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CLOUD REAL ESTATE

West Highway 190,307
Copperas Cove Texas , 76522
United States
2546903311
dbeene@cloudrealestate.com
https://www.cloudrealestate.com/

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Very professional team! I would recommend Cloud to anyone looking to purchase a home in Central Texas!

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I have been using cloud real estate now for 6 years. I've used them to manage my house as a rental when I was stationed elsewhere, and used them to buy one house and sell another. Cloud is my go to real estate firm when I have real estate needs, hands down. The current broker and their staff are some of the nicest and professional people I've dealt with. I highly recommend them to anybody, and in fact do when real estate conversations come up in my day to day.

Tasha Knight - Seriously Amazing!

Good morning!! Happy Monday! I am writing because I just have to let you know how completely *amazing* Tasha Knight was to work with on selling our property. I seriously cannot say enough nice things about her. She was an absolute dream to work with. My husband and I live 10 hours away so I was worried that the process would be really stressful being so far away and all but she made it the total opposite. She was always available. And I mean always! She even called to update me about the house the morning she gave birth! Which is insane! When I was unsure of how to proceed, she broke down the options to me kindergarten style, which I greatly appreciate because I don't understand much about how real estate works. She worked around the nightmare of a real estate company that we had hired years ago to be in charge of renting out the property and despite having a tenant in the house at the time of listing, we were able to close at around 45 days! Tasha is magical! And so very patient. I am beyond thankful that she was recommended to me and I will be recommending her to *everyone* that even mentions anything at all about a house.

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Ilianay Green in Copperas Cove office was very professional, helpful, a wonderful agent and a great person. We had a horrible situation caused by horrible property management (not Cloud Real Estate) and she swooped in and helped us secure a place in less than 24hrs. She worked well into the night and gave 10,000% into everything she did for us, kept us updated at every step of he way. She saved my family from being homeless and I am forever grateful!!! I highly recommend working with Could Real Estate!!! They actually care and they stay true to their word and they treat you with kindness and respect. Again thank you Ilianay!!! and thank you Cloud Real Estate Team!!!

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Ilianay Green in Copperas Cove office was very professional, helpful, a wonderful agent and a great person. We had a horrible situation caused by horrible property management (not Cloud Real Estate) and she swooped in and helped us secure a place in less than 24hrs. She worked well into the night and gave 10,000% into everything she did for us, kept us updated at every step of he way. She saved my family from being homeless and I am forever grateful!!! I highly recommend working with Could Real Estate!!! They actually care and they stay true to their word and they treat you with kindness and respect. Again thank you Ilianay!!! and thank you Cloud Real Estate Team!!!

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I have been with Cloud Real Estate for over 3yrs. Virginia Cloud was my agent on the purchase of our home and was absolutely amazing. Her attention to all of our needs was by far the best, she was always available to us for any questions we might of had, worked closely with the bank to make sure all of our documents where correct. I mean she was on vacation overseas and still checking on us, our entire experience was flawless. I will never use another agent. With that being said we where then in need of a management team for our old home. Angie Perez at the Cloud Management Team in Cove the office has now managed our home for 2yrs., she is amazing, her professionalism is above and beyond, not only does she pay attention to our needs as the owners but also the needs of the renter by staying on top of all maintenance issues. She continually goes above and beyond. She works late night and early morning constantly making sure everyone is taken care off. I would recommended both Virginia and Angie to anyone that would like to have a wonderful experience with this company.

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I rented from this company for 2 1/2 years and it was my first time ever renting! I can honestly say i never had any problems with Cloud. They reached back to me whenever i needed them too and never bothered me for un necessary reasons! i recommend!

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I rented from this company for 2 1/2 years and it was my first time ever renting! I can honestly say i never had any problems with Cloud. They reached back to me whenever i needed them too and never bothered me for un necessary reasons! i recommend!

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Very professional and nice people. The Broker/Owner took time to greet me personally. She thanked me for my business and followed up. My agent, Virginia Cloud, was absolutely the most knowledgeable REALTOR I have ever worked with. This is my 5th home purchase and she helped me more than I have ever been assisted before. Highly recommend them to purchase or help you sell your home.

