I've had a maintenance contract with Home Energy Center since they installed my high-efficiency a/c and furnace four years ago. I just renewed my contract for another three years. The servicemen are always considerate and efficient, arrive when expected, and do a thorough job. The administrative people, specifically the scheduling personnel are polite and responsive.
This was our third annual visit for a tune-up on HVAC installed by Home Energy Center. Isaac was our tech this time, and he was professional, caring and competent. My only concern was that he showed up an hour earlier than expected. I wish that he had called ahead of his arrival so that we were fully prepared to have him do his work.
It’s going to be in the upper 90s this week. My a/c was not blowing cold air. They had a tech come out the day I called. Isssac was awesome to deal with. Very friendly and professional.
I have had great experiences with Home Energy Center with installation of mini-splits and service since then.
Been using these guys for years and have always been great! I’ve never felt like I’m being sold, just great technicians and able to explain everything going on with my hvac system so that I can understand it. Highly recommended!
Ken Richardson, service tech, was thorough and explained results. The AC tuneup went well. I asked him to look at our Air purifier unit which did not have a glowing green indicator light. He made a call back to their HQ and discovered that it was under warranty and he put in an order to get it replaced, since he did not have one in the van. He put it back together and the indicator light turned on. It went off sometime before I checked it the next day. It will still be replaced.
They were out twice, the first time for furnace regular maintenance and then had to come back to do the A/C maintenance as it was too cold to do the A/C. Very professional, did mention a few items that maybe need replacing soon on the furnace. They were offering a great deal on the check up. They installed my A/C 3yrs ago, very pleased with the quality of work.
Since Home Energy Center installed our complete HVAC system 3 years ago we have had them out several times for annual checkups. They have always arrived on time, been very professional and best of all the have never pressured me for the upsell like most other companies!
Isaac from Home Energy Center did a great job! He was thorough, helpful and answered all my questions. I appreciate Isaac taking the time and showing me what I can do make sure my Furnace and AC run as efficient as possible.
They came out to do a yearly check up on my furnace but unfortunately the tec forgot to attach a water drain tube and water was leaking into the unit all winter. The next time they came out and realized the problem, they repaired, cleaned, and replaced all damaged parts, all without charging me a dime. Their tec Issac was super polite and friendly, you could tell he took his job seriously, and everything was perfect. The next time they offered to tune up my AC I of course said yes. The tec Nick was so polite and helpful I signed up for their 3 year priority service plan. I never right google reviews but these guys deserve it. You guys got a customer for life. Thanks again.
The crew was prompt, friendly, cleaned up after themselves. They worked well together and enjoyed their work.
Had a lot of patience with all of our questions.
The salesperson, Monty was very thorough in explaining the new furnace and AC advantages, rebates from utility companies, their 'specials', and how the furnace will save $ in the long run. He was very personable and a very good at selling! I think we paid a bit too much for our furnace and AC, but I would highly recommend looking at this company. (This was an unexpected expense so I may have had price shock after not replacing a furnace for several years....)
Pleasant tech. Was informative. After he left, I got an email form with his signature and also mine, but I had NOT signed it -- never saw it while he was here. Can't open the link with the service report. Would like that sent for my records. Paid with a.credit card. Didn't receive a receipt. Want that also.
Service was sent up through Home Depot, I use their app to set up service and received a quick response. The service tech Steve that was sent out was very pleasant, courteous and helpful. This was my first experience with this company and I would do business with them again.
Super responsive, very professional staff. They even send me a picture of the tech that came to my home. Isaac even made sure I was perfoming the right maintenance on my furnace between visits, and even looked at my humidifier and was able to diagnose an issue whileon site. I will definately use them in the future.
Gee rocks. We have a pretty fancy unit and I was a little apprehensive letting someone touch a furnace that was super expensive. He checked everything out that needed to be inspected and went on his way. Very happy with the service.
The communication was excellent and I received a text confirmation with a photo of the technician when they were on the way. The technician was friendly, informative and professional. I learned so much from him about how best to maintain my furnace. He told me when to call for a tune-up next year and was very honest about the condition my furnace was in (good!), but there was a piece I would likely need to replace soon. He was very clear about pricing as well. I am very pleased with the overall service and will be calling again for any maintenance needs! I highly recommend!
I've always been pleased with Home Energy Center. The technicians that have come to my house have been outstanding!! I love my furnace and my air conditioner. I give 5 stars for all the above...quality, value, responsiveness and punctuality. Thanks Home Energy!!!
