I cannot recommendation Cat out of glass highly enough. Excellent service and communication, fast and value for money. I am not thinking of getting cat-flaps fitted into any other windows but if I was I would use them again without hesitation - thanks CJ and team
I just wanted to say what a pleasure it has been doing business with Out of Glass. I am very pleased with the new cat flap. The information about the different cat flaps available on the website made choosing the most suitable model straightforward. There was also very clear information about the service that you offer, the different prices and the process involved. You answered my queries and kept me informed - really great customer service. It was quick and easy to arrange a visit for the glass to be measured and very convenient. I didn't have to wait around or take time off work as you only needed access to the outside of the property to do this. CJ arrived on time and fitted the new glass panel and cat flap efficiently. He was polite, professional and friendly. I also appreciate the suggestion of keeping the old glass panel. Now if I do move, I can take the cat flap with me. The peg is also coming in handy!
What a service. Fast reliable and efficient. Booked over a bank holiday weekend! CJ was so friendly and knowledgeable. All supplied and fitted at a very reasonable price. I will definitely be using this company again in future. Would highly recommend. Would give 6 stars if I could!
10/10 customer experience. Quick and helpful responses via email and CJ fitted the window in about 30 minutes! - Perfect.
Service, measuring and ordering process was excellent. Delivered quickly and flexible dates. The quality of the work and the price were fantastic.
Absolutely fantastic experience in dealing with CJ and Sarah. Right form my first contact with them they were very friendly, very professional and very helpful, not to mention incredibly efficient and knowledgeable! We are so pleased with our new cat flap, as is our cat, who can now go in and out as she pleases! 100% would go with Cat Out of Glass again - so glad we chose them!
We had a great experience with Cat Out if Glass. They were responsive, flexible (they care out to measure up for free) and super speedy. The installation was quick and they did a great job. Would recommend.
Service was great, sent my measurements of on a Saturday evening got a reply on the Sunday, cat flap was fitted a week later, there was an issue, not there fault, but the supply double glazed unit was too narrow. should have been 20mm but the unit arrive as only 16mm. The very nice fitter, fitted it and packed it out best he could and promised to return on the Saturday morning to replace it with the correct sized unit. True to his word he turned up this morning at exactly the time he said he would and replaced the unit and refitted the cat flap all in under 20 minutes. I can't recommend this company highly enough.. 5 stars does not do them justice. From the speedy response to my first enquiry to the finished job all went exactly to plan (well almost) but I'm very happy with the results. If i needed another cat flap fitted in a window i would not hesitate to use "Cat Out Of Glass" again
Excellent Service. Staff was super friendly and very helpful with all our question regarding the install. Install was done quickly and efficiently and they even followed up post install with useful tips and to make sure everything was okay . Highly recommended!! Thank you CAT out of glass.
Very impressive, CJ (SE London) was personable, knowledgeable and undertook the work quickly but did a high quality job.
Brilliant service. Was round next day. One very happy cat and 2 owners. Such friendly and professional staff. Highly recommend
Just want to say what a fabulous service I have had from this company makes a real change to receive good customer service! Office staff (Sarah) really helpful and informative and CJ the installer did the work so quick and effortlessly cannot recommend this company more
I couldn't recommend this company highly enough. From the moment I emailed them seeking advice until the installation they conducted themselves in a very professional and helpful manner. The cat flap looks fantastic! Such a neat job! Thank you Sarah and all at Cat Out of Glass.
Absolutely excellent service, with very friendly staff who are extremely helpful, professional and very good at what they do.
Amazing experience with the team. They are very responsive (and fast) on emails, give loads of details beforehand and after the service and the cat flap fitting itself went very smooth. Our cats are as happy as we are now. Would recommend ++!
Absolutely outstanding, friendly, helpful service, and at a competitive price. I really can't fault them. CJ was so efficient and arrived exactly when he said he would. It's also clear that Sarah and CJ really do like cats and put the welfare of the cat first. My cat Amelio is very happy too!
Great customer service, clear and straight pricing, friendly tradesman. If only all interactions could be this straight forward.