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There is a great team effort and communication between staff members and tenants. Know that you have chosen the best professional and hard working Realtor agency when you rent with Cloud. Thank you!

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There is a great team effort and communication between staff members and tenants. Know that you have chosen the best professional and hard working Realtor agency when you rent with Cloud. Thank you!

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We are a military family who first used Cloud Reality back in 1992... every time we were stationed at Fort Hood we did business with these exceptional people including this last time when we came back to Fort Hood to retire... Excellent people of great character... They have been in business a long time which says a lot for staying the course in good and bad economic times. In the early 90's when our troops were sent to Desert Storm they worked with families to keep their homes while many were foreclosing and businesses all over town were folding. I highly recommend the Cloud Reality team.

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Expert courteous service.

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Expert courteous service.

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We highly recommend Dawn 500/10 she was our realtor. We searched for houses for a good 2 months and each house we seen she was patient with us being first time homebuyers. She was also on top of everything to. made sure we found a house we would love and not just settle. She made our offer happen and get accepted.

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I have been with Cloud Real Estate since 2005. First as a tenant, a landlord, and I purchased 2 homes with Cloud Real Estate. Ms. Virginia, Molly, and the rest of the staff at Cloud Real Estate are professional and get the job done. I truly recommend Cloud Real Estate for all your real estate needs

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Fantastic company. They have sold me three homes and sold four for me. They have always taken great care of everything and give me all the information I could want and more. Deborah, Virginia and her team are fantastic. Best in the area.

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Love this company. They helped me find the home of my dreams and I have loved it for the last four years. They call me often to check in and are always available if I have questions. Simply the best!

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Review from my latest client

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Great realtors, amazing professionalism. Beth worked wonders to help us buy our house on the way in and sell it on the way out.

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I rented from Cloud Real Estate from 2006 to 2008. I loved them, never had an issue with them.

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I rented from Cloud Real Estate from 2006 to 2008. I loved them, never had an issue with them.

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Deborah Cloud was our Real Estate Agent for 6 Rentals. She sold those rentals within 3-4 months of listing. She is amazing!

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Mrs Norma is the best! She's so respectful and always nice

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Mrs Norma is the best! She's so respectful and always nice

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Mrs Norma is the best! She's so respectful and always nice

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This is thee worst company to rent from. The staff all have bad attitudes. They charge $20 for a filter on your rent. Filters are not that expensive, but they decide to overcharge tenants for it. I can’t wait for the lease to be up to get away from this company. So many people warned me about this company and I should’ve listened. Now I’m warning everyone that comes near this place DON’T DO IT!!!

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I use Cloud as a property manager and they have done an excellent job. I've had bad experience with property managers in the past and they have been a breath of fresh air. I have been working with Angie Kasper specifically and she not only does right by me as the owner but she does her best to make sure the tenants are taken care of as well.

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I use Cloud as a property manager and they have done an excellent job. I've had bad experience with property managers in the past and they have been a breath of fresh air. I have been working with Angie Kasper specifically and she not only does right by me as the owner but she does her best to make sure the tenants are taken care of as well.

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I use Cloud as a property manager and they have done an excellent job. I've had bad experience with property managers in the past and they have been a breath of fresh air. I have been working with Angie Kasper specifically and she not only does right by me as the owner but she does her best to make sure the tenants are taken care of as well.

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Nice ppl better than Star pointe

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Nice ppl better than Star pointe

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I would like to vouch for Angie at cloud real estate for doing a great job. We have specifically worked with Angie C.

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Molly is not a good property manager she does nothing about the tenants complaints about having to put up with noisy neighbors we pay rent to live unhappy while she lived peacefully and sleep well every night she needs to find another occupation because being a property manager isn't her thing she could careless about the tenants as we all see SMDH.

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A waste of money and time. Molly is a joke with a poor attitude. They double charged my husband and I for an application ( it’s $40 for married couples) , due to their incompetence, they refunded the money to my husband’s bank account instead of mine even though it came from me. She says “I dIdNt KnOw ThErE wAs A dIfFeReNcE.” You seemed to know the difference when you were charging us separately though. Moronic.

