Add new testimonial 

Plummer's Waste Group

4750 Clyde Park Ave SW
Wyoming MI , 49509
United States
6165323996
ally@plummerswastegroup.com
plummerswastegroup.com

Review

Kevin was very professional and friendly.

Review

Great experience overall! After installing our riser- Andy knocked on the door to ask to remove all access dirt and debris and left the ground nice and level- ready to lay seed. It was nice that this time we did not have to level things out or have extra work to do when he left. Thanks Andy!

Review

Review

Mike from Plummer's came out to pump our septic, he was great! He was on time, hard working, courteous and had a great sense of humor. Our home is really difficult to get to, especially backing into our driveway! But he managed it without a problem. My daughter was with me that day and she's a Realtor, she said because of his professionalism she would definitely be recommending him and this company to her clients. Thank you for making the process seamless! Evelyn C.

Review

I had heard all positive comments about Plummer's Waste Group but this was my first experience with them as this was my first septic system. The two gentlemen, I believe Ron and Trent, who came to put in risers were super friendly and did a great job. Mike that came to pump out the tanks also did a great job and was extremely friendly as well. What was most impressive was that there was some confusion on the price to put in the risers and I received a call from Ally and she very quickly agreed to charge what I was originally quoted without any hesitation. It was extremely refreshing to see a company with high integrity and customer service. I would highly recommend them to anyone !! They took a potentially adverse situation but instead they created a long-term customer.

Review

We called for a septic tank pump out in the morning and they were here in the afternoon. Very quick, did an EXCELLENT job. Found the tanks easily without digging up the yard. Kevin and Kam were very friendly, efficient, respectful, did amazing work. I would highly recommend them to everyone. Very impressed.

Review

Top notch. Plummer's highly-rated reviews are warranted. While you might find cheaper, you won't find better. Friendly, responsive and professional communication -- from front-desk staff to septic professional. Everything happens over the phone or via email: Confirmation email received right after scheduling, and invoice receipt received within hours after the service was completed. Service was provided as scheduled with excellent feedback on system health and recommended time frames for on-going maintenance. A++

Review

This company is the best at what they do. Very professional in their communications and actions. If you need septic related work done, contact them. You will not be disappointed. Plain and simple...

Review

Seems like the other reviews already covered it, but these guys are the best. The employees should be very proud of the way the company is run. If you need septic work done, just call them. You will not be disappointed.

Review

A 14 year customer of Fuller Sceptic is now a loyal customer to Plummers!! Kevin did a fantastic job and his customer service was outstanding. Fuller on the other hand treated us terribly. I guess they are under new management and they have enough business to tell customers to beat it. So I did and called Plummers - really glad I did. They not only fitted our family in on a very tight schedule (after Fullers screw up) but the employee who did the job was previously employed by Fuller and left apparently for similar reasons. Thank you to Plummers!! See you in 2 years!!

Review

Professional and personal! From the receptionist who answered our call, to the home visit to look at our septic system, we were very impressed with the service. Very recommendable!

Review

Great Experience! From the friendly receptionist to the awesome crew doing the service all professionals. I called on Monday and they scheduled me for Friday. They were on time and sent a text message when they were in route. Super knowledgeable crew, it was a pleasure watching these guys. The job was done fast and they left the lawn almost as good as before. The crew leader Kevin is super! I would hire them any time again.

Review

Called early morning August 12, 2020, sewage backing up into my basement tub and toilet. Denise got right on it and scheduled Aaron to come out that afternoon and diagnose the problem. It turned out to be a fairly minor issue, but Aaron did a phenomenal job, very professional and very thorough. In short, we couldn't be happier with the excellent customer service delivered by both Aaron and Denise. Needless to say we'll be sticking with Plummers for all our septic needs!

Review

Mike worked proficiently and steadily. I enjoyed conversing with him about his work and the process involved in getting rid of the “product” . He added a hook to each lid so he could easily lift the lid out of the hole.

Review

I couldn’t be happier with my experience with Plummer’s. John went too far above and beyond to help me out on a Sunday afternoon, when he did not have to at all. I appreciate his good nature and excellence in customer satisfaction. You have gained a customer for life today. Thanks again.