I don't usually do reviews , but these guys are amazing!. We had a lot of over inflated quotes from local companies, found cat out of glass and from the start it was great. Sarah was so helpful, from a photo i took of my door she quoted me a price and arranged an appointment. CJ arrived bang on time fitted the flap within 40 mins, even went the extra mile by supplying us with a better flap that the one we had. Very professional, cheerful people. Get a cat just so you can get Cat Out of Glass to fit a flap for you. Thanks Sarah and CJ.
Great experience - the self measure guide was really easy to use and the glass was installed swiftly and easily. Our cat is now free to roam! Brilliant service and would definitely recommend.
From start to finish, speaking to Sarah in the office to the fitter installing the cat flap, I cannot recommend Cat out of Glass highly enough. What a wonderful and thoroughly professional company. Friendly, efficient with excellent communication. Many thanks
Absolutely first class service! I would highly recommend this company based on their responsiveness, communication, professionalism and quality of work. Sarah and CJ are a pleasure to do business with.
Very nice and professional people, great communication, would definately recommend. Came to install on the day and time that suited us most. All for a reasonable price. I managed to misread my own handwriting and thus gave them wrong measurements. As a result the glass was made slightly too big and would not fit. They had to re-order, but did not charge any extras. Instead, the guys showed support whilst I was dying of embarrassment after realising my silly mistake...
Wow. We recently had a lovely Pet Tek clear cat flap installed into a double glazed patio door at our new home and we were so impressed with Cat out of Glass. The product is great, as was the price but the speed of service from contact to installation was really impressive and the outstanding communication iced the cake. CJ and Sarah were so responsive and wonderful to deal with. I can't remember the last time I felt like this about any service but the Cat out of Glass team blew us away. The service we received was faultless.
Fantastic service at a good price. The team came to my house and fitted the new glass unit in around 20 minutes total! Very professional and great communication with Sarah from the office. Sukie the cat is delighted :)
Fantastic company, excellent customer service from beginning to end. I would highly recommend them to anyone. Very happy customer and cat, thank you
Easy to book, really quick and clear communications, turned up on time, polite and cheerful, great quality job and fabulous price. Really can't fault you on anything and I now have two very happy kitties who can get into their garden
Very quick and smooth service, we used the self-measure option and the whole process was completed within a week ! The installation itself took 15 minutes max and the installers where very friendly and helpful.
Would highly recommend this service - very efficient and great prices CJ did a great job and was really professional and friendly. Cats will live being able to go out when they want. Thanks very much
I'm so impressed with the service from CAT out of glass, starting with the efficiency around providing me with a quote, to the super quick installation of the cat flap once the glass had been ordered. I have no hesitation in recommending their service.
Can’t praise Cat out of glass enough. They were quick to quote, measure up and fit the new cat flap. CJ the fitter was able to offer us advice on which catflap to get without any up-selling pressure. We would have chosen completely the wrong cat flap which wouldn’t have been suitable for our cat without his advice. Thanks for the excellent service!
Great service! I was so impressed at the fast, friendly, informative service provided! Great price and lots of options provided and explained by CJ & Sarah. One happy cat mummy here! Thank you for making life a little bit easier. Will definitely be recommended to friends and family.
Wonderful experience dealing with Cat Out Of Glass. Quick and knowledgeable responses to all queries via email from Sarah, and excellent installation from CJ. We have a happy kitty!
A fantastic company. Excellent communication. My initial email was replied to quickly and I was able to arrange the cat flap installation for 3 days later. Everything went smoothly and the cat flap in the new door panel looks superb! Thank you very much Cat Out of Glass
We had a catflap fitted into french doors recently. was a very fast service. Friendly installers and had replaced the glass and installed the flap in under half an hour. Highly recommended!
Just had a cat flap installed and we (and the cat) couldn't be happier. The self measurement guide is well written and easy to follow and makes the whole process more efficient. Communication was excellent throughout the process and installation took about 30 minutes. Was so impressed that they are currently working on replacing a popped double glazing panel for our bay window. Will definitely use this company again. Highly recommended.
