A++++ customer service. Mounted this antenna on my kenworth's mirror and I now get service way further then with the small antenna. Ran this on the ice road and had no issues. Totally satisfied with my purchase and would recommend it
Thanks for the great customer service
Installed my new surecallbooster and so far I'm happy with it. However, I.m only getting 3 bars but that's with my old satellite cable (can't get under the camp yet) and only one foot above the roof. Is the 25ft requirement mean direct distance from antenna to the receiver or the length of the cable?
The antenna did the job of boosting the signal so I can use my phone everywhere in my house even on the porch. This is in an area with a very weak signal. The only minor issue I would say is with the quality of the screws/machine screws provided with the antenna pole. Philip/JIS head? and magnetic stainless steel. If you have to makes alot of adjustments the heads will strip out.
This product did give us extra bars on our cell and cellular wifi service. We were having issues because our place has a tin roof but this helped bring the service inside better. SureCall has great customer service. They were very helpful when we had an issue. The issue was not due to their equipment failure but Mother Nature.
I just want to thank you for the outstanding service helping me solve my issues with my antenna.I have it all hooked up and am very impressed with the signal I am receiving it's a 8.5 km reach through a forest of trees and I am getting excellent signal and it's reaching all areas of my house.I will definitely recommend surecall.ca to anyone needing a cell booster.Again thanks for the excellent service
I just want to thank you for the outstanding service helping me solve my issues with my antenna. I have it all hooked up and am very impressed with the signal I am receiving it's a 8.5 km reach and I am getting excellent signal and it's reaching all areas of my house. I will definitely recommend surecall.ca to anyone needing a cell booster. Again thanks for the excellent service.
I was getting bad connectivity for my cell in my home office. Measuring around 140db. We found a section on our roof that was around 100db.
We mounted the booster there, last Wednesday.
Today is Monday, so it's only been a few days, but initially my clarity was significantly better, but then our tenants seemed to have problems connecting, and getting a good signal where they hadn't had issues before. I had a better signal initially Wed-Friday but today (Monday) I've had two clients indicate the line wasn't clear and that I was breaking up.
Just installed a Fusion 4 booster. Easy to install basically plug and play. We did put up a aluminium mast(20ft) in order to clear neighbour's roof and a clear shot to cell tower 7.5 kilometers away. The result was going from 1 to 2 to 4and 5 bar throughout the cabin.
Customer Terrace, British Columbia
30 Jan 2021
SURE CALL FLARE.
HAD 1 BAR BEFORE INSTALLING.INSTALLED UNIT ON ROOF AND POINTED IT IN GENERAL CELL DIRECTION..IMMEDIATELY HAD 3 TO 5 BARS.91 to 110 . WE ARE VERY PLEASED WITH THIS PURCHASE.
Needed a quick and simple cell phone solution at the cabin. We had very limited signal previous to the install. We needed the 100’ cable to get to higher ground. We didn’t overthink the install, goal was speed. So we sought out the biggest, barest, tree on high ground. Pointed the antenna to what we hoped was an appropriate tower, used the mounting kit, connected the wires and Voila!!!! It works. 3 to 4 bars, 8mb/s downloads. Could not be happier. Install time under an hour.
SureCall Fusion Pro at the cottage- improved from 1-2 bars to 3-4 bars
It's been almost 2 months since I installed the SureCall Fusion Pro at our cottage near Mont-Tremblant, Québec. With a prominent hill between us and the cell towers at the top of Mont-Tremblant, cell service (Bell or Rogers) was always sketchy (LTE 1-2 bars usually). We usually got no service in the basement. I ended up doing some Google Earth analysis and calculations to determine that with the outside antenna near the top of the chimney, we could almost "clear" the summit of the hill between the two points. It worked! Now we have consistent 3-4 bars throughout the cottage. We went from a field strength averaging about -120 to a field strength that ranges from -85 to -105. We're very happy with the result, and, as it turns out, we got lucky with geography. Installation was relatively easy, especially the inside components. I'm respectful but not afraid of heights so even the outside antenna was not too difficult to install. Getting the right vertical and horizontal angles for the antenna on the optional angled pole was a bit tricky while at the top of the ladder. I used a trick of dropping a couple of #12 wood screws between the wall plate and the pole to prevent it from flopping down when loosening screws for adjustments.