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A waste of money and time. Molly is a joke with a poor attitude. They double charged my husband and I for an application ( it’s $40 for married couples) , due to their incompetence, they refunded the money to my husband’s bank account instead of mine even though it came from me. She says “I dIdNt KnOw ThErE wAs A dIfFeReNcE.” You seemed to know the difference when you were charging us separately though. Moronic.

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They are good and fast recommend 100%

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They are good and fast recommend 100%

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They are good and fast recommend 100%

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I am so glad I found an agency like Cloud Realty, they care for their properties. I had an issue and maintenance was at my appartment so promptly I was surprised. The welcoming I received from Cloud was sensational and the employees fabulous. I highly recommend Cloud Realty to anyone. ????

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I am so glad I found an agency like Cloud Realty, they care for their properties. I had an issue and maintenance was at my appartment so promptly I was surprised. The welcoming I received from Cloud was sensational and the employees fabulous. I highly recommend Cloud Realty to anyone. ????

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I am so glad I found an agency like Cloud Realty, they care for their properties. I had an issue and maintenance was at my appartment so promptly I was surprised. The welcoming I received from Cloud was sensational and the employees fabulous. I highly recommend Cloud Realty to anyone. ????

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I rented and move in in February and had an amazing experience all around. Molly the mgr in Killeen was very professional, kind, with a great personality. Angie didn’t have anything in her area and sent us to Molly! These two work great together. Since moving in repairs have been done quickly and efficiently. I would definitely recommend to anyone. Thanks for making the move easy and relaxing.

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I rented and move in in February and had an amazing experience all around. Molly the mgr in Killeen was very professional, kind, with a great personality. Angie didn’t have anything in her area and sent us to Molly! These two work great together. Since moving in repairs have been done quickly and efficiently. I would definitely recommend to anyone. Thanks for making the move easy and relaxing.

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I rented and move in in February and had an amazing experience all around. Molly the mgr in Killeen was very professional, kind, with a great personality. Angie didn’t have anything in her area and sent us to Molly! These two work great together. Since moving in repairs have been done quickly and efficiently. I would definitely recommend to anyone. Thanks for making the move easy and relaxing.

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No one has contacted me

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Worst rental company I ever worked with. When we moved in we did a move inspection and the house was in horrible conditions and some stuff was even broken. When we moved out we were charged for the broken stuff that was broken before we moved in. They are by far the worst. There customer service is absolute horrible. The lady at the front desk was always rude and disrespectful... the maintenance is absolutely slow so be prepared to have that problem.

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No one has contacted me

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Worst rental company I ever worked with. When we moved in we did a move inspection and the house was in horrible conditions and some stuff was even broken. When we moved out we were charged for the broken stuff that was broken before we moved in. They are by far the worst. There customer service is absolute horrible. The lady at the front desk was always rude and disrespectful... the maintenance is absolutely slow so be prepared to have that problem.

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More security is needed. I used to feel safe but not anymore ????.

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More security is needed. I used to feel safe but not anymore ????.

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More security is needed. I used to feel safe but not anymore ????.

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When I came in asking about rental properties, the lady at the front desk was very rude. She acted like I was bothering her by even walking in the front door. After asking about properties and her being so snobbish about it, I left without even filling out an application and went straight to another company to rent. I'm sure the whole company doesn't have her same attitude but employees treating potential tenants that way is very unprofessional. This was in April 2019 so I'm not sure that she's still there, and it was a pretty good miss out as well seeing as our budget is around $1400 a month and we are long time renters that take very good care of the owners property.

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When I came in asking about rental properties, the lady at the front desk was very rude. She acted like I was bothering her by even walking in the front door. After asking about properties and her being so snobbish about it, I left without even filling out an application and went straight to another company to rent. I'm sure the whole company doesn't have her same attitude but employees treating potential tenants that way is very unprofessional. This was in April 2019 so I'm not sure that she's still there, and it was a pretty good miss out as well seeing as our budget is around $1400 a month and we are long time renters that take very good care of the owners property.