If you're looking to have a cat flap installed stop reading these reviews and go with these guys. Helpful and brilliant communication. And great after care & workmanship. So pleased I went with Cat Out of Glass Ltd.
Fantastic service from start to finish. Everything was so straightforward and quick. CJ and Sarah both extremely helpful and friendly and we’re delighted with the cat flap- as is the cat of course!! Can highly recommend
It’s not often you find someone as knowledgable, thorough and as responsive as these guys their service really could not have been better! I highly recommend them especially for new cat owners who are unsure of their needs. They really do think of everything actively look for the best solution for both the cat and the owner. Which includes keeping the price as low as possible. Their service is extremely swift and easy all the way through.
The job was fitting a cat door to a double glazed sliding patio door. We had an efficient and timely response to our enquiry and quote request . CJ turned up for the initial visit and gave great advice on our fitting choices. The new glass was ready in 3 days (they quote 5 days) and CJ's fitting took 45 minutes. An outstanding job - CAT out of glass are highly recommended.
Excellent service & first class communication, which made the whole process very easy. Would highly recommend. Just got to get our cat to use the cat flap now! Thankyou
This is the best service company I have ever dealt with. Every email was answered in minutes with helpful information and kindness. Our bespoke glass was ready really quickly and the quality of the workmanship is perfect - no mess, no trace of anything having changed in the double glazing, except for the beautifully fitted cat flap. I really can't recommend these guys enough! And theirs was the best value quote out of 2 or 3 I got before placing an order.
I highly recommend Cat out of Glass. Great communication and a pleasure to deal with. Everything was made so easy. Our fitter was an absolute delight too. An all round good experience.
Thank you!! Such a great and prompt service, highly recommended. If only they could help get the cat back inside... Ha.
We had a piece of glass fitted today with a cat flap from Cat out of Glass and I cannot fault the service received. It was incredibly personal and they were a joy to deal with from initial consultation to installation. The price was fair and the service very quick. Wouldn't hesitate to recommend them to anyone who needed this.
Brilliant service from initial quote to final fit. Nice friendly fitting team. No mess, no fuss and cat flap looks great. Thank you!
We had a cat flap fitted into our double glazed bi fold door and the service and price were both excellent. From the first phone call to the follow up email we couldn't have been happier with this company and the guy that came to fit on the day was friendly, quick and super tidy. Highly recommended!
A pleasure to deal with. Sarah and CJ were very thorough, punctual and easy to deal with. Would definitely recommend!
Excellent service. Very quick and reasonably priced quote. Helpful staff and an overall efficient process. I would highly recommend their services to others.
Fantastic service from this company. From the initial contact through to fitting, it was easy and the customer service was exceptional. Great price and the cat flap in situ looks fantastic! Very friendly company. I would definitely recommend them! 5 stars!
Fantastic. Really lovely people who went above and beyond to help us. They also found a way to install it cheaper than a lot of other local companies. Definitely recommend and thanks so much for your help!
Absolutely brilliant service, from the response speed at my first enquiry to general fit was excellent. I'd definitely recommend these guys to anyone that needs a door flap, and if we ever move & need a new one I know where I'll be going!
A* Excellent service and price. Really happy with the whole process which was a breeze! Now to get this cat to use the new door which probably won't be so easy
Excellent customer service from the team at Cat Out Of Glass. From my initial email enquiring about the services they offered, through to the installation and follow up emails. Definitely recommended by me! Thanks
Needed a pet flap fitted into a double glazed window. The guys arrived on time and were in and out in about 30 mins. Great service, great product and one of the cheapest I could find online. Would definitely recommend Cat Out Of Glass. Thanks Sarah, CJ and Roger
Helpful from start to finish. The work was completed quickly and with no problems at all. Most importantly, the cat's delighted!
Cat out of glass are brilliant. Very efficient, professional and friendly. CJ the fitter is a great guy who got the job done super quick and tidy. Would highly recommend them.
