View Testimonials & Reviews for NPS South East

Review

EXCELLENT IN EVERY RESPECT. I did not know Neil before engaging him via my builder.com web- site to carry out a full bathroom refit in a 19 century property with ancient pipework and many problems. From our first contact, Neil proved to be totally reliable. He replied promptly and fully to every email displaying vast knowledge of each issue I raised. As he is so highly qualified and experienced in all the skills my job required, I didn't need to search out any other craftsmen. The logistics and order of operations were all worked out by Neil and were flawless. He dealt with the plumbing, electrics, gas work, wall building, joinery, floor replacement, tiling, door- hanging, plastering & painting to the highest possible standard. He created no mess & was always thoughtful and considerate. Neil carefully laid out the pros and cons of every option, including the design aesthetics. He is fully conversant with the specifications of available products. He made highly informed and insightful suggestions, but never pressurised me to accept them. On the couple of occasions when I didn't take up his recommendations I regretted it! He was then totally understanding and accommodating about redoing these aspects. Neil solved every problem that the work threw up with total commitment and good humour. The result is a beautiful bathroom. Over 25 years renovating my house, I have employed many contractors. Most were good, Neil is outstanding - in fact perfect! I will always use him in future.

Review

Neil replaced our old boiler and hot water tank with a Vaillant ecoTEC plus 833 combi-boiler, which necessitated tackling some very complicated pipework while working in a limited space that was awkward to reach. While doing so he discovered and corrected a number of faults in the existing central heating and other pipework. He also installed some new external gas pipes, an ebus control system, thermostatic valves to the radiators and some extra shelving and a heater in our airing cupboard. His work was very neat and he was meticulous in making good where necessary. It was difficult work but he did it efficiently and cheerfully, keeping us fully informed while the work was in progress. He was also very patient in explaining the new system to us. We can thoroughly recommend his services and will not hesitate to call on them again.

Review

We contracted NPS to fit a new bathroom and could not be more pleased. Neil was an extremely professional and skilled tradesman who had obviously been doing this sort of work for a long time. His quote was reasonable, he was punctual, polite, efficient, and got the job finished within the agreed time frame.During the course of the work there were some unresolved design issues regarding drainage, boxing in, tile pattern etc.; Neil was happy to accommodate our wishes and gave sound advice where we were unsure. As well as all this he was able to provide a very competent plasterer at short notice when we were let down, ensuring the work could commence when we wanted and we had a lovely new bathroom for Christmas.I would definitely use Neil for any work we do in the future and would keenly recommend him.

Review

Neil has worked many times for me (and friends) over the years, initially installing my current boiler some years ago in an awkward fireplace and then re-siting it in an awkward loft! He has also installed a shower for me, renewed pipework, flushes our my central heating system, re-sited radiators, performed annual gas safety inspections, renewed guttering, etc, etc... as well as installed a complete shower room amongst other jobs for a friend. His work is always of the highest standard, he always turns up and is on time, he is friendly and is always tidy, honest and helpful - and charges a fair price. I cannot recommend him highly enough.

Review

Highly Recommended. Throughout the entire process NPS gave us confidence in their ability to creatively and effectively perform a high-quality job to budget and with the minimum of fuss.

Our job was far from straightforward and several plumbers had already given it short shrift. NPS came in and quickly assessed the requirement and came out with an acceptable quote for the work and also gave us a number of sensible variations for us to consider.

When discussing questions or issues during the job, we were given clear and reasoned arguments around the pros and cons of each solution which enabled us to tome to a decision quickly and economically. We also felt that each suggestion was made with our benefit rather that NPS' profits in mind, which then allowed us to handover most of the day-to-day decisions to them. The peace of mind given by this cannot be underestimated.

NPS combined two hot water and two central heating systems into one whilst being surrounded by various cats and smaller children and not once did we have to worry and not once were we left without hot water in the evening or morning - quite an achievement.

I have no hesitation in strongly recommending NPS and will be employing them again in the future

Review

Neil Pitcher has undertaken a very complex underfloor heating installation on my behalf. This work included the installation of two boilers and solar water heating system, together with internal and external drainage. In addition he undertook the complete rewiring works for this 3,000 sq ft property which he effectively designed. I have found Neil to be straightforward, reliable and totally trustworthy in the dealings we have had. He is competent in all his undertakings and I have no hesitation in fully recommending him to others.