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If you'd like to get cheated out of your money on EVERY aspect of your lease, then these are the people for you. They are horrible when it comes to property management. Will never recommend these people to anyone

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If you'd like to get cheated out of your money on EVERY aspect of your lease, then these are the people for you. They are horrible when it comes to property management. Will never recommend these people to anyone

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Rented though them for years now, always amazing and great service

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Rented though them for years now, always amazing and great service

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Viewed a home today and saw visible mold growing in the HVAC closet. While returning the keys we spoke with the property manager about our concerns and if it would be fixed before move in. Her response was if we already have concerns we should just look at a different property. Mold is a very serious thing. We are moving because our house on Fort Hood is full of mold and we are losing everything. Last thing we wanna do is move into another mold contaminated house. Whoever is the homeowner should be made aware that this company is mismanaging their home.

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Viewed a home today and saw visible mold growing in the HVAC closet. While returning the keys we spoke with the property manager about our concerns and if it would be fixed before move in. Her response was if we already have concerns we should just look at a different property. Mold is a very serious thing. We are moving because our house on Fort Hood is full of mold and we are losing everything. Last thing we wanna do is move into another mold contaminated house. Whoever is the homeowner should be made aware that this company is mismanaging their home.

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Premier Real Estate Management and Sales. Found them to be thorough and caring customer service.

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Premier Real Estate Management and Sales. Found them to be thorough and caring customer service.

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Premier Real Estate Management and Sales. Found them to be thorough and caring customer service.

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I have used cloud for 16 yrs as a homeowner building a new house, as a property Management who took good care of my home when I was gone, and as a rental group when life is hard. I can say that they have always looked out for me and my family through the bad times and the good for anything property related needs.

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I have used cloud for 16 yrs as a homeowner building a new house, as a property Management who took good care of my home when I was gone, and as a rental group when life is hard. I can say that they have always looked out for me and my family through the bad times and the good for anything property related needs.

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I don't like leaving reviews, but this company was so rude and I felt compelled to leave my first reviews. You can expect better bedside manner from Walmart associates. Yelp and Cloud Real Estate's Facebook Page are plastered with poor reviews. You would struggle to find any post that doesn't mention being screwed out of a deposit and/or having to beg in order to receive repairs, if they received them at all. Despite all of this my wife and I, eager to find a home decided to give them a call. We loved the house, we asked if they would come down on the price and they responded with a great deal. Everything was great until we had our first interaction with the staff. The property mentioned interior painting 'may be discussed' and my wife was eager to add her own touch to just one room. When my wife asked the lady at the front desk, she looked at my wife like she was dumb for asking about it and said that's 'not our ad,' or something similar. We checked later it's clearly on their own website. OK, beggars can't be choosers I guess so we continued on with the application process. There is a forty dollar application fee but we were told since we were married it would only be one fee. My wife paid the fee and filled out her application no problem. I on the other hand had to fill out the application, discover they did not turn off the fee at the final page, contact Cloud Real Estate and try again until ultimately I filled out the application four times before turning in a paper one. All encounters were unpleasant, unhelpful, and always 'our fault.' At this point I was ready to be done, but a salesperson at Cloud contacted my wife and apologized and we had come this far so my wife and I decided just to continue business with them. The final straw came when I went to drop off a check for the deposit. I had failed to realize that it couldn't be a check and had to be a money order or debit/credit card with 3.5% (really?) fee. I accepted that I had made a mistake and was fine to go and purchase a money order when some guy in the office directly behind the receptionist went 'Pff Really' in a mocking voice as he realized I had brought a check. It sounds nominal but respect is everything in our family. I am in there trying to give them money and that gentleman's business ethic dictated that he would treat me as if I was the dumbest man alive for bringing a check. Needless to say, we are still on the hunt for a home. TLDR: Home renting isn't all about the price. It's about respect and reputable business; you will find neither at Cloud Real Estate. Soldiers please do not rent here. Homeowners, do not let them manage your property, find respectable people. Happy tenants care about the condition of the home they are living in considerably more so than tenants who feel that they are not being respected and are not expecting their deposit back.