We are so happy with the service received from Cat Out Of Glass from the initial discussions regarding measurements/style and price to the actual fitting. The whole process was quick, efficient and the turnaround took exactly one week. We have an indoor British Short Hair (but has access to the garden with cat fencing so he can’t get over!) and as the weather is getting colder we were getting a bit fed up with opening and closing the french doors all the time! Our lovely cat is now trying to suss out the cat flap with much encouragement from treats and toys! Thanks again Cat Out Of Glass, will be recommending you to anyone who is in need of a cat flap!
Excellent service and delivered everything on time as promised! Our cat is happy with his new cat flap. Would highly recommend
It was an absolute delight ordering from Cat Out of Glass. Managed to get the cat flap we wanted directly from them, and they came on a Saturday (which was so handy!) and CJ fitted it in less that an hour! Plus gave us some really handy tips on how to get our cat to adapt etc. Was a pleasure dealing with Sarah too and she answered my questions very quickly and thoroughly. Would definitely recommend to anyone looking to install a cat flap like this.
Very professional service by the Cat Out of Glass team. I highly recommend them if you need a cat flap fitted.
Fantastic service that I would highly recommend. There’s no hidden costs, the price they advertise is what you get charged. The staff are very friendly and professional and our fitter was really knowledgeable. From start to finish, the whole interaction took 8 days (and would have only taken 6 if we had been available). We’re really happy with all of it. Thank you so much!
Cat out of Glass were excellent throughout the process. They were quick to quote, helped us measure up (which they can instruct you to do yourselves) & then we're very speedy and efficient when installing : ) Our cat is a very satisfied customer!
I would definitely recommend Cat Out of Glass. I searched for ages to find a cat flap fitter and decided to contact Cat Out of Glass after seeing the glowing reviews. Sarah was really quick to get back to my emails and sent a lot of information through. She said it would take about 45mins and someone would get to me between 12.30-2.30pm. CJ turned up on Saturday at 1.01pm and was out the door by 1.30pm! The pet door was fitted in under 25mins with hardly any mess and I got a couple of useful tips on what to do to train Darcey (the cat) on how to use it. CJ was very lovely and just got on with the job. I can’t fault him at all. Great (and speedy) service from Cat Out of Glass! I just wish Darcey was as quick to use the pet door. She’s currently very dubious of it and won’t go near it! Fingers crossed she learns to loves it soon! Thanks so much Cat Out of Glass.
Great experience. From the first inquiry to the final fitting, they were friendly, professional and extremely knowledgeable. Would highly recommend! In fact, the only problem is that so far the cat will only enter through the flap and not exit! That's probably more to do with my cat than the flap though!!
It was a pleasure getting these guys to fit in our new door with a cat flap. They were amazing with communication and competence with the job. They were efficient and so friendly. The price we paid was really good and it was value for money, considering the quality of the job and product. Thank you so much
Amazing service (again). Upgraded to the new Sureflap Hub and it’s worth every penny. Now I can see and control who is in and out ! Highly recommended.
It started with a query via the website; which was responded to very quickly. From there I was guided in my product selection; provided with the necessary assistance to make the appropriate measurements; and within a very short amount of time the lovely Cem arrived and made the installation. I genuinely cannot recommend this company enough - superlative customer service and excellent quality product.
Great experience. Extremely quick at responding when asking for a quote. Great price compared to others. Quickly booked in and installed. Just got to get the cats to use it!!
Excellent doesn’t even cover it! They were so easy to contact and quick to reply. We have had a new cat flap installed within a week of contact and at a fair price. CJ our fitter was a top bloke, with a personable and professional attitude. We would highly recommend this company for anyone looking for a cat flap fitting.
Cannot thank these guys enough! Communication was brilliant and they were very patient and helpful while I arranged to measure the glass door in our new house before we moved. We were let down by another company so didn’t have a huge amount of time but the whole process was very efficient and enabled us to have the Catflap in place two days after we moved in. I literally cannot fault them and would thoroughly recommend!
Very happy with the quick and friendly service. Would definitely recommend this business. Thank you.
