not in the first flush of youth, but Rich answered all our questions with good humour and without making us feel that we were totally moronic. He stilled my fears about my new laptop, taught me to treat it as a friend - and in the process he became a friend too. He's not cheap, but he is worth every penny.

Good stuff happens here.

My 2014 iMac was becoming a nightmare to work with, grindingly slow & inconsistent. After the A&E treatment all is so very much easier. Rich came to see what was going on with my machine, took it away, offered options for treatment, after some research & talking with friends who know about computers decided to take the full option offered. Working with my machine is now a pleasure, Rich reinstalled everything from my hard drive, took me through changes all of which has made this part of my life easier. Highly recommended.

Fast efficient service

First time used. Very quick, professional and efficient service.

Knowledgeable and efficient support

Our MacBook Pro decided to die on us - Rich quickly got to the bottom of the problem, gave us our options and then kept us informed us on the progress of the repair. We’ve got it back now and all seems fine! Good work and at a very reasonable price.

Upgrading a prehistoric macbook pro

Richard provided a terrific service - from his initial diagnostic, through resolving access rights and upgrading the hardware and software and then teaching us how to use the new applications. Laptop performing brilliantly now, at a fraction of the cost of buying a new one. We now feel we have support for our apple products at a price that is highly competitive and without feeling as though we are being sold new stuff we don't really need.
Thanks Rich for all your help to date.


I was very pleased with the service from AdamAndEveIT. It was prompt and Rich displayed good knowledge and expertise. I shall use them again.

Fantastic service

Rich did us proud when our iMac ran into problems. He was efficient and prompt and communicated various solutions. He went the extra mile to facilitate the return of our computer. Sadly the news was terminal but he gave us a good deal on the machine (for spares). In 20+ years of using Macs this is the first time I have run into real difficulties. It is heartening to know I have such a good back up virtually on my doorstep. Highly recommended.


Fast and efficient Service from Rich. MacBook now runs like a dream !

Super speedy super happy!

Richard did a fab job replacing the hard drive on my old Mac, giving it a new lease of life and making it much faster than it’s ever been. Sorted out all my music files too which were in a mess. Thanks Richard top job!

Replacement 27-inch iMac

Rich is a star and an absolute expert on all things Apple. More than anything else, the fact that he is happy to visit you at home to check your Mac before recommending upgrades or a new machine makes all the difference. He then gives helpful suggestions and explains everything very clearly, so that you can make an informed decision on upgrading or replacing your machine. In my case, Rich provided me with a new iMac that is super-speedy and utterly reliable - no more spinning beach balls! All done with professionalism, patience and courtesy. I would have no hesitation in recommending Rich to anyone. Thank you, Rich!

Work completed by A&E IT

Rich went to a lot of trouble to fix the issue with my IMac not connecting to the Internet, he was both friendly and professional and only charged me for his time when he was satisfied that the problem had been fixed, which involved several visits.


Great customer focus and technical ability and knowledge which Rich shares willingly. Very happy to recommend highly.

Fantastic service - highly recommend!

Rich was brilliant- he knows his stuff and made it easy for me to understand and make the best decision for me. He was so helpful in collecting and returning my laptop promptly as it is vital for my freelance business. He’s a pleasure to have around and I recommend him to anyone who’s Mac needs attention! Thanks Rich.

Very knowledgeable and solution-focussed.

Great service from Richard - from the first interaction until I received my super-fast computer back, with its new lease of life. I would definitely recommend this company.


A&E offered a great service and performed exactly what they said they would do.
A&E upgraded 2 x Mac's & 1 x Laptop, they now perform better than new. All data was kept and restored to the new hard drives. The service was very friendly and we felt good value for money for the service received. We not hesitate to recommend them.

Great service

Not a phrase I use easily but the service provided by Rich at A&E IT was everything we all hope for and rarely get. He was responsive, knowledgable, helpful and efficient. Genuinely first class

Bought my laptop back to life.

Fabulous chap, very professional, kept me informed as to what was happening with my laptop. Highly recommend and will definitely use again (if/when needed).