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I don't like leaving reviews, but this company was so rude and I felt compelled to leave my first reviews. You can expect better bedside manner from Walmart associates. Yelp and Cloud Real Estate's Facebook Page are plastered with poor reviews. You would struggle to find any post that doesn't mention being screwed out of a deposit and/or having to beg in order to receive repairs, if they received them at all. Despite all of this my wife and I, eager to find a home decided to give them a call. We loved the house, we asked if they would come down on the price and they responded with a great deal. Everything was great until we had our first interaction with the staff. The property mentioned interior painting 'may be discussed' and my wife was eager to add her own touch to just one room. When my wife asked the lady at the front desk, she looked at my wife like she was dumb for asking about it and said that's 'not our ad,' or something similar. We checked later it's clearly on their own website. OK, beggars can't be choosers I guess so we continued on with the application process. There is a forty dollar application fee but we were told since we were married it would only be one fee. My wife paid the fee and filled out her application no problem. I on the other hand had to fill out the application, discover they did not turn off the fee at the final page, contact Cloud Real Estate and try again until ultimately I filled out the application four times before turning in a paper one. All encounters were unpleasant, unhelpful, and always 'our fault.' At this point I was ready to be done, but a salesperson at Cloud contacted my wife and apologized and we had come this far so my wife and I decided just to continue business with them. The final straw came when I went to drop off a check for the deposit. I had failed to realize that it couldn't be a check and had to be a money order or debit/credit card with 3.5% (really?) fee. I accepted that I had made a mistake and was fine to go and purchase a money order when some guy in the office directly behind the receptionist went 'Pff Really' in a mocking voice as he realized I had brought a check. It sounds nominal but respect is everything in our family. I am in there trying to give them money and that gentleman's business ethic dictated that he would treat me as if I was the dumbest man alive for bringing a check. Needless to say, we are still on the hunt for a home. TLDR: Home renting isn't all about the price. It's about respect and reputable business; you will find neither at Cloud Real Estate. Soldiers please do not rent here. Homeowners, do not let them manage your property, find respectable people. Happy tenants care about the condition of the home they are living in considerably more so than tenants who feel that they are not being respected and are not expecting their deposit back.

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Great group to work with. Very knowledgeable of the area.

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Great group to work with. Very knowledgeable of the area.

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Managers do not listen to customers. They are quick to jump to conclusions. EDIT: it was the owner who wasn't listening. She was more worried about me doing damage to the apartment and not what the actual tenant was doing. The videos are better...this was damage done by the tenant and being blamed on ne.. she should be more worried about the fire hazard her ten years nt is providing. The entire apartment is unsafe.

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Managers do not listen to customers. They are quick to jump to conclusions. EDIT: it was the owner who wasn't listening. She was more worried about me doing damage to the apartment and not what the actual tenant was doing. The videos are better...this was damage done by the tenant and being blamed on ne.. she should be more worried about the fire hazard her ten years nt is providing. The entire apartment is unsafe.

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The staff at Cloud Realestate are pretty awesome. Any work order I have placed has been completed within a few hours, not days. I have had my share of issues this year. They have gone above and beyond to assist any way they can. They have been polite yet diligent in their efforts. A big Thank You to all!

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The staff at Cloud Realestate are pretty awesome. Any work order I have placed has been completed within a few hours, not days. I have had my share of issues this year. They have gone above and beyond to assist any way they can. They have been polite yet diligent in their efforts. A big Thank You to all!

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Liars!!!!!!

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Great company! Nice employees that are ready and willing to help! Had what I was kooking gir at acreasonable rate!

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Always take care of maintenance issues in a timely manner and very responsive to any issues. So far, I’m very please with them.

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If I could give more than 5 stars I would. We had to move out of state unfortunately but if we do come back to Killeen will definitely rent from Cloud again. Our maintenance issues were always taken care of thanks to Dee and the other office people are always so nice. I always send someone looking to rent or buy to Cloud.