Amazed at terrific service. The process of ordering the flap and the fitting was quick and easy, and arranging the fitting effortless. All my questions answered promptly and the fitter was helpful, cheerful and professional. Superb service.
Very good price. Had a quote and fitting in a week. Super fast service and a great job. Would definitely recommend them
We had a Sureflap Cat Flap Connect installed. The person that fitted the flap was both friendly and efficient, and the company as very easy to contact and responsive via email. Highly recommended
Amazing service and extremely friendly and genuine, prices are brilliant for excellent quality. Cannot recommend enough!
Would highly recommend, such a friendly and efficient company. Door measured and installed within a week!.
Brilliant - From start to finish. Clear and helpful site, quick response with everything explained. Fitting day, really nice friendly guy arrived on time explain how the flap worked. No mess. Just can't fault. 100% recommend.
Superb service from start to finish. Thank you so much. Sarah was so helpful and redponsive to my iniitial questions even out of hours, then the measuring and fitting was done exactly as planned - efficient, kind and friendly. Would highly recommend- and our cat is finally free to roam at her will:)
This is the second time I have used Cat Out Of Glass in the last year due to house move, very fast turn around on ordering and installation . Less than a week from measuring up and fitting even with bank holiday! Definitely recommend them if need a cat flap installed.
Totally stress-free experience! Sarah and the team were very friendly and professional and it was quite a bit cheaper than other quotes I got. Very highly recommended.
Such a great experience! From measuring to fitting it was 10 days. The glass fitting only took an hour and the guys showed me how to program the catflap. Cat out of Glass were really responsive on email. I couldn’t recommend them more! Thanks again.
Outstanding service from the moment I contacted Cat Out of Glass to the fitting. Quick, efficient and friendly. It is so refreshing to receive such good customer service. Thank you.
These guys are simply amazing. Sarah responded to my initial enquiry really quickly and we had everything installed in about a week. CJ, who installed the cat flap was very friendly & professional. Really happy with everything & couldn’t recommend them enough. More to the point our kitties are happy with their new found freedom! Thank you
Fantastic service from start to finish! Great communication right from the start and kept up to date at every stage. Someone came out to measure the day after I asked for a quote,fitted in a week! Polite and friendly at every stage and turned up when they said they would! Would highly recommend. Very happy customer!
Staff across the board were all friendly. It really helped when you are able to see the product and talk to some one who knows what they are doing.
My whole experience from start to finish was brilliant. I couldn’t recommend these guys enough. Professional and efficient!
Having just adopted 2 cats, we were keen to get a cat flap installed for when we allow them outside. I contacted a number of companies, and I'm glad we chose Cat out of glass.
Responses to my e-mails were always very quick and complete, with it being really easy to arrange the booking and confirm the price. When Dave arrived to fit the cat flap, he was a really nice guy, worked quickly and cleanly, and took the time to show me how to programme the cat flap to work with our cat's microchips.
It's lovely to do business with a company that truly understands customer service.
I would highly recommend (and have done so to a friend already)
If you are in need of a cat flap then look no further.
CAT out of glass are a professional and conscientious company who put the needs of owners and cats first. They completely differentiate themselves from the competition.
They are a trusted advisor who provide free consultations and options. The time taken from enquiry to installation was incredibly quick.
My cat and I cannot recommend CAT out of glass highly enough.
Very impressed with your service and painless installation.
Cemlyn and Dave provided a great, friendly service to us when fitting our patio single glaze door with a cat flap. Cemlyn was always quick on the email to answer our questions or to give us valuable advice so we could always make our decisions with confidence. Whether it was deciding to fit the flap in the window or attempt the door, or which cat flap type to go for, Cemlyn was always at hand to shower us with information, links and personal suggestions.
The fitting itself took Dave about 20 minutes altogether, he was quick, efficient and skillful, we felt that we are in good hand throughout the process. And all this at a fair and affordable price!
The guys were really friendly, professional and easy-going, so I would definitely highly recommend them to anyone and will definitely call them again if in need of a catflap!