Review

Outstanding service!! Highly recommend Plummers because their technicians care and take pride in their jobs. Scott was our technician for emptying our septic tank. He helped identify a blockage in our line which he helped troubleshoot and resolve on the spot. He helped us avoid a costly catastrophe. Thank You Scott and Thank You Plummers!

Review

From the appointment set up to the septic tank being pumped terrific customer service. Brandon was our tech and he did a great job and took time to explain things. Would highly recommend to anyone who needs their septic tank cleaned. And their pricing is the best around.

Review

Called with a Kitchen drain that was plugged and could not get it to drain. This company wowed me with how soon they got a service tech to my home and how professional the serviced tech was. Thank you so much

Review

Ten stars! I couldn't be happier with John and Ally from Plummer's Waste Group for being such an honest, reputable, caring business! It's a dirty job they gotta do, but they do it with good cheer and hard work. I had flooding recently on my house and the septic-tank pump/motor stopped working, but then their friendly driver/technician Jon showed up and literally saved the day! I'm thinking this must be the reason Plummers Waste Group has been in business since 1942 - because they charge a fair price, and DON'T take advantage of customers by doing uneeded work. I couldn't be happier with them -- HIGHLY recommended!!!

Review

Very professional and nice!! Will recommend to everyone!

Review

Great people to work with. Had to have my tank pumped in February. We did have a delay, however we had great communication. Assistant from their office was awesome at working with us. Their driver, Brandon, was also great. He was very knowledgeable, quick, thorough, and respectful. Will definitely recommend them to my neighbors and will use them again myself.

Review

These folks were great! They were quick to respond to our urgent problem and got things "flowing" for us. We will definitely call them in the future!

Review

Great company! My husband and I have never had a septic before so we weren't sure of the process. From when I called the office to when the service was completed, everybody was extremely helpful and taught me what I need to know. I highly recommend Plummers and will be using them next time for sure!

Review

Had an emergency situation and at the last minute Plummers came through for us!

Review

I'm not sure how I did it but I managed to clog my kitchen drain. I called Plummers and you were able to come out the same day to take care of it. You did a great job and got it taken care of quickly. I'm going to keep your number handy if I ever need it again. Thanks for a great job.

Review

John/Jon (sorry I didnt ask the spelling of your name!) was the best tech we have ever had. He seemed super busy but made time in his schedule to get out to us when we had a blockage to our septic tank that backed up into our house. He quickly figured out the problem and was very good at explaining what was happening and our best option to fix it. He also showed us what he was looking at while he was scoping and jetting our pipe since I always prefer knowing exactly what's going on. Absolutely grateful to him and Plummers for having such great people and for being such a great company! I will always recommend them to friends and family and continue to call them with any problems in our future!

Review

Plummer's did a great job of replacing our septic tanks. The work was completed well in advance of the original time estimate. There was no interruption to our use of water in the house during the work and they left the yard in as good a shape as can be expected. Overall, excellent experience.

Review

Review

needed some fairly quick tank help. Plummer's was recommended to me so I called them. That day, they got there as promised. The two guys that came out were great guys. They had to dig deep on a cold muddy day, but they did that to fix my problem. What impressed me was they kept smiles on their faces, did NOT cuss or complain about the situation, just got to it and made me feel like they enjoy helping people out. They were both great ambassadors for Plummers. Along with that they fixed my problem, made a recommendation to me about how to improve my system, and cleaned everything up. I WILL recommend Plummers to anyone.

Review

Plummer's saved the day when I had a non-working toilet. Very prompt and professional, there is not a reason to call anyone else.

Review

I just wanted to thank you for the prompt service on my septic pumping. I'm selling my cottage and needed it pumped for that. You came out and took care of it quickly, within a couple days! Thanks so much. The gentleman that came was courteous and respectful. Thanks so much for doing such a fine job. I'll be sure to recommend you to my friends.

Review

Plummer's solved my problem after someone else was not equipped to do the job. My septic tanks were due for service and the first company I called could not find them. Plummer's said "No problem" and sent out a service truck with a camera and sensor to push through the clean-out in the basement sewer line until the tanks were located. They were right! No problem. One tank was starting to deteriorate and had to be replaced. Again, No problem. Their workers were always kind, considerate and hard working. I hope I don't need them again for five years but they are the people to call!

