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Amazing urgent care! Great service from the receptionist to the medical assistant to the NP! Strongly recommend IEP.

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Took my daughter to the awesome healthy urgent care in Novi and as usual the staff and their care was awesome!! We love this places the location is great!
Thank you to Dr. Wulff, Kristina, Kay Lee and Caitlyn

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This is the only urgent care I will go to. It’s clean, fast and the staff are super sweet

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I have gone here numerous times and everyone has been great!!!

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Took my kiddos in for COVID vaccine appointments, they were prompt and courteous.

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Very thorough and friendly staff

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They are always friendly, efficient, and professional.

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Professional nice staff. I have been going for years & they helped determine a huge issue I was having that saved my life.

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I would recommend NOVI IEP to everyone. My experience was great. Great staff, the MA I had was GREAT and the PA I seen was nice. I was in and out without any problems. Rooms and lobby were clean. Highly recommend and give it 5 STARS.

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Professional,friendly,efficient. Easy to schedule an appointment and answer phone calls readily.

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Can’t say enough great things about this location. It’s fast, they’re professional and courteous all the time. Staff seem to work well together. An overall great experience. My husband and I would definitely recommend this location to anyone needing care or Covid testing.

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I have been to the site on numerous occasions and each time I found the staff to be polite and professional. They got me in quickly and provided test results efficiently. The physician assistance were knowledgeable and answered all of my questions

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Extremely friendly staff. Very competent. In and out in a prompt and timely manner. Recommend them for your urgent care needs

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I made my kids appointments online and registered prior to arrival (very easy and convenient). We waited in the car until they were ready for us and had a great experience inside! The staff was amazing!

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I have never received such good care. Was there October 20th CHRISTIAN the doctor took extra time to lessen to my concerns about my anxiety attacks I was having. I would highly recommend going here .there all pretty nice. I know it can't always easy dealing with some patients at times. But they go above & be on to help pepole

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Easy to make appointment. Short and reasonable waiting time to be seen. Very very very nice staff (nurses and physicians).
We have been here multiple times since pandemic to get COVID tests, including our toddler and very young kids. Nurses and physicians are very nice and gentle to the kids, super patient in explaining everything and answering our questions.

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Got my dot physical very friendly and helpful. Thanks

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Is professional, courteous and friendly.
They explained the process thoroughly.. In fact above above and beyond.

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Very efficient and professional employees. I have come here for COVID testing and it was quick and thorough. I would highly recommend.

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Everyone was extremely nice and helpful!

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The staff were very friendly and extremely helpful!! The nurse was very pleasant and the physician (Lora) was equally fantastic!! Lora was quick and explained everything in a way I understood and answered all my questions!! Thanks again for everything!

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Staff were all very friendly, I did not have to wait 2hrs like the other local walk-in.
The Dr addressed the issue quickly and very nice.

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ウォークインの受付はスムーズでした。来院の時間がテキストで来ました。来院するとすぐに診察があり、全てがとてもスムーズです。

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The appointment was very easy to make, I registered prior to getting there so when I did get there, I only had to wait a few minutes for the nurse to call and ask some pre-screening questions and then I went in. The appointment with the nurse and the doctor were both very good and informative. They were super friendly and caring. I felt good about my appointment when I walked out. I highly recommend their services.

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The staff was extremely friendly and professional.. I didn't catch her name but the front desk girl was amazing!

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I've been here twice for covid testing, their check in is efficient and I did it through my phone. All the staff are nice and the appointment went quick. Also worth mentioning they keep it clean and tidy!

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Definitely recommend this Urgent Care! They are very professional, clean, caring and work in a great timely fashion! Their staff is GREAT, especially one of the MA’s, Shanae. She is absolutely great at her job, very intelligent and knows what she is doing. She definitely makes a potentially uncomfortable visit, 10x better with her caring, kind and uplifting personality.
Thank you to all the staff at Healthy Urgent Care!

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Very nice and friendly staff. Was able to talk to MA when mom wasn't around, to inform her of existing concerns beforehand. She took them ALL into consideration, when addressing her. Very patient and attentive. Thank you, staff, for making this a pleasant experience.

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EDIT based off of owner reply: I did not try to go in for covid test. Was clear on why I was coming in, and was still told I couldn’t walk in. Literally double verified this with the lady on the phone when I called in stating “but this is a walk in correct” and she said “yes, but you can only create an appointment to come in right now. You can’t just walk in”
Two stars for advertising something it isn’t doing. Called to verify they take my insurance, while driving there. When calling they told me I can’t just walk in as they advertise, I have to make an appointment. (Noted no appointments till this afternoon) No problem with places only having appointments, but don’t advertise as being walk in when you aren’t.