Robert Dowling

Thanks Rich for your efficient and very effective upgrade. It's a completely different machine and I'm saving lots of time using your tips and suggestions. Well worth the reasonable cost. Highly recommended!

Incredible Service!

My mac was fixed incredibly quickly and efficiently, and was taught how to properly use it in the process! win win!


I would just like to say that people like Rich make the world a better place and he has restored my faith in human nature! Following a burglary when my laptop was stolen from my home which contained lots of files and photos that weren’t backed up, I was truly devastated. But a knight in shining armour, aka Rich of A&E IT came to my rescue and offered a replacement reconditioned laptop. The insurance payment just about covered a new charger - so no way would I have been able to replace my laptop. Not only did Rich bring the device to my home but he spent time setting it up and explaining how everything works! I can’t thank him enough and would recommend his services to anyone with a Mac product. PS I don’t intend leaving my laptop at home ever again !

Mac Not working

Richard provided prompt and helpful service with an accurate diagnosis of the problem.

A&E and beyond

Rich is always intelligent and personable. He understands business and is not your usual 'tekkie'. He gets to the heart of the problem and usually has a solution for it.
I would recommend him heartily and you don't mind handing over the cash for a job well done.

MacBook Pro refurb

My 6 year old Macbook Pro was slow to respond and very frustrating to use. The spinning ball driving me mad! Thanks to Rich my MBP is now ready for a few more years of life and faster than new, sanity restored!

Brilliant Service

I would have no hesitation in recommending this company. I thought my 8 year old MacBook Pro was about to die, but after calling A&E IT, Rich promptly came to the house and after diagnostic testing he showed us the results and explained the problems. He took it away and after a couple of days returned it with a new super fast hard drive and doubled the RAM, all cleaned up and all the data transferred. It now runs better than it did as new. A very prompt, efficient and friendly service - Thank you

IMac brought back to life!


A reliable service from A&E IT

Richard knows his stuff. He recently replaced my hard drive, updated the operating system and restored all my files. Second time I've used Richard - a very quick and efficient service.

Computer Rebuild and Repair

As a returning customer, Rich has supplied us with a speedy new iMac which is working faster than when we purchased it new 5 years ago! I especially like that we have been able to upgrade our existing hardware rather than dispose of it to buy a new one.
A highly professional service that has cleaned up our system and fixed the broken monitor tilt with a more robust hinge.
I would highly recommend A&E to anyone wishing to seek help with anything Apple related.

MacBook Pro Data Transfer

Fantastic 5* service from Richard cleaning up and transferring data to my new MacBook Pro. Efficient communication and speedy response. A very patient and all round pleasant and helpful guy to deal with! Thank you !

A&EIT aka AdamAndEveIT

Thank you Rich for very helpful and comprehensive annual check on the Apples.

Cleaning up computer

Great Service and good job at a very reasonable price

Wi-Fi problem

I had problems reconnecting to the WiFi following a security update. As always Rich was quick to respond to the problem and worked tirelessly to resolve it. Thank you for a really great service. Issue resolved!

Excellent service

I made an appointment with A&E to service my Mac. Richard at A&E was very thorough, making sure that all my software was up to date, running diagnostics, setting up anti-virus, and helping me to organise files properly. My Mac is now running perfectly. Wouldn't hesitate to recommend this company!

My Testimonial

Richard delivered a first class and highly personal service. Response and service time was very quick - nothing was too big to ask. Would highly recommend and use again.

Fantastic service

Really pleased with A&E IT very friendly service and always available to offer advice and support around sorting my computers. Will definitely use them again!

MacBook Pro SpeedThrills upgrade

Great response time and service. MacBook Pro now back in full functioning mode! Thanks Rich :)

With Grateful Thanks!

Early one morning..... I went to start up my 3 year old iMac, only to find it had apparently died overnight. I was stuck with the Apple logo and that was it!

All I could do was phone for help, lucky for me, A&E was the first company I contacted. An appointment was swiftly made and Rich arrived on one of the hottest days of this year so far.
After running diagnostics which I had requested, he proceeded to coax the computer back to life.
To my immense relief I had a working machine once again, albeit a bit slow.