This is the exact same wording from my last review, and it is all still true--Steve was out today, and again did excellent. He has been here before, and is a long term employee of a great company. It is always good doing business with a company that has been around a while, and treats it's employees well so they stay around as well. Will always call them for our furnace and maintenance needs.
So happy with the service provided by the Home Energy Center, especially Steve Cupps who has been doing my fall furnace checks. Several years ago, my furnace stopped working in below zero temps when I was in Florida. Steve went in and made sure it was up and running and checked back to verify that everything was ok.
Home Energy Center has installed two furnaces in two of our houses in the last 15 years and has done regular maintenance on a third that we live in now. John, Steve, and the entire time are all-stars. I wouldn't work with anyone else.
Mr. Xiong came to me house to conduct a furnace tune up that I purchased through Home Depot. He was very informative when explaining all the components to my furnace and basically gave me important advice on how to keep my furnace in top shape. He was very friendly, polite and funny. I would definitely recommend him over most of the workers I've had come into my house. Good job hiring this guy.
Jesse worked at my house today, he did a tune up on my Furnace. He was on time, was done in a timely manner. He was respectful, kind and gave me plenty of time to ask questions. He is a very courteous young man, thank you!!
The person was on time. He answered questions that were asked in way that I could understand it. He let me know what he was doing and why. He was friendly and used the foot coverings so there were no tracks left in the house. He cleaned the outside unit when I indicated that we did not have a hose long enough to reach the outside unit.
The young man who came to check out our furnace was very polite and seemed to know well what he was doing. He told us to get a new humidifier filter - which no one else had ever told us to do. He told us to make sure we didn't smell any gas when we tried the furnace out later in day.
The first thing that stood out above the rest is I got a text reminding me of the appointment with a picture of the tech that would be arriving. I thought this was so awesome! He was very professional and friendly, did a great job doing our furnace tune up.
Good service. Ask them to replace furnace filter also, but tech did not have a filter. I had to drive to Home Energy for filter. I had asked in advance for them to bring a new filter for installation at the time is service.
I could never ask for a better company. As a person who spends half of his year up north and the other half down south, I sleep soundly knowing that Steve Cupps has been the person maintaining my system. If I could give ten stars, I would.
They knew I would likely be using a different (prepaid) service for repairs and helped me extensively anyways, coming to my house twice even though there was no payday in it for them. Extremely knowledgeable, friendly, timely. Will definitely use on the future.
I was impressed by how polite, respectful and careful the installers were while working in our home. They explained each step, helped me understand how the system worked and what to expect with each setting.
Everything was explained clearly, professionally and with honesty. I had been deceived by a previous company (GR) but now have confidence in the service I received by Home Energy Center.
Call them for honest service at reasonable prices.
Nick is a repair guy who came to my place to fix the A.C. He was friendly and knowledgeable. He clearly knows what he is doing because he found the problem quickly and gave me advice both on how to better use it, and maintain it.
Kevin is a "comfort specialist" who also knows his trade well. He arrived very quickly, was very friendly and arranged for a replacement unit efficiently.
Called in for condensation under the AC unit and that it wasn't working. It was diagnosed a water damaged board, the part was ordered an appt was made. The day of install I was told my expensive communicating thermostat is bad and it's not the board, so they replace thermostat with a cheap 50 dollar one. A.C works for one night, I call the next day hoping the parts were still on hand to install but the technician is on vacation and they don't know where the parts are. 2 weeks later after the part is reordered I finally get it installed. A total of 1month wait, traded a communicating thermostat for cheap thermostat and humidistat. I am under warrantee which could be why the service is so bad. Another 3 more years of this nightmare.
Home Energy Center is a good company to do business with. The employees are professional and work with the customer to make "it" happen. The two installers Nick and Gee were here on time and got to work immediately. Nick and Gee are professional, informative and friendly. Two more employees arrived to do the electric work. It was a great experience.
As a former contractor, I am EXTREMELY IMPRESSED with these professional guys!!! Nice group, excellent service, fun to be around, and quality craftsmanship!!!
I’d DEFINITELY recommend these folks again and again!!!
We recently replaced our a/c unit. The sales team was very helpful and explained everything. On the scheduled install day, a team of workers was on site to replace our unit. Everyone was friendly and polite. The install was completed in a timely fashion and everything was cleaned up when they left.
Michael Singleton and his team provided great service and was able to accurately diagnose the problems with our AC. As a result, we were able to save some money. Thanks to the Home Energy center for the professionalism.