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Really good and caring urgent care they always take good care each time I come and give me good tips.

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Great all around experience! And the staff was great, especially the Doctor Christian!

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This is hands down the best urgent care I've ever been to

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Quick and friendly service.

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They got me in and out quickly fast service great service they answered all my questions and gave me very good advice I feel much better now thank you so much

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I was in very quick, and the Whole staff was very helpful!

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Great friendly place. Very hard to get 5 stars from me, they were close.

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I have always been seen quick. They are very informative and very nice. You can wait in your car. And register through a link they send you. One of the best urgent cares hands down.

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Great service and the staff is very knowledgeable! Many services available and they were super thorough.

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Staff was super friendly, we had a great experience here. While we hope to not need urgent care again, if we do this is where we will go!

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Was told can be seen by appointment only. Didn’t state that anywhere online and was sent away. This is not an urgent care. Couldn’t get help for an urgent issue.

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Always, quick, friendly and professional. Have helped me with poison ivy, an EKG and rapid covid test for my daughter. Glad they're in the neighborhood.

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Oct 2021 Had to take our granddaughter again and I didn’t even know it was possible but this team has figured out how to be even more efficient and friendly. The entire staff is wonderful!

Sept 2020 Friendly and efficient. I have been several times and so has my granddaughter. Took her in today with a fever and sore throat. Normally wouldn’t have really given it a second thought and would have just watched it but given circumstances today did not want to take the chance. We didn’t have an appointment and had to wait about hour and 45 min but they texted throughout wait time. She ended up getting a strep and Rapid Test, thankfully negative. Thank you to the incredible staff!

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Andrew is the best nurse there :)

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They werent accepting walkins today because of how short staffed they are but the nice ladies and gents said they were willing to get me a covid test done (I'm going to a surgery for my best friend who's dad could not make it so I'm going) before I left for ann arbor. They knew the situation and worked around their busy schedule for me. I am forever appreciative for these heroes. Thank you so much. I'll be bringing in a treat very soon for you all

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So happy we found this place! Friendly, quick, courteous doctors and staff. Clean, modern feel. Dr Laura you rock!

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Easy online appointments, staff and physicians were super friendly, the office was very clean and there was no crowding in the waiting room. The PA I saw was great - he really took the time to listen to my concerns and answer my questions. He told me when he’d be back in the office or how to reach him over the weekend if my symptoms worsened. Considering he’s never seen me before, I felt very well cared for.

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Friendly, professional staff.

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The staff there was very nice and efficient. Loved the online filling out of forms etc. Would definitely go back when needed.

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I have been to this urgent care plenty of times and never had a positive experience. I have seen 2 out of the 3 doctors here and both of them have told me completely wrong information about my health. The male doctor tried to tell me that my food allergy test results were fake because he didn’t recognize the lab that did the testing. He tried to convince me that my primary care physician was just another holistic doctor trying to worry me about my gut health. One of the female doctors saw me recently for a sinus infection and told me that I just had a lot of drainage and did not prescribe me any medication. She was in the room for about 2 minutes total and barely even checked me out. I had to go see another doctor because it progressed into a serious sinus infection and ear infection. I have had to follow up with other doctors because the information these urgent care doctors have told me has been completely wrong and I’ve been told by other professionals not to come back here.

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Very clean building. Super friendly staff. Seems to run with efficiency while not rushing the visits. Thorough. Processes keep everyone safe.

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I made an appt on line. Competed the registration on line including uploading my medical card. I arrived and was called back within 5 mins. Saw a nurse and then PA within 10 mins. It was the smoothest medical appointment I've ever had! I would highly recommend this walkin.

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I am so excited to see IEP Urgent Care has opened an office in Bloomfield Hills. I have been seen at both their Novi and Southfield locations and the care is excellent. The Bloomfield Hills office is beautiful...very clean, modern and state-of-the-art. This is my new favorite urgent care in Bloomfield!

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Very friendly and professional staff. The covid precautions were excellent and quick. Bella made my daughter feel really at ease and the PA gave her a complete assessment and even got her to hold still for a covid swab. If my 6 year old felt ok and left in a better mood than we arrived that’s a win.

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They did not sent results of "RAPID"covid test on time!! I mentionned i take a flight and need these ASAP 3 times! I then called the responsible at the clinic and he promissed to send these on time but he did not sent these!! i also never got any update. Even worst i ve found a bottle of patient blood sample on the floor!!! There is a serious lack of professionalism!