Review

Prompt , great pricing , Drew was helpful when he came to suck out our septic.

Review

I called Plummer's because they seemed to be the most reputable septic company I found on the internet. The reviews were right. Nothing but professionalism from this company. Will use again.

Review

I was very pleased with the service call today. What made it so good was the attitude and work ethic of the driver who did the service work. He was very helpful. On a scale on 1-5, staff was a 5++. You have a very good employee in him. Thank you.

Review

Mike S. Came out this morning. Very prompt, knowledgeable, helpful, and respectful. Cleaned up the mess. Plummers should be proud to have an employee like that. Good kids are hard to find these days. I will definitely use their service again.

Review

Used a local service last time and wasn't happy with service, he was rude and left yard a mess. This time i used Plummer's and what a difference.. a man by the name of Mike came to house out of Ionia. On time, yard looked great when done and what a great person to talk to and ask questions. And they were cheaper than local. Very very pleased.

Review

Staff worked very hard to help me with my septic problem. Plummers got extremely busy at the same time I needed their help and the staff did everything she could to try and fit me into their schedule, which she did well. Greatly appreciated. Thanks again.

Review

Great company. Fast to come out when there's a problem. Very friendly staff...

Review

Plummer's is my go to company for septic pumping and evals. They are hard working, professional and always quick to answer any questions. I would recommend them to anyone!!

Review

Review

We had a GREAT experience with Plummers. Our sewage started backing up into our toilet, bathtub, and sink (yuck) and we called their line around 8pm (long after they were closed, figuring we could leave a message) but immediately we were connected to someone in person. They gave us information on pricing and set us up with a time the next day. The next day! We had Drew and Brandon come out and they were absolutely amazing. We didn't know where our septic was (we are newly married and new to the home) and they were very careful and found the tank on the first dig. After some inspection, we found out that it was a problem with the piping leading into the house and not the tank itself. They were so good about giving us options before they did anything, recommending fixes, and they were so friendly through the whole experience (even when we asked a million questions). Drew stayed after Brandon had to leave and helped get everything up and working again...both men went above and beyond and we are so grateful! Additionally, their prices were the best we found and we will never go anywhere else. They made a sh***ty situation (literally) much better. Thank you!!

Review

After 41 years, I had to replace both of my septic tanks. I spoke to 2 different people. They didn't know what they were talking about. Once I talked to the plumbers, they were very professional from the beginning to the end. I'm very happy with their service. If you're thinking of servicing your septic tanks, this is the place to call.

Review

They have the best office staff, and Brandon was so helpful with all my questions when we had our septic tanks pumped.

Review

Great response time and reasonable pricing.

Review

Great scheduling, texted when they would arrive, showed-up on time, located the tanks without issue, pumped, left the yard in good order. Wished other contractors worked like this.

Review

Their service tech Dan did a wonderful job.. I'll be calling again for sure!

Review

Needed quick tank pumping and septic field service. They responded with a next day visit. The technician could not have been nicer or moe efficient. Arrived as scheduled, and quickly found the tank access in 2 overgrown areas of my property. Performed and discussed service with me.
Also very reasonable price for the service. No extra fees. Priced exactly as quoted.
Highly recommend these guys.

Review

Horrible customer service! The woman who answered the phone all three times I called was extremely rude and not helpful or friendly at all!!! They cracked my septic tank lid and left it without informing me and claimed that it was my fault for not being there (in the 8 hour window they gave me). Do NOT use them!

UPDATE: Dispatch contacted me and let me know that our lid was cracked. He apologized, replaced our lid within 24, and sent us an updated pump card for our upcoming home sale. Super impressed!

Review

Review

Great Customer service! Timely and friendly. Very knowledgeable. Easy to work with! Brandon was awesome!

Review

Review

Review

No issues over the phone or in person. Everyone was clear on pricing and times.
Got a text before the technician arrived which was nice. When he found an issue he communicated what he saw and his recommended next steps, including an estimate of the cost to follow those steps. He waited for our permission before calling the next person in to fix the second issue.
The second technician called was just as friendly and knowledgable, answered all my questions while he was working and stated a final price that was within the estimate the first one gave. No extra surprises was a nice bonus during a day when we'd almost had too many.
Neither tech had issues with my dogs and more importantly my dogs didn't have issues with them. I'll have no problems calling Plummer's again for septic service.

