Kelly was great! Showed up on time and was a really nice guy. He already had the part with him because he could already tell what was wrong from my explanation when I called in. He’s definitely an expert and knows what he’s doing.
I was having trouble with my refrigerator and was on the fence about whether to replace it or have someone come by. They were the most upfront and honest out of the several companies I called. They were the only ones willing to provide a potential price to repair without having to come by first. Although they didn’t fix my equipment; the time and effort spent with zero compensation to show for it has forever earned my business. Please do give these guys a chance first.
Service Dates July and August 2020
Dependable, Knowledgeable, Honest, Professional yet very friendly husband and wife team. They kept us updated on ordered parts, etc. I am very pleased with their service and appreciate the privilege of having such fine people to call on in the futures.
I can’t say enough good things about Kris and Kelly. I was told my 7 yr old Electrolux refrigerator was dying and nothing could be done due to ice maker leaking and rusting out the back. He offered to have me email him with my ideas when I found something I liked. Who better to get feedback from than a reputable repairman. If anything goes wrong with another appliance I know who I’m calling.
Arrived on time
Very professional and friendly was very honest regarding my old 20 yr old Maytag washer
They informed me I needed a new washer motor
The cost to replace the motor would be the same amount as a low end new washer
Appreciate the honesty will use them again
The most friendly and responsive service call I have received i n a very long time. I do not believe anyone could get better service and very reasonable cost for their appliance repair needs than from Kelly and Kris.
I highly recommend this firm to anyone needing their service and i will be calling them again for my needs. Hats off KrisKelly!!!
Highly recommend this husband wife team! They saved me from giving up on my dishwasher and buying a new one! They were able to fit me in quickly, had a very fair price and arrived on time. They gave great advice for maintaining my dishwasher and were very kind people. Will look to them again with appliance repairs in the future.
I recently had a problem with my dishwasher and KrisKelly was there for me same day and had the part I needed on hand ! I have used them again when I had a problem with my dryer. They are professional, affordable and ALWAYS HONEST which is why I will continue to recommend and use KrisKelly !
Outstanding customer service! Our dishwasher went out the Tuesday of Thanksgiving week. I called and discussed the symptoms with Kris. Sent a video and some pics and was provided a prognosis and potential cost. With the cost being significant, their suggestion was a new dishwasher. They never came out for service, but the dedication to finding a positive outcome was outstanding. I will definitely have them out when the need arises! If you’re looking for a partner to help you then look no further!
Like many, I normally only provide feedback for exceptionally good or bad service. I think 5 stars is overused by others for simply good service. My experience with KrisKelly's was exceptionally positive from initial call to completion of repair. How many repairmen will tell a DIY'er like me how to make a repair if the icemaker goes out (which he says is common for my refrigerator)? I think most others would simply say, "Call me when it breaks". I now know who I'm calling for any appliance work I have in the future. Thanks for the prompt fix and advice Kelly!
Our washer is years out of warranty, so when it broke, I called the first repair company I saw. KrisKelly scheduled us promptly, came on time, found the problem quickly, and gave me the bad news. The repairs would be almost as much as a new washer! He took a few minutes to tell me about which washers he repairs most and which washers are built to last. Very helpful advice! I think the $85 service call was worth the recommendation to look at Speed Queen Classic washers at Wilson's Appliance. We went and are very happy that our new washer should last 25 years!
Kelly and his wife Kris are a great team! Not only are they responsive to your inquiries, they are willing to give you suggestions on troubleshooting your appliance even before coming out to your home. Highly recommend and will be using for future assistance.
Honest folks! Didn't even schedule an appointment to come out and charge for service. Told me over the phone what the issue was and how to solve it. Kind, honest people. Will definitely use them for all my future appliance work.
WOW! I don't even know how to describe this amazing company! Talk about service! So helpful and friendly! God Bless y'all! You are truly wonderful, honest and down to earth! Can't thank you enough! Will always recommend you!
The KrisKelly team showed up at the appointed time and quickly diagnosed the problem with my thirteen year old icemaker. It was simply an ice blockage that had never happened before. I was prepared for a "big-ticket" repair bill but was only charged for the service call. Three days later, ice is still being made and dispensed. These folks are at the top of my list for appliance repairs. Thanks.
Fast, friendly, and professional! Came out next day to look at my dryer and arrived right on time. Very honest regarding repairs and what is truly needed for your appliance. Doesn’t overcharge for service/repairs made—very impressed with service. Will definitely use again for any appliance repairs we may need.
Came by and fixed my washing machine in 20 minutes. Spin cycle wasn't working. After he fixed it he showed me what to do next time it messes up to save a service trip. Very nice, would recommend, and would use again.
I hope the service is as good as the customer service after calling GE and other companies this was the first company that has a friendly non-condescending person who answered the the phone and actually asked what was wrong and asked a few other questions regarding issue. She went over the basic fee which is basically what all other companies charged. Looking forward to doing business with a local, small business. I like to keep my money local and support my community.
Completely satisfied!!! Mr. Kelly was very professional, informative and helpful. He was able to schedule the dryer repair on the same day, actually within just a few hours after we called. By the way, this was on the Saturday after Thanksgiving when many of the other repair businesses were closed. His pricing was very reasonable. He came prepared with the proper parts and completed the repair quickly. For any future small appliance repairs, I will be calling KrisKelly's.
If your looking for quality, service and reasonable pricing in a appliance repair company then give KrisKelly's Appliance Repair a call. They gave me a 30 minute time window on when to expect them and showed up right on time. Our ice maker was back to working in a short time after they serviced it. Thanks again Kris and Kelly y'all will be our first call whenever any of our appliances break down.
A few years ago I was highly dissatisfied with another appliance repair man. So when my refrigerator water dispenser stopped working I went on the hunt for a new repairman and came across a recommendation for KrisKelly's. I called them and they were able to come out and fix my refrigerator in the same day. They were upfront with all prices and very informative. Not only were they on time for the appointment he called asking if they could come a few minutes early!
KrisKelly's appliance repair came out to repair my Thermador refrigerator that had a bad control panel. Kelly is a very nice, honest person and I will do my appliance repair with him from now on. Great customer service.
Kris and Kelly showed up on time as promised. Working as a team they were more thorough than a lot of service people. Found the problem with our dryer and got up and running. Very satisfied and would not hesitate to call them out again.
Quick response! My washing machine door's lock was broken. Kelly did an excellent job in getting it fixed so I could be up and running with my laundry pile! Highly recommend! Very nice and professional!