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Absolutely loved my experience here. I promise BONNIE is the sweetest, friendliest, and most professional person I've met in awhile. It was a short wait, and I was in and out. I definitely recommend everyone to go there if you're having any issues.

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I went here for some testing. The staff was amazing I immediately felt welcomed by Bonnie when I checked in. Shanae worked with me and she was so kind and professional while also valuing my time. The PA Lara was amazing and really listened to my concerns and made sure I had everything I needed before I left. I will definitely go back for any future medical needs. Especially with such an amazing staff working there.

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Courteous.....Professional....Sensitive to the patient. I would have given a 5 however the receptionist talks on her personal cell phone while patients in the lobby, I was able to hear her entire conversation. (this was done at my last 2 visits).
The medical assistant and PA are awesom!!!!😊(Maya and Dr Reckling) are my favorite!!!

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very friendly, excellent in appointments.

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The only urgent care I like going to. They really care about their patients.

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Very fast service. Staff was nice and building was clean.

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Absolutely fantastic service . The staff was very caring and timely . Highly recommend

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Everyone was so understanding omg.... seriously the best thank you

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Very nice and pleasant

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My wife showed up at 7:40 pm, nowhere on your site does it say that we have to have an appointment after 7:30pm. We were denied medical treatment and had to find another place. If this is the fact, please post this on your website. Will NOT be coming back to you for any medical issues.

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Dr. Cynthia is very thorough & caring. She has a gentle bedside manner. She takes the time to explain things & she follows up. The Staff is also very professional & supportive/attentive. I usually Walk-in, and they always fit me in & it is not a long wait. It is a clean environment. I have & will again definitely recommend this Urgent Care Facility.

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The on-line process for registration was easy. The staff very friendly and professional. Pfizer booster was the reason for the appointment; all went well.

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They got me in right away for a COVID-19 test and strep test. The nurse (cannot remember her name, I think it was Maya) was so sweet and super gentle with the tests. Highly recommend!!!

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Every person that I interacted with was beyond friendly. 10/10

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We were walk-ins for COVID test and HS sports physical. We waited only 15-20 minutes to be seen. The registration process was a bit glitchy but the receptionist was more than pleasant and helpful with addressing the issue. The wait RT room was wiped down frequently and the staff was efficient, professional and caring. Thank you!

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I have been to this urgent care 3 times all I can say is they need to Pop up all over Jackson, clean ,courteous ,on the phone and in person, caring, kind Doctor’s and staff. Never have I had to wait more than 15 minutes to be seen!! No rushing you speaks and listens to you not your previous complaints what happening in your body this day not last yearI rate them a 10 ++++++they want to know you on a personal level, Doctors say call me Karen, Eric, I salute all that make it a great experience for me and many of my friends,Please keep up the great work in your front line of duty.I will give back to you in making sure you remain in Jackson or follow your

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Fast, clean efficient

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The staff was friendly, the receptionist, the medical assistant and the PA all were very professional and compassionate I would recommend them to friends and family members

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This was my first time visiting this facility. The staff is very polite and professional. The facility is very clean. I recommend this facility for any urgent care needs.

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Efficient, fast, friendly service! Will most definitely go back if needed

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Love this location. In and out instantly. The best service I have ever seen at urgent cares. We will always use this one moving forward.

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Everyone was friendly and helpful. When I got my vaccine shots, they really made it easy. I was comfortable the entire time. It’s worth checking them out if you want to take the vaccine.

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Very clean office with excellent staff!

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This is my first stop always when I need urgent care. The service is efficient, effective, timely, and courteous. The facility is clean and the staff provides excellent service.

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Quick, efficient, professional and friendly. Got my COVID test results promptly. Patient areas feel clean and bright.

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I got in fast and was able to get the medical care that I needed. It was so much quicker then I had expected and the staff were all very kind and considerate

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This is the best experience I have ever had with healthcare, if I could make them my primary Dr. I would they are all so friendly. Very respectful. All the girls were great. Btw cheapest place I could find with no insurance. In and out and I'm feeling way better thank you

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Staff is very professional and responsive. The registration process was very easy and I had a very quick visit!! Definitely will use again when in need !

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The staff is incredible here. I just went for the first time and this was the best urgent care experience I've ever had.

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Best Urgent Care in Jackson MI! Very friendly, fast and professional! I must add this urgent care is also very nice and clean! I wish I could rate 100 stars! No kidding, check it out next time you’re in need of being seen.

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Excellent care and great customer service! The facility is beautiful too!

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Very nice clinic, staff was very nice and helpful. Their process was streamlined making for a quick stop and no unnecessary waiting around! I got what I needed, everyone was great to work with, I'll definitely be coming back when needed.