Review

Need a plumber...call plummers

Review

Great service beginning to end... The technician that came out (Brandon) was very professional and took great pride in his work.. It's a crappy job (pun intended) and he appeared happy to do it. I recommend you call this company first if you need septic work.

Review

Terrific customer service from the office and technician. Very thorough.

Review

Proficencial and fair

Review

Fast quick professional really nice worker thank you very much plumbers

Review

I'll never use anybody else!. Last year our sump pump had died and our basement was flooded. They were the only company that answered my call at 7:00 in the morning and they were over a few hours later. Here we are less than a year later and the same thing happened - not by any fault of the install, but that the pump died because where it pumps to is clogged up. Not sure if this is chance or what, but the same guy that installed the first one came out, remembered installing the first one and gave me some tips on how to prevent it from happening again and luckily the pump was under warranty. We use them for our septic tank as well and recommend them to our friends and family. A great company empowers their workers to be great, and this is one of them.

Review

Service was excellent! Septic issues are the worst because everything in your house that requires water has to stop until fixed! The service professional made it out same day that I called and was knowledgeable and fixed the issue for a reasonable time and cost.

Review

The crew that came to work on our residential sewer were outstanding. They were careful, friendly and hard working. Thanks for the service!

Review

Ok for starters we all know that no one enjoys having to call a septic company, however it is a means to an end. If one must call a septic company Plummers is one who gets my vote! They were so pleasant and so helpful, I learned a lot, and considering what they were doing, I just felt spoiled! Watching someone other than myself hauling dirt away, and disposing of it, was simply wonderful. I didn’t have to lift a finger! I highly recommend Plummers!

Review

Hello, I just wanted to take a minute to drop you a note about how pleased I was with the fast and professional Septic tank service that I received from your company. First off you came out the day I called. And I feel that Jonathon your technician went over and above the call of DUTY (no pun intended). He was fast as well as professional and gave me a ton of helpful info on how the system works and how to keep it working in the future. When there is so much possible damage that can occur and is at such a stressful time it is nice to know that such great service is just a phone call away.

Review

Our old house had several plumbing issues hit all at once. Plummer's Waste Group was our knight in shining armor! They were fast to get on site and very friendly and professional. They had to trouble shoot recurring drainage issues and found multiple problems to repair over a couple weeks. Plummer's was fair with their billing and resolved all issues. I would highly recommend Plummer's Waste Group.

Review

Excellent service today on my septic tank pumping
From call into office to Scott pumping my tanks
Excellent Excellent Company
Keep up the great work!

Review

Two complaints! They no showed two straight appointments for scheduled pumping. Secondly one of their drivers going 15 over limit almost forced me off road with this years mid April snow storm! Not impressed.

Review

Our septic pump broke unbeknownst to us and our septic tank filled up. Plummers answered the call! They were courteous, super fast and affordable. They even coordinated with our plumber on site to get the job done ASAP! Highly recommended!

Review

Absolute life savers. I would reccomend calling them for any septic or drain issues! Jon was quick and very thorough, he quickly got to the root of the problem, and gave me some tips to prevent future issues.

Review

The service was excellent and there employees were very respectfully and understanding
Highly recommended!

Review

I recently had to have my septic tanks pumped and I called Plummers Waste Group. The office staff was very helpful answering my questions and got me scheduled quickly. The guy that came out was friendly and did a great job. I will be sure to call you again next time.

Review

Fast service and very minimal impact on the yard! I was very pleased with how Ally and the crew made this process so simple!

Review

Called Plummer's for a back up in my home. The ladies in the office were extremely helpful. They send out a service tech that found my issue within minutes. We give this company 5 stars for getting the poo out of my house. Thank you Plummer's

Review

One Saturday a forest decided to grow in my sewage lines and caused the most disgusting backup into my basement that anyone could imagine. I called the Plummer group in a stupor of a panic, and was helped immediately. Not only were they quick, they explained everything they were doing! They let me watch, albeit in my own embarrassed horror of what was happening. They were quick, insightful, knowledgeable, and answered all the probably stupid questions I had. And I can run my sink without my basement flooding!