I have had my second furnace from the Home Energy Center for 4 years and a maintenance agreement since they started the agreements. With the maintenance agreement Ge came twice this year, once for the air conditioner and today he came to maintain the furnace. I appreciate his professionalism, having my furnace filters delivered, and being reminded about how to use the humidifier on the furnace. I appreciate having a service window that fits with my work schedule.
I had him check the water line that runs to the water heater that was installed a couple years ago due to a leak. He found out it was the water line coming into the house, and you could literally see the water leaking from it. I had no idea that's where it was coming in. He offered to repair the leak even though it had nothing to do with the water heater, he has the right tools and parts to get the job done quickly to stop further damage. He was very knowledgeable about it and that made me feel comfortable with having him fix the leak. I highly recommend them to service any of your appliance needs. Thank you so much!!
Lucas was an excellent technician. He explained everything and answered all of my questions. He was polite, professional, efficient, clean and he cared about doing a good job. I would recommend him as a good representative of your company . Thank you for a job well done.
Excellent install of furnace and great tune-up since then. 5 stars.
The fan is running very fast on cooling which results in a fast cool down and high humidity The tech that was sent to clean did not know how to adjust fan speed. I then rescheduled to have an installer come out to check the setup. They sent the same tech that did the tune-up, didn't get the fan speed changed, and charged me $99 for absolutely nothing.
They did an excellent job on installation, but failed miserably on service. 1 star
I’ve had them out a handful of times over the last 3 years for general checkups or maintenance issues. Always professional, knowledgeable, willing to work with me on options, and they strike me as ethical, which is very important to me. I’ve also found them to be very responsive. I called them this morning because the ac wasn’t blowing cold. They showed up about 2 hours later. Very pleased.
Steve, Brad, Chris, Tracy, and Garrett Came out to get my new furnace and ac setup. They were just fantastic, very nice and willing to let me watch and ask what they were doing. They explained everything and worked very quickly! They had a two day job done in one day because everyone was able to come out. They cleaned up the work space very well and are all very nice. Will definitely hire them again for more jobs in the future and next houses upgrades.
As with the installation of the new 98% energy efficient furnace, water heater and new high efficiency A/C unit, the men and woman who installed, wired and plumbed this job were very proficient, incredibly normal-like kind of folks, and excellent with arrival time, and time predicted for completion,
Although the cost was considerably higher than when the house was built 24 years ago, we were given an accurate cost analysis, pay back of investment with increased efficiency and full explanation of costs by the Comfort Specialist, Rick, before any work was initiated.
The discounts for installation during their promotion period, plus energy rebate and veteran's discount were unexpected savings, too!
Communication is clear and concise, team is responsive and helpful. I had one piece of equipment malfunction and it was promptly resolved. I also had inspector point out one needed modification - promptly taken care of. Really incredible service. I wish all contractors operated so efficiently. Especially after having been paid - sometimes, after the check is written, it feels like you don't exist anymore but not with this group.
Our furnace was refusing, off and on, to warm up to the level we set on the thermostat. After several attempts by several repairmen, Steve Cupps seems to have fixed the problem. All the repairmen were courteous, diligent, and reached temporary success. Steve's last visit appears to have worked. The furnace has behaved for more than a day now.
Jesse the technician gave us a top quality inspection, explained what to look for in the future. The service was under $100, he called ahead to make sure we were home.
On the phone prior to that, Steve was able to trouble shoot so we would have heat until our scheduled service. We appreciate it greatly as we were with no heat on a Holiday Sunday.
Great team who took care of our needs with great professionalism.
Jon Weber and his team came out and replaced a very old air conditioning system with an updated energy efficient unit. He later came back to fix a existing problem with the furnace. Super satisfied with the service. Thanks again!
Very unethical business. The salesperson Rick Brouhard is very dishonest. Don't be misled by the Home Depot connection. With constant referrals from Home Depot, they are purely transactional. If you contract this business at all, expect to be overcharged and underserved.
We had a tune up and the home air filtration system installed. They were prompt. Kind and considerate, we were juggling a toddler and two dogs. Instructions were clear and there was nothing left for us to clean up.
Our furnace was not turning on. Luckily the unit was still under warranty so the parts were covered. Found the phone number on the unit and called the local phone number. They listened to what the symptoms were and what I had already done as far as basic troubleshooting. They were able to get someone scheduled in the afternoon.
Jesse contacted me before coming out and verified the issue over the phone. He let me know that he would be able to get the parts that he felt was causing the issue and would arrive in the window for the appointment.