Whilst he was checking the iMac, I had the chance to experience at first-hand, Rich's cheerful ability to explain computerese to a quite-clearly-non-computer-literate person,
Greatly appreciated Rich! What a skill! Not the slightest bit patronising!

He made a number of suggestions in terms of enhancement of the iMac's performance. These made enough sense to me to want to proceed with the action. So a couple of days later, Rich returned with my iMac, complete with fresh installation and no data lost, a great deal more RAM , other tweaks and advice on better use of the external hard drives.

As I want to organise and process close to a million photos without sitting in front of a screen for the rest of my life, I am very, very pleased to have received back a computer that speeds through its actions.
I am very happy to highly recommended A&E IT aka AdamAndEveIT to Mac Users.
Rich, you have fulfilled your promise:
My iMac works better now, than when new and actually does the job now, that I bought it to do!

Help with iPhone

I'm delighted with Rich's prompt response in rescuing me and my iPhone from non-functionality.

Help for an Amateur

Rich was very patient and thorough in explaining issues regarding my Mac. Emails answered very quickly at all times and I would have no hesitation in recommending A&E IT.

Macbook Air upgrade

I am so happy with the MacBook upgrade that was done in super quick time and the price was very reasonable. My computer was returned in "as new" condition which was a nice touch. Friendly, fast, efficient, honest and brilliant.

A New Computer

Richard has helped me with problems I have been unable to resolve on my Mac, on 3 occasions. Last week everything was shutting up or going down so I 'phoned him for help. He had a look at it & took it away with him as it needed a good overhaul. Within 2 days he was back with it, having diagnosed the problems & replaced the hard-drive which was faulty, amongst other things. He spent 2 hours with me as he reset all of the components. By the time he had finished, I felt as if I had a new computer. He is patient, generous, knowledgeable & gave me confidence with the new software.
I would recommend him, without reservation, if you need help - hence the 5 stars.

Top notch service

Having used and loved my MacBook Pro for years, I had lost my love for it and rarely used it as it was so slow and unable to perform simple tasks. I was reluctant to spend a huge amount of money on it but I bit the bullet and got Rich to install his own SpeedThrills™ upgrade which is amazing. He also went above and beyond talking me through bits and making sure everything was set up properly and that I understood everything. I couldn’t rate his service or recommend him more highly. Thank you.

Apple Crisis

My Apple crashed and Rich fixed me up with a new system very quickly, put a s/h
hard drive in the old one so it can do for a grandchild and helped me understand it all. Very grateful.

Apple Mac repair

Fast and efficient service on repairing Apple MacBook. Now performs better than it ever did before.

Fan repair

Another great experience from Rich. My MacBook Pro was having fan issues and Rich replaced the fan within 24 hours of me handing it over. Having seen the photos of the disassembly I know the repair is better than the original state of the computer, Apples application of thermal paste was slapdash at best, it now runs cooler and is silent again! A happy customer. His knowledgable and service is top notch and I won't hesitate to use him again.

Great Service

A fab service from Richard. He came and identified the problem, took the mac away to repair it, kept me up to date with what was happening, and when he returned he sorted out all our other Apple issues - All in a very timely manner! A really handy number to store in your phone book, for when things go wrong. Thanks Richard.

Back up and running...

Many thanks to Richard for his clear advice and technical skill in working out the issues with and then fixing our rather out-dated Mac.

Amazing service from A&E

Rich gave my ageing Mac, (which had a bust fusion drive) a complete overhaul, including saving all my data. Truly excellent services, I have no qualms in giving him a 5* review. Very happy - Mac has never run faster.

iMac enquiry

1st class service. The most fair, prompt and helpfully advice we have had while using Mac. We will be back. Would highly recommend.


I have quite an old Macbook, that now, thanks to Rich, has a better performance than it did when I first got it! Not only is my Mac faster, the service was super fast, all important for when you are on deadline and your mac dies!
I would certainly recommend anyone with a mac to get Rich to have a look at it!
Amazing service for a very reasonable cost!


