Richard and his crew are Awesome!
I had some initial work done at another place on Chapman Hwy that turned into a nightmare. I’m so thankful to One Touch for fixing the mess. It’s such a relief to have an honest reliable place to go for all my automotive needs! And to have fair price is an added bonus!
One Touch Auto Repair saved me when I was in a pinch! I was traveling out for the weekend from very out of state and the transmission on my van died. Everywhere I called said it'd take two weeks to get it fixed, but I called One Touch and Richard told me he had one available and could get it in ASAP. 24 hours later my transmission was fixed and the van ran perfectly again! Everyone there was super nice and accommodating, and I can't express my gratitude enough! Truly exceptional work.
Great service. Friendly staff and owners. They have a couple of dogs that are friendly but roam freely around. The price for an oil change was excellent and they did it in a timely manner. They only negative and reason for 4 stars is the entrance/exit and the driveway. Chapman hwy is a busy and dangerous road. I recommend turning right out of the business and then turning around if needed up at the stop light. Drive slow on their gravel driveway and you will be pleased with the service received.
Finally, an auto repair shop that I can trust! Not only were they able to work me in during a holiday (and I could tell from the shop traffic that they were very busy) but were able to overcome three years of missed maintenance at a very reasonable price. Ask yourself when was the last time that a mechanic "test drove" your vehicle. Your answer, like mine, is probably never. Professional, pleasant and extremely knowledgeable: I give this shop five stars.
Best experience I've ever had with an auto repair business. The first time I went there was October 2015. I was about to make a road trip with my niece and was in desperate need of new tires. Richard went out of his way to go find me some at a good price, and then got them changed out the same day so we could get on the road. Always be sure to call ahead of time, because these guys help a lot of people!
A few months later I needed new brake pads and rotors. They helped me out with those as well. And just recently (August 2016), I took my truck in because I wasn't quite sure what was wrong with it, but I knew it wasn't good. After checking it out, they found that I really needed a new timing belt. They were very up front with me about the cost and importance of the belt.
I drive a 2003 Tacoma, and it is running like a champ thanks to this place. Very trustworthy. I wouldn't take my truck anywhere else.
This is the best auto shop i have ever been to.
Richard and Nikki go above and beyond to take care of their customers. They have a dealer quality shop with the nicest equipment i have ever seen in any auto shop ever.
I am a customer for life now!!!
Thanks one touch
I will have to say that as long as One Touch Auto is around, they will be the only Shop to touch my vehicles!!! Richard Nikki the whole crew are fantastic to work with! They have been honest and forthcoming anytime I've had work done on any of my cars trucks etc....
They have gone out of their way to help me when i needed and didn't have to ask! They are more than knowledgable in their field of work.
They're straight shooters! NO B.S.
THATS THE WAY I LIKE IT!!!
AWESOME and highly reccomended!. Richard went above and beyond to help my wife and daughter when they encountered a problem on their road trip. My daughter's car had front and rear brake service 6 weeks ago by a shop in Chicago in anticipation of this trip. Half way through the trip the brakes began to lock up. The work done was to be covered by a nationwide warranty. This is where Richard enters this story. One Touch Auto was a repair facility under the warranty, so that's where they took the car. Richard informed us that all four brakes needed to be done...again as the calipers had locked up. Needless to say the warranty company did not want to cover anything. Richard was instrumental in not only getting the warranty claim covered, he also spoke with the shop in Chicago and told them his findings with respect to their sub-standard work and persuaded them to refund 75% of what was paid the month prior for brake service. He managed to whittle down a disastrous $1100.+ bill to $350 and the job done was fantastic.
Their professionalism, integrity, and honesty is unequaled, they are family owned and very nice people. Thank you, Richard for taking great care of my family, They are home safe and we are all very appreciative.
Being a female and looking for honest mechanics is a scary because of the horror stories about mechanics taking women for repairs they don't need. My brakes were having serious issues and I happened upon One Touch Auto Repair. I had called several places, chain brake repairs companies etc and was disheartened by the price.