Jesse arrived a few minutes early and was able to quickly diagnose and replace the parts that were necessary. He was very professional, nice, and let me know what the issue was and the parts that were being replaced.
I had called around for a furnace tune up. Everyone had "deals" until they added in the "trip charge". Not Home Energy Center tho. They had a great price, no trip charge, were on time, super friendly, and shared results in language I could understand. What more can one ask for when getting a furnace tune up.
Our problem was solved in one day. We had two service people! The first service person found the problem, which was that the furnace was not working! and a second person came in the afternoon and fixed the furnace!
Isaac and the crew were awesome, prompt and super professional. Our furnace died and we had a new one installed within 24hrs. Isaac was awesome and made sure to bring us some portable heaters to keep us warm overnight. Thanks crew for doing a great job!
Bob did a great job presenting the Products offered from his company. He explained it in such a way that we saw the benefits in acting now rather than waiting. I know we will experience the well being and confidence in his company and their installation. Looking forward to not worrying any longer about our old systems.
At the 2017 MN State Fair in my wife and I were approached by Home Depot Home Services as we were looking at replacing our entire 20 year old home HVAC System. Skeptical of Big Box stores and services, I did allow for a home visit by HDHS which was performed by Home Energy Center on behalf of Home Depot.
Cut forward, the pricing was agreed to (pleasantly surprised) for a new 90% Furnace, High Efficiency Central Air, and new Honeywell Zone Dampening system. The Service was impeccable. No, Seriously. Hats off to the folks at Home Energy Center. We had a complication in getting the Honeywell system to control my in-floor heating and they worked the problem like Apollo 13.
Hence, I liked these guys so much that I signed up for routine annual maintenance. Well, I'm not the best guy to remember, but HEC calls me and scheduled my service appointment. NICE!
This past Thursday, 1/9/2020, Two techs show up at my house promptly at 7am. I'm like, WOW - ON TIME?!? Friendly and courteous with explanations throughout their time, so very satisfied. They found that my furnace condensing unit was leaking and they proceeded to correct the problem, ran a bunch of diagnostic tests and, get this, explained what they found! OMG!
Also, the second Tech on site was in an training under the guidance of the Sr. Tech. She (yup, she) is a 12 year Army Veteran making a career change into HVAC. How cool is that!
Just to conclude - Home Energy Center is as good as it gets. I kid you not. I have had great experience with these folks. I suggest you give them a try.
Jon, Steve, Brad and Chris all worked on our home to install a furnace, AC unit and humidifier. They did a fantastic job and we highly recommend this company. They truly went above and beyond to make sure we felt confident in what we were getting and they answered all our questions. It was clear they had our best interest for our home in mind instead of making the biggest profit. In our opinion, the cost was well worth it to know we won’t have to worry about our home because home energy does that for us and they care - it shows.
They did a wonderful job explaining our needs for heating and AC in our home. We were given 3 options and they explain clearly the pros and cons of each one. Based on we could afford and after analyzing the options, we started the process to figure out the work necessary to do the installation and the home energy center team helped us with recommendations to do certain updates in our duct system as this one needed some repairs too. We agreed right away on the date to do the job and once this one was up, the crew arrived on time and ready to work.
The installation was done without any delays and with amazing quality in their work. They answered our questions about the new heating and AC system with professionalism and took great care of the work area as they left cleaner they what it was before they arrived.
I am looking forward to continue doing business with Home Energy Center and The Home Depot.
I recommend them 100%. Amazing costumer service, amazing quality work, with great payment options.
Steve has been our go to guy since 2006, we appreciate his prompt attention to our needs. There have been a couple of times that we needed him urgently and he showed up immediately. He has a wonderful personality and knows customer service very well!
Everyone was so professional and kind. Steve made extra sure that everything was done correctly. Tracy, Garrett, and Nick all helped to make an excellent team! We couldn't have gotten better service :) highly, highly recommend. They put so much focus on a quality job. Not sales but relationship building. I would trust them with anything I need in the future!
Mike, Dave,Tracy,Garrett and Steve did an outstanding job on my Installation of an AC unit, Furnace, Humidifier, and Whole house air purifier. They were professional and walked me through their process so there was no questions at the end. They showed up on time and were respectful of my property, leaving the area they were working in cleaner than when they got there. I would recommend them and Home Energy Center to any of my colleagues.
Well, I usually don’t do surveys, but I like the service I got today at home. But, Mr. Steve, really did an amazing job, we were freezing at home and he fixed it, our home got warm again. Steve came on time and always friendly since the beginning, he answered my questions and was very patient all the time.
