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Rouse & Co. Independent Funeral Directors

10 Forestdale Shopping Centre
Croydon England , CR0 9AS
United Kingdom
0208 651 0544
rouseandcofunerals@gmail.com
www.rouseandcofunerals.co.uk

Review

This funeral director did our father proud with a very personal touch. I & my family wish to thank Mark for all his efforts. Thank you! I would also like to take this opportunity to recommend his services to all.

Review

Handled the cremation of my late father and we’re professional throughout. I live 100 miles away and am heavily pregnant so when I asked if the ashes could be couriered to me they agreed but Mark actually drove them to me himself! Thank you for everything.

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Without doubt the best funeral director I have ever used and there have been quite a few over the years.

Mark was both respectful and compassionate whenever we spoke to him. He was available literally 24/7 and nothing was too much trouble. The service was absolutely perfect and we couldn't have wished for anything better.

We can't thank him enough and would recommend him every time.

Review

My family and I would like to thank Mark for all his service. We had to change funeral director because the first one let the family down. Mark stepped in and our sister was put to rest the way she deserved. Mark was so accommodating to our need, my 92 year old mother has adopted Mark. I recommend Rouse & Co. One again thank you Mark for every thing

Review

5 stars isn't enough! From the first meeting with Mark he made us feel at ease welcome and heard he met our needs and more. The atmosphere alone in the funeral directors was a warm lovely place. Mark excelled every time we had a question or problem. Honestly couldn't thank you all enough. You've been our rock last week or so couldn't thank you enough! Just wish I could give you more stars. Thank you for being you and provided an outstanding service for a very loved man he would be smiling down knowing he had the best send off ever! Will highly recommend thank you all again ever so much from Jason, Julie and the Smith family

Review

Rouse and co from meeting mark for the first time he met more than our needs even walking into the funeral Directors it’s was bright warm had a lovely feel about the place was patient kind and willing to do anything to provide the perfect send off for a loved one! Despite being in a pandemic he done an excellent job was always there when we needed him did not rush us with anything excelled in every way! Everyone made sure the day ran smoothly and it did couldn’t thank you all enough honestly! From the bottom of the smith families heart thank you so much ???? highly recommend five stars isn’t enough to give ROUSE & CO thank you ever so much!

Review

Mark and his team dealt with my dads funeral. His communication with us has been great. Really responsive and he matched his style to our requirements.

From the start we knew what the cost would be, which in these tough times is a massive stress relief. He was able to get us a prompt date at Beckenham where we could use the webcast facilities. This meant we could share with others who couldn’t attend.

He recommended Grace, the celebrant, who provided the best service we could manage.

Highly recommended, thank you Mark.

Review

My Experience of Rouse &co funeral directors Has been outstanding..in every sense of the word.
Mark who has been extremely helpful in delivering Fantastic service for both my parents who died this year..2020.8
He is very helpful and kind understanding,He calms me down when I use to get stressed.
The funeral service arrangements was extremely Good,I would recommend Rouse and co to anyone who need someone who needs a personal service for funeral.
Mark gose out of His way to help his customers to make them happy.
I would highly recommend Them.
Thanks for all that you have done for us.
You are smiply The Best; better than the rest.

Review

It's really hard to find the right words to express how much I would like to thank & highly recommend Mark & all at Rouse & Co.

The service we received could, quite simply, not have been better.

Thank you for your kindness, your total professionalism, your compassion & making what is obviously a very hard time, as stress free as you possibly could have.

Even after the funeral, you have continued to be of as much help, as you possibly could.

I think that the best way to describe the service we have received, would be, the kind of service you would receive from a good friend.

Thank you for the absolute respect you have shown throughout for my Father.

On behalf of Myself, My Mother, My Sister & all our family, I truly wish you all the best for the future.

Gavin Clark

Review

Outstanding company. Nothing was too much trouble. It might seem a little distasteful to talk about cost, but Rouse & Co offered a superb service for substantiallly less than three other firms quoted.
Sarah Port, our celebrant, was also wonderful. Thank you all so much. Our Uncle’s ‘Send off’ was just perfect.

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Very Professional, Very Personal and Attentive. Understanding and a Rock in such a sensitive time. Mark I thank you for your services, highly recommended!

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Professional service.Mark and team went over and beyond when things were not so straight forward during lockdown.Patient, polite, empathetic and very reasonably priced. Thank you from the Jones Family.