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Every one was friendly and the service was good

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I was having an asthma exacerbation! They took me immediately and I was at the pharmacy in 30 minutes! Very clean! Very nice people their! Will be going back!

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Appreciate the professional and friendly demeanor from the receptionist to all the medical staff.

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Everyone here was very kind and went above and beyond to help me !

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Absolutely amazing staff, and the cleanliness of the facility and how well they are organized it’s amazing.
Way to go guyssssss, .

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Nice staff. Good care. Quick results and the physician assistant and nurses were friendly

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Professional and nice service! Having the COVID appointments is awesome! Will definitely use again in the future for other reasons! Thank you!

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Clean, efficient, friendly staff, PA was receptive & helpful

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Very good service . I highly recommend

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Awesome friendly service and very carefully organized procedures dealing with social distancing and mask wearing. Great job!

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Place is very clean, friendly staff and quick test!!

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Friendly staff and fast service! Very nice facility

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Fast, clean, polite. Covid test was the same. Had text reminders and I'm pretty sure they booked people far enough apart that when I got to my appointment it was empty.

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Splendid. Totally professional and yet they make you feel like family.

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Logged in online, got a rapid appointment, staff was very professional. Would recommend for your emergent needs not requiring a hospital ER.

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Love this place, very organized great communication via text. Highly recommend 15mins. COVID test.

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Very professional, but friendly. Also a very clean facility.

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Omg the staff was awesome and they were really professional and they office was really clean.

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Squeaky clean, nice attitudes, fast, and knowledgeable!

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My experience was very good. They handled my appointment professionally and efficiently. The staff are professional and were very nice. The facility was spacious and clean. They were on time and I was in and out quickly. Thanks to everyone there. Stay safe. I definitely recommend.

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I like the process used during the COVID-19 outbreak.
The staff are very friendly and professional.

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This is my go-to place anytime I need quick attention or when my kids need to be seen on weekends. The staff and doctors are always friendly and show genuine concern. I've never had to wait more than 30 minutes to be seen. I'd highly recommend!

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Staff was very kind and professional. Clean facility. Highly recommended.

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Excellent service, fast & efficient. Wonderful staff and really clean environment. I'd recommend them to family, friends & people i dont know.

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Everyone is prompt and friendly. Always in and out quickly

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Such a great experience! All of the staff was very polite, attentive and made the experience great! We were in and out and had all of our questions answered. Would definitely recommend to anyone looking for an Urgent Care.

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This urgent care is extremely clean and they provide excellent fast and efficient service, I highly recommend this business. The doctors and staff are very competent and take awesome care of you including making sure that you fully understand your health conditions and medications.

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Very fast, efficient care. Everyone was very friendly, helpful and conscientious. I will definitely go back if I ever need urgent care services.

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Very friendly and knowledgeable! They took time to explain things to me and shared details about my knee I never knew. I was treated with kindness and compassion. All expectations were managed. It was a great experience.

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Welcoming Staff from start to finish.
I came in and was greated with a smile. Was told my information needed to be updated, which took all of 1 minute. My wait time was short and the nurse who triaged me was very personable. He was generally interested in my well being and made sure that my concerns were related to the PA. The PA later came in the room after a brief wait and had been well versed on my issues and concerns. She examined me and was very knowledgeable about my current ailment and explained, in laymens terms, why I had those issues. She then wrote me a prescription and even suggested using a medication discount app to get it cheaper; adding to follw-up with her if my symptoms get worse or don't subside.
When you're sick and/or feeling discomfort the last thing you want is a medical staff who is not in tune with your needs. I'm happy to say that was not the case here. This place deserves a Kudos. Great job guys!

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Clean and professional. The doctors speak to you with confidence and clarity.

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This place is fantastic. Went in for potential pneumonia, they took chest xrays and had thr results within 10 min. Overall, my entire visit was under an hour....I will always come here before a hospital when feasible. Plus the facilities are really clean

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Courteous staff, Great doctors, Short wait.

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The staff took great care of me and made me feel better.I didn't have to wait and the Dr was thorough amd professional.I would highly recommend this place to anyone I know.

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Had a great experience. Staff were very courteous and professional. The Physician was thorough and very helpful in answering questions and addressing concerns.

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Very nice, very clean, had a quick and pleasant experience during a very unpleasant flu season. Definitely my go-to urgent care from now on.

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They were quick, fast, and attentive. I would recommend anyone to go to them.

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Healthy Urgent Care is quick, clean, & always provides great service. I’d definitely recommend.

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I walked out of there feeling and sounding better. Professional and friendly staff.