Rich did us proud when our iMac ran into problems. He was efficient and prompt and communicated various solutions. He went the extra mile to facilitate the return of our computer. Sadly the news was terminal but he gave us a good deal on the machine (for spares). In 20+ years of using Macs this is the first time I have run into real difficulties. It is heartening to know I have such a good back up virtually on my doorstep. Highly recommended.
I would just like to say that people like Rich make the world a better place and he has restored my faith in human nature! Following a burglary when my laptop was stolen from my home which contained lots of files and photos that weren’t backed up, I was truly devastated. But a knight in shining armour, aka Rich of A&E IT came to my rescue and offered a replacement reconditioned laptop. The insurance payment just about covered a new charger - so no way would I have been able to replace my laptop. Not only did Rich bring the device to my home but he spent time setting it up and explaining how everything works! I can’t thank him enough and would recommend his services to anyone with a Mac product. PS I don’t intend leaving my laptop at home ever again !
I am so happy with the MacBook upgrade that was done in super quick time and the price was very reasonable. My computer was returned in "as new" condition which was a nice touch. Friendly, fast, efficient, honest and brilliant.
Having used and loved my MacBook Pro for years, I had lost my love for it and rarely used it as it was so slow and unable to perform simple tasks. I was reluctant to spend a huge amount of money on it but I bit the bullet and got Rich to install his own SpeedThrills™ upgrade which is amazing. He also went above and beyond talking me through bits and making sure everything was set up properly and that I understood everything. I couldn’t rate his service or recommend him more highly. Thank you.
A & E IT have come to our rescue several times over the last 4/5 years. Richard is our first port of call for all our urgent and non urgent computer related needs. Response is fast, Efficient and always value for money.