Review

Arranging a funeral for your loved one Is daunting enough, but organising funerals for my Mum and Aunt, within a week of one another, during the COVID-19 pandemic was such an emotional time. Mark Rouse was so understanding and arranged everything with such dignity and diligence, taking all the pressure off me. I am so grateful to him and his 5* company. I would certainly recommend Rouse & Co to my friends and family.

Review

Rouse funeral directors were brilliant . Mark was amazing. Nothing was too much trouble. We changed the route to the crematorium to include a short stop off at my dad's work place and he was more than happy to do that without any hesitation. You can tell he truly cares about the work he does. Thank you so much for looking after my dad!

Review

Lovely lovely people always treat relatives like there own family always willing to go the extra mile not like some of these big companies will only deal with mark rouse for any arrangements he is definitely what you need when it comes to these sad circumstances. You can guarantee he will provide you with the best service without you having to stress out

Review

Losing someone is the hardest thing but we were treated so kindly throughout that we felt comforted knowing our loved one was in the care of someone that has such empathy. Mark is so respectful and professional yet kind and so caring also very approachable. Nothing is too much for him, if he can help he does so. You actually feel like you are with a close friend. Thankyou to all who were involved but especially Mark. I would highly recommend this company to anyone that wants personal heartfelt service. 5 stars are not enough.

Amazing from first phone call to last hanshake

Mark, his wife and team made this extremely difficult time a little easier, from the first phone call mark made me feel at ease and then on meetjng him he explained every detail clearly and precisely, with such a huge amount of care, he made everything seem possible and made all our requests a reality and i felt the cost was very reasonable, the florist ge recommended did an excellent job and the horse and carrige were perfect, just what my mother in law wanted. I would highly recommend mark and his team just make the initial phone call and you’ll see why it was an easy choice to go with Rouse & Co independant funeral directors.
Thank you so very much

Review

From my first phone call to Mark I knew he was the man to help me organise my cousin's funeral in Croydon even though I was in the wilds of North Yorkshire It was a pleasure and a privilege to deal with him and meeting with him on the day of the funeral just confirmed for me that dealing with independent, family run firms is always the best plan. Thank you Mark for your caring attitude and efficient attention to detail.

Review

I can't speak highly enough of Rouse & Co. who have organised the cremation of my father. I had a bad experience with a large local firm the last time I had need of a funeral director and Mark was everything the previous firm were not. He is extremely considerate, patient and obliging, helpful and non-judgemental. He kept me informed throughout, was always available and made the whole experience a personal and caring one. I cannot recommend Rouse & Co highly enough.

Review

Rouse & Co Independent Funeral Directors are amazing. They looked after my Gran & I felt very reassured that she was being looked after with considerable care. Mark was personal, sensitive, patient, obliging, always available and very considerate of our needs, request & wishes. They also charge a lot less than other funeral directors but still offer the same services and also went over & beyond. I highly recommend them. They deserve more than 5 stars.

Absolutely wonderful

Absolutely wonderful people. They made everything so relaxed personal and friendly. I can't thank you enough for everything you did for us. Xxxx

Thank You So Much.

I wanted to thank Rouse & Co for the outstanding service provided following the sudden and unexpected death of my brother just before Christmas. Mark understood our needs and requirements perfectly and discussed all the options available to us. He was particularly helpful in dealing with the Coroner on our behalf.
The service provided by Rouse & Co exceeded our expectations in all areas. We felt that nothing was too much trouble and would have no hesitation in recommending them to provide a first class and dignified service and at very difficult time.

Other Funeral Directors should take note and follow Mark and Carrie Ann's professionalism!

In nightmare circumstances of suddenly losing my much missed wife Cindy of 37 years,from an acute cardiac arrhythmia;caused by marfan syndrome,also as a mother to our three children,and nanny to our four grandchildren, Mark was compassionate,caring,understanding,patient and professional;all qualities you need and should expect;when you are going through such sad times.
We were able to see my wife in their chapel of rest when we wanted;after work and at weekends,and the day itself ran smoothly.
Carrie Ann Mark's wife complimented him perfectly;from the few times I saw her;but it was mainly Mark who communicated with me.
The recent pre Christmas remembrance service conducted by a local vicar was touching;for all relatives who lost a loved one in 2018.
The vicar blessed the Christmas tree,and I attached little personal messages to Cindy from myself,our children,and our grandchildren too;a nice touch;again instigated by Mark and Carrie Ann.
Thank you Mark and Carrie Ann;you certainly deserve more than your five star rating;you are good people;I endorse you,and fully recommend you!