I have quite an old Macbook, that now, thanks to Rich, has a better performance than it did when I first got it! Not only is my Mac faster, the service was super fast, all important for when you are on deadline and your mac dies!
I would certainly recommend anyone with a mac to get Rich to have a look at it!
Amazing service for a very reasonable cost!

John Turvill's Testimonial

Very pleased overall with service at A&E IT... top marks!

Excellent service

A&E were able to quickly help with problems on two devices and provide very good support

Fantastic service

Fantastic service, friendly and knowledgable! Highly recommended.

A&E IT aka AdamAndEveIT

Brilliant. He's got me out of a few computer nightmares over the years - don't know what I would do without him! He also puts up with my disorganised ways with good grace and patience .... a gem!

Super helpful

Super helpful. Got me up and running. Thank you. Would always recommend.

Five stars!

Apple Mac wizard!

Richard is a godsend for an old age pensioner who panics easily! He is always able to create order out of the chaos which I believe exists in all computers!

Many thanks Richy

Excellent one man company. My 6/7 year MacBook operates as if it is brand new. Highly recommend A&E IT

Updated and new life in your Mac

Why spend on the cost of a new machine when Rich can bring new life to your old but perfectly usable hardware.

Excellent personal service

Would happily recommend

Have a problem? Ask Rich!

Rich is a life line when, like me, you don’t know too much about the inside of your computer! We have used his services for a long time.

Service with a smile

Rich has helped us on several occasions, sometimes at very short notice to to get our Macs running as they should. Service with a smile, and at competitive rates!

Happy to give you 5 stars plus​!

Happy to give you 5 stars plus!

Fantastic service

A&E always provide a fast and efficient service.

5 stars!

A & E IT have come to our rescue several times over the last 4/5 years. Richard is our first port of call for all our urgent and non urgent computer related needs. Response is fast, Efficient and always value for money.

Great service

Requested assistance at extremely short notice. Was impressed with the response and the professionalism

Excellent service and great prices

Ace support

Careful, comprehensive and very thorough. Very highly recommended!

Very satisfactory and helpful

Very satisfactory and helpful

Superb service

Excellent service

Always a fast response and brilliant service. Always feel in safe hands

One chilled expert

Rich is highly competent- empathetic and tuned in to his customer and their needs and wants with their pcs/laptops. Like Rich I work alone and he took the hassle out of spending hours doing it myself when I have a million other things to get done. Try him. He will not disappoint.


Happy to recommend Richards IT services. Got me out of a jam on more than one occasion

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My 'SpeedThrills' Mac is fabulous

My MBP was back and working in less than a week from booking the appointment!It has been taken from a machine that was barely useable and taking anything up to half an hour to boot up to firing up in less than 30s! I was looking at having to buy a new machine but I now have my old beloved Mac back and functioning better than it ever did brand new off the shelf, for less than half the cost of buying a new one! Should have done this much sooner!

New hard drive

Called Rich about a new hard drive for my Macbook Pro laptop, collected the machine on the Wednesday and delivered back to me the next day. Very satisfied would recommend.

Mac service

Professional, efficient and friendly Service with great results!

Unpatronising, sensible, fast, efficient

Excellent service. Unpatronising, sensible, fast, efficient. Part exchanged my flagging Macbook Pro for a second hand upgraded iMac and it has been set up to be fast with lots of memory. The transfer of all my data was also done within a very reasonable price. Support has been very good; I have returned with questions that he has sorted out and he says that he will keep an eye on the computer. I am happy to recommend him to Mac users and will be using him if//whenever I need to. Delighted to find someone who does what you need, when you need it.

...he sorted all of the problems out

I was having a number of problems with my new iMac and booked an appointment with Richard and he sorted all of the problems out and also showed me a number of things that have improved my use of the iMac. He also actually solved a problem that i was having with my golf sky caddie which had nothing to do with the remitSo I would absolutely recommend him and shall most probably be using him again

Richard from A&E IT is a helpful and competent Apple Techie

Richard from A&E IT is a helpful and competent Apple Techie. Within a few short days he had collected my daughters ailing MacBook Pro, diagnosed, repaired and upgraded with his 'Speed Thrills' package and delivered back to me. I've also recently bought a secondhand Apple MacBook Pro from him and he's transferred data from PC, iPods, iPad and iPhone onto it. Thanks Rick for your patient help and I would recommend you and your excellent service to anyone!