Thank you Mr. Steve for the wonderful job,,, happy holidays.
Steve was great personal service he took his time to explain everthing the problem I have with my furnace very good service I would defensively recommend him to my friends great person very perfections
I had a problem with heat flow in my homes duct work. Steve Cupps from Home Energy Center arrived to take a look at the issue and discovered a louver partially closed in a duct. In short order he had the louver set properly and adjusted my furnace fan speed setting as well. Problem solved!! Thank You, Steve! Very knowledgeable and professional!
Nick was super thorough, made some great general maintenance and future furnace repair/replacement recommendations and answered ALL my questions (and I had quite a few). He's quite knowledgeable about his work and I'd recommend him without reservations.
Ge Xiong fixed my furnace tonight. He quickly figured out what was wrong and explained the problem to me. He fixed the problem and got the furnace running again. Ge patiently answered all my questions. He was friendly, knowledgeable and very professional. He was nice to talk with and did a great job. Thanks.
Home Energy Center helped us out with our broken furnace this week. Steve showed up on time and was finished with the work in about 1 hour. Steve was polite and friendly, and even left us a black stocking hat as a gift. Just let us know when you are back in the area so you may pick it up. Thanks so much
Steve has been my go-to guy for furnace maintenance for years. I count him as a friend at this point! His expertise and thoroughness give me a lot of peace of mind about my heating and air system. I wish I could give him 10 stars!
STEVE CUPPS is very good at his job. He knows very well what to do and get the job done right. We always look for him when we need ac furnace service. We highly recommend home energy center and Steve cupps.
My furnace went out on a Friday afternoon and I couldn't find anyone to come fix it. I was at Home Depot and saw a sign that said they have relationships with HVAC repair shops so I called the number. Shockingly, The Home Energy Center was able to sent someone out to me at 4:00 on a Friday afternoon. Steve Cupps is the technician that showed up. . . and I'm so glad that he did! . He was amazing. He determined that the motor blower was not working and he had to drive from Plymouth to Mendota Heights (quite a long haul) to get a part for my Lennox furnace. He left my home around 5:00 pm and came back at 6:45 to continue working on the furnace (this is on a Friday night!). He was so willing to help and to get the job done so we wouldn't be without heat all weekend. We are very grateful to Steve for going above and beyond on a Friday evening to help us out. Thank you, Steve. We would definitely call again (but hopefully we won't have to!).
We bought two new furnaces from Home Depot installed by Home Energy Solutions. These were installed in a 125 year old house with many challenges!
The employees at Home Energy Solution and one of their most experienced HVAC installer made it all work to perfection. I would recommend them again and thank you Steve for making it all work!
Jesse was punctual, friendly and very professional. He walked me through every step of the yearly service/tune-up as he did it. I was very impressed and will continue to use Home Energy for my yearly maintenance...
Nick did a great job and was terrific at checking in whenever he discovered something about how our system is setup. Seemed to really know his stuff which is what I wanted and needed with this as it turned out to be unusual in a couple areas. Very pleased. Thanks
Steve came to my house to install a furnace and air conditioning. He was incredibly personable, knowledgeable and in general, a treat to have as my HVAC go-to. Outstanding service and most importantly, support after the install. I highly recommend this company!
Ge Xiong of Home Energy Center serviced our furnace today. He provided great customer service. He was prompt, very knowledgeable & friendly! Always a positive experience working with Home Energy. Thank you!
Service person was the most informative, intelligent and polite person ! He taught me know to care for my equipment-no one has ever thought to teach me how to care for the air conditioner. I really appreciate that type of help. Chris and Bob Larson
We were not happy with our experience with HEC. We had them come bid on a new A/C and furnace, upon contracting with the Home Depot. Kevin came to bid on our unit and came off as a "slick salesman". He slandered competitors by talking about their bad methods and ratings. He spent a lot of time talking to us about HEC's good customer ratings. He scribbled info about efficiencies onto a piece of paper but never talked about products or methods. Finally, after I mentioned that we would be getting other bids, he stood up and said, "Well, call me when you decide you want a quote and what you want me to quote, after talking with other companies." Then he left. We later called him for a quote, and he could not even remember who we were or what house we were asking him to quote. We asked him two more times for a quote, at which point he sent us a CONTRACT to sign, with no more information than the unit models and the final price. The contract came in at $4,000 more than the company we ended up using, for the same models. Too bad this was HD's recommended contractor!