QR Code doesn't work. Extremely frustrating and the woman at the exit was angry at me for losing my ticket after I spent all the extra time trying to book early so I didn't have to pull a ticket and the whole thing could be electronic. Awful experience.
I love how quickly I was able to book parking. We were literally on the way to the airport and I booked parking online for $50 less then I would if I had just parked in the terminal parking with no reservation.
Having the Convenience to park directly at the terminal has made it so much easier for me when traveling. It is quick and easy to make reservations for a parking spot online. I also like the idea that I can just park close by to an elevator which makes feel safer when traveling alone.
It was great to be able to pay for parking in advance and know how much it would cost but the scanner was NOT easy to use at all and wasted a lot of time in line trying to scan our QR code for the gate to open.
When I use points to pay for the parking - the automated feature of checking out does not work, and it takes 10-15 minutes to get a supervisor to come to the booth and approve opening the gate. Very frustrating and long lines of unhappy customers are behind in line.
the PHX airport parking on line booking is great! however, the a cess paper lets me in the garage but when i leave three or four days later, the same oaper with code will not let me out? the attendees have to call etc and it is very inconvenient
It was so easy to choose where I wanted to park and pre-pay. Getting in with my phone was easy, but coming out, the scanner didn't work so the attendant had to make a phone call. I felt bad about the cars waiting behind me. But, she did it manually and I was able to exit. I will definitely use this pre-paid parking again.
The scanning part at the airport is HORRIBLE!! Very hard to do!!
13 Oct 2020
Second time using. Scanner at entry doesn’t work correctly. You must hold it in an exact spot to be read and hold for a few seconds. But that exact spot is hard to find. I have to take a ticket and scan on the way out. It doesn’t work well.
12 Oct 2020
Never read the QR code on my phone. Held up cars behind me. I won't be using this service again. Need to apply for a refund.
The parking garage was easy to find, many spaces available, and I felt that my car was safe. I parked at Terminal 3 which was really nice because I did not have to walk far to get to my car. The reason I rated this as 3 stars is because I purchased the parking online however upon my arrival, the QR code would not scan. After 15 minutes of attempting to scan the QR code, the attendant told me to pull a ticket. Upon exiting the garage, I spent over 30 minutes with the attendant attempting to scan the QR code and then eventually attempting to use the ticket that was pulled but she tried to tell me I owed more money since a ticket was used. After about 45 minutes, the supervisor came and fixed the issue. The extra hour of my time (15 minutes initially and 45 minutes upon exiting was extremely inconvenient). Even with that said, I would park at the parking garage again because of the convenience of knowing my car would be safe during my one week travel.
Prepay for parking at the Sky Harbor Airport saves money and time. Only thing missing is the baggage drop that is closed due to Covid. Hopefully that will be up and running by the time we fly again in a couple of months.
I tried to scan the QR code. The reader did not pick up the code. I spent 3 minutes trying to get the technology to work. I finally had to get a ticket in order to proceed to parking. I am hoping for a refund for either the QR or ticket, because as it stands currently I will have paid $152 for 6 days of parking. I will not reserve in the future!
The ease of scanning in and out was very smooth and the cost savings of paying in advance was incredible....we travel often and as a result of this experience we will not be taking uber as parking our own vehicle is more cost effective and gives us more control.
I called the parking hotline and was told its a short walk from west economy to Terminal 3 so I booked it for our trip. When I got to the parking and asked the cashier which way should I take to go to terminal 3, she looked at me like I was crazy and she was right. The walk is short but there is no side walk. So I literally had to walk in landscape in the middle of the road to get to terminal 3. Horrible experience
Very handy to pay for parking before you come to the airport- we have had issues twice however when trying to scan our printed receipt at the gate. We needed to take a ticket to get in which made it a lot more time consuming when leaving. We tried to scan the "code" both from a printed copy and our cell phone.
It was perfect. I fly by myself and like to be able to arrive at the airport, go up the elevator and get in my car and leave, no worries about a shuttle, dragging luggage to the tram, or, when it's late at night someone approaching me, I feel safe in the airport parking.
Overall an easy experience booking parking in advance. However, the QR code reader is sometimes difficult to read. This would be my one point of improvement - perhaps add an option to type in the reader the confirmation code.
30 Jun 2020
Horrible experience! The machine didn't scan my code when I entered so I used the call button. I was told to take a ticket. Upon exiting I was told I stayed an extra day and forced to pay $4 more dollars because "That's what the machine says." What a nightmare. Why prepay when I'm charged AGAIN and accused of parking an extra day. The ticket clearly showed when I arrived. And to be given the answer of "That's just what the machine says. I have a long line behind you, can you just pay." There was NO convenience or discount with the prepay.
Good experience, but artificial since I'm one of the few people that travels as an essential worker. The QR readers don't always work very well.
I also wish the system was more flexible as parking time changes with unforeseen changes in flights.
Was not able to get into this lot. The bar code in the email did not come through. I have an iphone 6 so it should have been able to pick up any codes in the email sent. So had to pay a 2nd time to park in a different lot. WILL NEVER USE this service again! What a disaster!
The barcode scanner malfunctioned upon entering parking garage so I took ticket as cars were starting to line up behind me. When I exited the next evening, the attendant scolded me for not using the call button at the time. She told me it would take 15 minutes to correct the pricing
09 Mar 2020
I’m so impressed with the option to move to terminal 4 from east economy for a very reason cost. Thanks!
Prepaid parking was kind of a nightmare when trying to leave the garage. It worked great when I parked, but then when I was leaving, the machine was unable to scan my QR code on my phone, and then it took a long time for the parking attendant to figure out and fix the problem. Which was "they" wanted to charge be another $30.
We would appreciate if the parking garage had luggage carts. The elderly or individuals with multiple suit cases have to cart, drag or struggle with getting them to the check in area.
The most appropriate place to have them would be by the elevators.
Thank you for the opportunity to share my opinion
The convenience of the parking was great, however your QR code did not allow me in and therefore created a big problem with the people behind me so I ended up having to take a ticket and then of course resolve it when we came back from our trip. If you could fix that part of your system I will give you five stars.
Thank you for the updated website. A great improvement. The feature to review an account for ease of rescheduling or canceling saves a lot of headache. Well done. Looking forward to the next iteration.