I had tried the Apple helpline and PCWorld without success

Our mac had been running very slowly for over a year and I had tried the apple helpline and PCWorld without success and wasn't sure where to turn next. When I contacted Rich he came to diagnose the problem within a few days, made a variety of suggestions with a recommendation (which was just as well as neither of us are computer literate) and everything clearly priced up. Once we had decided what to do he came and collected the machine very promptly and returned it within the week functioning at a speed it has never been before, not even when new. The whole process took less than 2 weeks (and probably would have taken less if we hadn't been away). Rich is obviously very knowledgable about macs. I would definitely use him again - although I am hoping it won't be necessary, and would recommend him without hesitation!

A very knowledgable and helpful man

I cannot recommend Rich enough! After taking a look at my very slow running MacBook Pro, he made some suggestions of what he could do to bring it back to life but with no pressure. Once I decided to proceed, he kindly picked up the laptop from my parent's house as I live in London, frequently kept me updated with the progress and then returned it complete within a week. He then followed up to make sure I was happy with the result and kindly offered further advice when I had a query about the new battery. A very knowledgable and helpful man whose services turned a nearing its end Mac to a faster than new running machine, and for cheaper! Thank you Rich!

...runs like new thanks to Rich

My nine year iMac is back to normal now and runs like new thanks to Rich and AdamAndEveIT! He managed to totally revolutionise the way my mac runs and removed some malicious malwear that had brought my mac to a grinding holt. Thanks Rich for you excellent and instant service, long may you run this valuable service!!

...a 'SpeedThrills' upgrade which is amazing

My MBP died on me and I was at my wits end. A friend told me to call Rich who helped diagnose the problem. In the end I opted for a Speed Thrills upgrade which is amazing.Service - 5 *Communication - 5*Overall experience - 5*

I love this man!

I love this man! He's got me out of trouble when I've been in the proverbial computer gloop - so glad I found him and great to know he's just a phone call away.

If I could I'd give it 6 stars

Amazing service from Richard. The man who can do what Apple can't. Really good quote for increasing the drive size in my 11" MacAir to 500gb, Mac health check and door to door pickup by UPS all included in the price and turned round in less than a week.If I could Id give it 6 stars

Richard provided a very professional service

Richard provided a very professional service I will recommend to others. My MacBook Pro was collected and delivered back to meThank you Richard

So chuffed…

So chuffed…Richard E has completely restored my Mac to its former "youth" and quickly. Thankyou a lot XXX.

I wish I had found A&E IT sooner!

Thank you for revolutionising my Mac experience. I now have a super-responsive computer instead of a frustratingly slow one.As a non-techie person, I appreciated your understanding, calm and patience. Thank you for a great service. I wish I had found A&E IT sooner!

I will be recommending Rich to all my Mac friends for sure

Delighted to write a review for Rich of AdamAndEveIT. I would highly recommend using him for Apple IMac repairs. Quite a unique service is offered by Rich. Both hardware and software issues were discussed with me and resolved by him to a very high standard of care and professionalism. He kept me informed at each and every stage of repair and I knew at each stage the cost involved, so no shock once my Mac was up and running again.I will be recommending Rich to all my Mac friends for sure.Thank you so much Rich, its great to be up and running again and you revitalised my Mac to the max.

Can thoroughly recommend

Our iMac crashed and wouldn't start. Rich from A & E IT not only saved all our business data and spreadsheets but gave it a memory upgrade and made it the fastest Mac on the planet! Can thoroughly recommend.

'Speedthrills' Custom build

I have bought a custom build Mac from Rich which made the machine very special and really fast. His service is always first class end he is very quick to help with support. I can't recommend him highly enough!