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I really can't say enough about about Deborah and the staff at Cloud. The help I received was overwhelming. I needed an inexpensive space for my ballet studio and only had 4 weeks to find a location and get it open for business. I called other realtors but had no luck. Most said you are not going to find anything for that price. When i called Deborah she said not a problem and within one hour she found a building in a great location, for the right price. Thank you again for all your help.????

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Everyone is always so nice. Couldn't ask for a better real estate company to rent through. When we call for any maintenance issues it gets done. Love being able to pay online especially since we travel alot

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Had the opportunity to work with their Relocation Department and their Relocation Director, Kellie Bacon. Excellent resource for the area and very helpful. If anyone were to relocate to this area - their relocation will be a breeze with Cloud Real Estate!

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We've dealt with Virginia Cloud for many years and feel that the service has been excellent. We have received good advice and great service and would recommend Virginia Cloud and Cloud Real Estate to anyone. If you are buying in the Central Texas area for investment or ownership, you should look at Cloud Real Estate.

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Great service...awesome people!

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Cloud Real Estate’s Team has managed my properties for nearly 7 years now , and would recommend to all investors if your interested in starting a Real Estate Portfolio!!!

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We first did business with Cloud Real Estate in 1992. We were a young military family with two kids and Virginia Ann Cloud helped us sell our house for top dollar and it sold in 3 days. Since then, each time we would receive orders for Fort Hood I would call Virginia Ann Cloud and let her know we would be in the area again and she would help to get us settled. After our last assignment from an overseas location it was Virginia Ann Cloud who welcomed us back to the area and helped us find our current home and now some property in the area. The folks at Cloud Real Estate are like family to us. I also love their hearts to help beyond their business and reach out to help others in the community... especially those in need. I highly recommend this business.

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They don’t even deserve 1 star. These people are horrible and nasty attitudes. We moved in and not even a week later we had problems with these people. Our water heater didn’t work from day 1 of move in and they felt no rush to fix it. Also carpet was lifted so we would trip on it and it took them 4 MONTHS to fix!!!!! + multiple appointments ��... they always find ways to charge you and or random prices pop up on bill???? Charged us for months for air filters and never received them till I called them out on it.... they would show up randomly at my house with no phone call or appointments... and when I went out there they would get in there car and leave(Molly..-she said they were checking on property) every week though?????? One time she came and was wondering why I had so many pizza boxes in our trash??? Why is that any of your business?????? We had a kid party that’s why...... To save y’all a headache or if your looking to rent your first home pleeeeeaaasseeee don’t go through these people that only care for money and not about the properties.

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I've rented from Cloud Real Estate for almost 4 years now and am extremely happy. Any issues I've had, have always been handled within a day or two! They are always pleasant and helpful!!

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Cloud Real Estate is very professional and knows the real estate business. We listed our house with them and it sold in 4 days for close to asking price. The comps they provided to support our list price were recent and accurate. They even supported us after the sale when the buyer was trying to be difficult after closing.

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Thank you Cloud Real Estate for selling my house quickly and professionally.

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Love the people at Cloud reality, honest, loyal and genuinely great people!

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If you're looking to buy a home they are awesome.

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Will never rent from this company again and cant wait until we can get out of the property we just moved into because of owners coming back! They are garbage and very rude! PLUS they never call when suppose to nor return calls!! On top of that expect to get NONE of ur deposit back and plus be charged more for damages not done by you! Also to have the place look BETTER than it was moving out than moving in! Thanks cloud real estate for crappy service and crappy homes and taking our money! Lesson learned!!!!

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A fine group of honest people, generous to a fault. As a rental owner represented by Cloud, I know my property is well managed and protected. Fine folks, fine group, highest integrity. Recommend them to anyone. You don't stay in business for over a century any other way than doing things right and doing people as well as possible.

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Fun place to be a Realtor!!!

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Deborah and Virginia are both awesome to work with. I recommend them if you are looking to buy or sell a home. We had a great experience buying and selling our homes.

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