Response from Custom Mattress Factory
Hello, we are sincerely sorry for the unsatisfactory service you received from CMF. Thank you for taking the time to share your frustration with us - we will use your feedback to provide better service in the future. If you have any further questions, please do not hesitate to reach back out to us.
The European sized queen mattress for our newly installed wall bed arrived today. You promised it would be here by Christmas and your company delivered! I took the liberty of lying down on it for a minute or two and it feels like a dream. No weird chemical smell. The fact that it’s made in the US is such a plus. No worries about use of weird chemicals, filler materials or fabrics. Thank you for such an excellent product and such personalized and friendly customer service. Best wishes for continued success of your company in the coming months and years.
L. Kay Mash
My husband and I would like
to let you know how wonderful we think our new bed from you is! After suffering
for years myself with back pain and sleepless nights, I convinced my husband
that we needed a newer bed. Searching online we discovered you. Neither of us
had heard your name before, probably because we had always purchased cheap
mattresses that did not last. We spoke with a very polite and knowledgeable mattress
expert and decided on a custom mattress.
Now to put it to the real
test. I am now sleeping through the night most of the time and wake up feeling
rested for the first time in 20 years! And I just realized this morning that I
roll out of bed without any type of pain in my back, hips, etc.
My husband is also very
satisfied with this purchase. Every night as we crawl into bed he proclaims
"I love this bed!" We have told many friends about you and you can
bet we will be customers for life!