My beloved Mac restored

My beloved Mac restored. It was working so incredibly slowly that it was becoming unusable, I was looking at a costly replacement, and as worse, the need to transfer many many files critical to my job (and my sanity). The problem with my Mac was quickly diagnosed, it's interiors all mended, and delivered back to me with everything where I expected it to me. I can't recommend Richard highly enough. My Mac is restored and running much better than I ever remembered it doing. Great value for money!

A&E IT has worked its magic

A&E IT has worked its magic. quick to solve problems

Richard was great to deal with for an emergency call out on a weekend! He speaks in black and white and is quick to solve problems, I'd recommend him highly and will be using his services again!

Attention to customer service

Attention to customer service and aftercare sets them apart.

...he explained everything in non-techy language

Rich was great - he explained everything in non-techy language and I understood the 'how and why' of my MacBook Pro for the very first time! He also offered other advice on web sites and maintaining my laptop so I couldn't be happier. I would highly recommend him to everyone. Thanks again Rich :-)

I struggled to find decent support

I struggled to find a decent support company when it came to Apple systems and had quite a few bad experiences. Luckily Rich came and got my system set up so my business and personal files were backed up and stored in the correct areas. He also advised the best hardware to make sure all areas were working efficiently now and for the future.

Invaluable support to help me move from my PC to Mac

Invaluable support to help me move from my PC to Mac. Only specified data was transferred and lots of tips and advice given during this process. I am looking forward to learning more. An excellent service and explained in easily understood methods.

Now working like new

Now working like new.

A&E IT quickly fixed problems

A&E IT quickly fixed problems other expensive Apple professionals had failed to sort out.

Truly a bespoke service for the Apple generation.

Delighted to recommend Richard. Have used him several times recently and have always found him professional, friendly and reliable. His attention to customer care (and after care) sets him apart: quick to respond, home visits around your schedule, simple explanations for the non techy minded like me, communicates about ongoing work. Truly a bespoke service for the apple generation.

Totally professional, good value for money

Totally professional, good value for money.

Always a great service

Always a great service

Rich is a top guy

Finding someone to help with Mac problems is not easy, so I was pleased when I came across A&E IT and very pleasantly surprised after the first visit. Rich is a top guy, incredibly knowledgeable with an easygoing manner, which really inspires confidence. He provides an efficient, friendly service, and has now helped us out on a number of occasions, with the desktop, i-pad and even i-phones.Initially he cleaned up some minor faults and glitches, but after further discussion came up with some great suggestions, which led to a thorough upgrade of our Mac making it faster more powerful and much more robust. All the work was carried out on time and within budget, following which Rich personally delivered and set up the new ‘Super Mac’ and fully explained all its upgrades and features. I could not recommend him or his services more highly.

Heroes - Just for one day

Heroes - Just for one day.

Blown away by the speed

Just got home, plugged in the MacMiniand wow! Blown away by the speed.All apps load in seconds. So impressed.Great service and speedy return!

Attention to detail was first class

Attention to detail was first class.

...always prompt and helpful

Very pleased with the service I have received from AdamAndEveIT.Visits to home for my desktop Apple always prompt and helpful. Also had an upgrade to old Apple laptop rebuild project which has proved very successful .Always friendly approach from Richard either telephone or email helpline

I would highly recommend

I first came across A&E IT when I purchased my new iMac and Mac Book Pro. Rich helped with the set-up and transfer of files from my old PC system, teaching me along the way to understand how Apple works. His knowledge and expertise as well as his easy going manner were extremely beneficial in helping me get the most out of my new system. He also made sure I had a very comprehensive back-up system in place.Over the last few years I have occasionally emailed Rich for advice on a number of Apple related issues and he is always willing to impart his knowledge and help me sort out the problem. I would highly recommend using A&E IT for a prompt, friendly and professional Apple service.

Calm, friendly, competent

Calm, friendly, competent.

The service is excellent

The service is excellent: efficient and straightforward.

Definitely recommended

Definitely recommended. Funny too!

Now operating five times faster

Now operating five times faster.

Speed is outasight!

I have just had a 'Super Mac' built by these guys. It's unbelievable! Speed is outasight!

You are stars

Beautiful and gleaming. You are stars.

The iMac is fabulous

The iMac is fabulous.