One Touch went above and beyond to help me, pricing was less than the chain stores with better breaks.
5 star rating because they care about their customers, they are honest and upfront about what you do and don't need. I was told by one of the chain stores I need a new caliper, rotors etc. Richard and his staff and one touch told me it was true and they fixed my car and got me back on the road in a hurry. They even let me bring the car back because I was uncomfortable with a noise I was hearing and replaced the brake pads again. I will return for mechanic work if needed in the future.
Best place to go. I recommend you go here why because the staff is kind and friendly as well as helpful. This place does their job right and makes sure you are satisfied with the results. Also ask about a blue package deal the annual cost is 149.99 however it is worth it. Thank you Larry for making my day!!!!
When my usual mechanic shop was too busy to get my car fixed quickly, I found One Touch, and I am so glad I did! They have worked on my car twice--both times were pretty big repairs, both times the job was done in a day.
After I had my car fixed there, my mom and brother brought their cars to One Touch as well.
The service is friendly and no-nonsense, and they do a great job on repairs (which come with a generous warranty).
Richard is AWESOME! He's so helpful and honest. The mechanics are also AWESOME. They are well-informed on cars and well equipped to handle all your automotive needs. I feel very confident in their work and expertise. I recommend this place for everybody and anybody in the south Knoxville area.
I have known Richard and Nichole for about and year and some change, never needed any help with automotive care until recently, So I gave them a call and explained my issues, Richard told me to bring it in as I'm sure I sounded like the "its making a weird noise" type of person over the phone. Once Richard gave me the conclusion, and I left my car there, it was back to me in just a couple hours! I will definitely be a returning customer, thank you for the hospitality and the professionalism. See you for my next oil change!
I live in west Knoxville, however, I bring my Jeep Sahara Wrangler to One Touch Auto for everything! I can get an appointment quickly. They are extremely knowledgeable and deliver high quality service for an exceptional price. I completely trust them with my baby!!!
I got aa transmission put in my car last November in Chattanooga. Well, guess what. The shop messed up and I ended up needing a new transmission AGAIN. Richard and his team dealt with us as we decided what to do once they discovered I needed a whole new transmission. Long story short we decided to go ahead and get them to replace the transmission and fix all the other problems. I just got it yesterday and it's been good so far. Very knowledgeable team, very honest, and very straight forward. If you want sugar coated this isn't the shop for you. But if you want great work in a timely manner and honesty, this is your place to go! I love this shop and hopefully I don't have to revisit them soon! ;P
They put 2 new tires on my car for $100 less than the place I used to go to. Service was good and fast and I have been using them for oil changes, and everything else that comes up, ever since. Best prices I've seen!
My church and I are from Florida and came to Tennessee for a mission trip and our van door would not shut and they brought us right in and fixed it right away. And sent us on our way. Wonderful guys great business.
this is the best auto repair shop i have ever gone to they were fast friendly and had complete knowledge of my and my wife's cars.they have gone out of their way to help us when things seemed the worst. love the prices and service i got and would recommend them to all my friends.
never before have i liked going to the auto repair shop but with them it has always been a pleasure.
i feel like not only have i gained a great mechanic but a friend as well.
thank you sooooo much for all you have done for my wife , and I .
Incredibly competent & kind guys. I broke down far from home and crawled into their shop with my alternator literally taped together. They stayed open an hour late to replace it, even turning down other calls so that they could prioritize getting me home. I couldn't be more grateful for their quick and excellent work (no problems since then) and their above & beyond thoughtfulness. Thank you so much! If I'm ever in Knoxville again I know where to go.
I love this repair shop and they do work on it all!!! I take all my cars here! They are very knowledgable in any problem I have taken to them. If in rare occasions that they dont know the answer, they will find the answer! One Touch Auto Repair will be my mechanics for a vary long time!! Thank you for all your help and care One Touch!! See you all soon!! Go Vols!!