Review

Awesome service! We’re customers for life! The team was so personable, professional, thorough, and prompt. Great response time!

Review

Plummers came out to my house for a slow drain. The technician was very trustworthy, knowledgeable, and honest. He did not try to up sell more service but instead fixed my problem for a great price. I would recommend them for any sewer or septic needs! Thanks again guys for a job well done!

Review

Plummers came out to my house for a slow drain. The technician was very trustworthy, knowledgeable, and honest. He did not try to up sell more service but instead fixed my problem for a great price. I would recommend them for any sewer or septic needs! Thanks again guys for a job well done!

Review

We have had Plummer's pump our tanks over the last 20 years as needed and have always had wonderful service! We recently had to have our tanks replaced and the 2 gentlemen that came out and did the work were professional and efficient. I would highly recommend their service.

Review

We called them on a Sunday because we were having septic issues. The man over the phone was very nice and helpful and it was determined that the lines would need to be snaked/cleaned out. The next day(Monday) a guy came out, took one look and said that the septic tank would need to be pumped before he could snake the line because he didn't want to open the drain from inside the house(due to a mess) and he would call for someone to come out either that day or the next, and immediately left. He was here for less than 30 mins Nobody ever came. So we called them back.(Tuesday) The lady in the office was rude and said that we would need to put a card number on file to charge before they sent anyone else out. And there was no guarantee it would be fixed. Today being Wednesday, I called someone else. They did the exact thing that the guy that came didn't want to, and did it without a making a mess. and now our issue is solved. He also pumped our tank for us. At a total of less than half the cost that plummers would have been for both.

Review

We called Plummers to pump our tanks, but when the service guy got here he looked at the cover on the secondary tank and told us the whole tank needed to be replaced. It was a cement tank about 40 years old and the cover was crumbling. It also appeared as if other places had started to crumble. Plummers gave us an estimate, but I got another because my daughter wanted several opinions as she thought the siding job done last summer was too high. Plummer's estimate was best and we liked the service people so we went with them. They did a good job and even came out to talk to my husband without complaint when they were done because he thought that the mound over the new tank was too high. They explained that they thought it would settle enough, which it should, in my opinion. Not only did they clean up the place nicely, they got a load of black dirt to put on our sandy soil and didn't even charge us. I highly recommend this company.

Review

Plummers came out to our house over the weekend and I was so thankful! We didn't know we even had a septic tank until over the weekend everything was backed up. They pumped out the tank and taught us how everything works which was great because we had no idea! I highly recommend Plummers and will be calling again in 3 years to pump out our septic tank!

Review

We had a septic back up. We had an emergency call put in and within a few minutes a response crew called and came within the hour. Joshua was very thorough and explained what he was going to do and about how long it would take to remedy the situation.
We had just moved into a new home and clearly were frustrated with the situation and he was diligent to get this drain situation cleaned and cleared. Within a few hours everything was done and Joshua and Eric were on their way. We were very pleased with their knowledge and work ethic. Very happy with the service in an awful situation. They certainly worked hard and deserve this review. Thank you!

Review

We called last minute and they came right out and serviced us. The guy who pumped our tank was great! He explained some things about our system and was very nice to deal with. Another service tech (Joshua) checked out our pump in the basement and was very knowledgeable and again great to deal with. I would recommend Plummers to anyone who needs septic service. They have a customer for life with us!! Thanks Plummers!

Review

FANTASTIC SERVICE! FANTASTIC PEOPLE WHO KNOW WHAT THEY ARE DOING AND THEY DO IT FOR A VERY GOOD COST!

Review

Today was my first experience with septic cleaning ever I came from city living to the country. Today when Scott and his partner were here they were very patient with me because I didn't know where our tanks were. He just kept saying no problem and preceded to poke around. The weather today was treacherous with wind gusts and wind chills below zero for sure . They got the job done in a timely manner even in the cold. I will be recommending your company to others. Thanks again guys!

Review

We had our tank cleaned by your father and son team.. They were very pleasant and did a good job.

Review

I don't know why this is, but it's seems like all the guys who work here are super good looking.

Review

They came out within 30 min. From my initial call! They were affordable, fast and friendly.. thank you !

Review

This company is awesome!!!! I rate them A+++++.