Review

When my mum passed away it was a very difficult time, the thought of organising a funeral was something I never imagined I would be able to do. It was extremely daunting and overwhelming.

After speaking to a few different funeral directors who listed off prices and features in an impersonal and insensitive way, I was giving up hope of finding someone I felt really understood the stress I was under.

Luckily I came across Rouse & Co. Straight from the very first call I knew they were the people I wanted to help organise everything and look after mum.

Mark and his wife did such a beautiful job with my mothers funeral, they were extremely sensitive, lovely, caring and helpful. Most of all I felt they had a genuine care for our situation and they did this all whilst keeping prices low and quality high.

They helped to ease the stress and pain I was experiencing, all whilst organising a beautiful service, for which I will always be thankful.

Perfect

The service from Mark and the team was impeccable. They helped and guided us through the whole process and arranged all the details to perfection. Nothing was too much trouble and they were always on hand to answer every query. And they are lovely people to deal with. Thank you, Rouse & Co.

Review

The service from Mark and the team was impeccable. They helped and guided us through the whole process and arranged all the details to perfection. Nothing was too much trouble and they were always on hand to answer every query. And they are lovely people to deal with. Thank you, Rouse & Co.

Review

Mark and his wife looked after my mum with the greatest care, consideration and respect. They went over and above the call of duty helping my dad come to terms with his loss. They are the kindest people imaginable and your loved one deserves to be looked after by such thoughtful people. The funeral itself was perfect and they took so much stress away from us. Thank you from the bottom of our hearts, from Sandra, Lea and Cliff.

First Class

Mark and Carrie-Anne handled my mother’s funeral a few weeks ago. I cannot speak highly enough of the care, professionalism and all round brilliant job they did. They took all the worry out of the arrangements which was such a comfort at a really difficult time. On the day itself - Mark and his team were immaculate and it all went like clockwork. They instilled well founded confidence and really cared about my mum. Of course - funerals aren’t cheap - but I think the cost was straightforward and competitive. I am still in touch with them and aftercare has been great. Thanks very much to them.

Review

Mark and Carrie-Anne could not have been more professional, helpful and efficient. I wish that all businesses could follow their fine example as their high quality of service is both exceptional and rare. I am very grateful indeed.

Review

Absolute professional service . The nicest considerate company I have ever used . Helped with every step could not do more made a sad day my father passed away into a great send off . Comments from my family about how good Rouse & co are is testament . Please don’t look anywhere else excellent .

Sincere gratitude & thanks

Mark,Please accept our sincere gratitude for the dignified & respectful funeral you carried out for our dear mother Lily Emmanuel. Our heartfelt thanks for your kindness & impeccable service.God blessEmmanuel family

Thank you

Mark,We just wanted to express our sincere gratitude for everything you did for us regarding mom's funeral. At such a difficult and emotional time, your professionalism approach made things so much easier to bear and we were, and still are truly touched. You organized everything so well.Thank you so much.Kind regards,Raji & Shemara

Thank you

Mark,We just wanted to express our sincere gratitude for everything you did for us regarding mom's funeral. At such a difficult and emotional time, your professionalism approach made things so much easier to bear and we were, and still are truly touched. You organized everything so well.Thank you so much.Kind regards,Raji & Shemara

Review

Virgil Leher reviewed Rouse & Co Independent Funeral Directors — 5 starFebruary 18 at 7:45pm · 

Rouse & Co are a Professional,Friendly,accommodating team who are very understanding and willing to help at short notice.They were efficient I would certainly recommend them to anyone who is looking for caring,patient,pleasant,reliable Funeral Directors…….Simply outstanding !

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Rouse & Co are excellent, they offer a friendly and very professional service when you need it most.

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Great service and lovely people, would happily recommend Rouse & Co to friends and family.

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Great family run business truly professional.

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Absolutely second to none service. Compassionate and caring. Mother-in-law's funeral was conducted beautifully. Would recommend this Company with no hesitation.

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Wonderful service for my Grandmother, very helpful and respectful. Thank you

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They are great we're so helpful,kind and compassionate. Would highly recommend them to others. X

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Amazing service! Lovely compassionate and very very helpful. Would 100% recommend

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amazing caring people understanding and supportive

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Amazing service provided by Carrie-anne and her team. Charges were reasonable and open, I never felt like i was being coerced into spending money in my grief. I would have no hesitation in recommending Rouse & Co.
Theresa - Croydon

Review

The service they give is excellent. They helped us so much with my aunt's funeral. I would highly recommend them to everyone.