Excellent Customer Service, Great Product, Wish I could move my House!
Let me first start by saying that we're in a unique spot in terms of any cell coverage. Living just north of Toronto in a valley surrounded by treed mountains, prior to SureCall we would be lucky to get 1 bar LTE and only phone service if the phone was placed in the second story window and on handsfree. So a tough challenge for any cell booster product.
After spending a lot of time researching Wilson Amplifiers or SureCall, we went with SureCall. Taylor was good at suggesting which system to recommend based on our unique environment. We purchased the Fusion Pro with extra cable, surge protector, and a mounting kit. The packaged arrived very quickly and first mounted the antenna to an extended ladder to check where the best reception direction was before mounting to the house. We mounted the interior antenna and immediately got 2 consistent bars LTE and sometimes 3 bars. On that test day, I was able to even take a Zoom call with my boss during the middle of the day, which would have been impossible.
Deciding on the right direction towards a more powerful cell tower over a mountain range, which oddly enough was the opposite direction from what SureCall had recommended, we installed the antenna on a 10ft mast and wall mounting brackets instead of the original bracket from SureCall. We fired up the booster again and found the unit and the interior antenna had limited range inside the house and the LTE was at best 2 bars. However, for the first time, we could make a cell call from the house (within a limited range to the interior antenna), while holding the phone and walking around! So some success!
After talking with SureCall, it was decided that we would exchange and upgrade to the Fushion5s, which were shipped and received within 3 days. I upgraded the unit and immediately got a stronger 2-3 bar LTE signal and more range within the house (1750 sqft). We shipped the Fushion Pro back and received a credit at the value of that unit.
After using it for about 6 weeks now, like all cell signals in the valley, early mornings and evenings are the best time to get faster cell speeds. My wife and I have even been able to watch Netflix at night with a few streaming issues if the kids are also checking their phones.
Overall excellent customer service. It's a good product, but in the end, being in a valley would make it hard for any cell booster to do an excellent job!
We have a cottage in a rural part of Nova Scotia, down a big hill from the nearest tower. At best we could get a 'strangled' signal by walking up the road, sometimes. We did not want to invest in internet because we only use the cottage a few months of the year, and besides we have an excellent cell plan with Telus, and lots of data. So we researched cell boosters, and bought a Flare 3.0. We bought from SureCall because they had an excellent return policy (60 days) and we were not sure if would work. We did a soft install first and were amazed at the signal inside the cottage, able to make and receive calls, and even facetime (although sometimes we had to turn off the video). So we went ahead and did the full install, and are very happy with the product. We have only two criticisms: 1. the full user guide was not supplied (but we downloaded that from the website), and 2. the cable between the antenna and the booster is quite stiff, so don't plan on having it fit neatly around corners, etc. But it works great, and we made the pole extension removable, so we can take down the antenna during the winter months when we are not there and the winds can be fierce. We are very happy with the purchase, as previously we could get texts but could not send or receive calls. And now we also use our phones as hotspots to our computers to provide internet service. Hurray!
Our seasonal campsite is in a “dead spot” for cell reception, so we searched options and contacted SireCall about the situation. We went ahead with their recommendation, and minutes after installation, we went from 1 bar of 3G (if that some days) up to 2 to 3 bars of LTE! An instant improvement after a very easy setup! Thanks for the great service SureCall!
Bought the Fusion4home to boost our signal at the cottage. I was getting 1-2 bars 3G and about -115db in certain strong spots. In weaker spots around the property and in the cottage we were getting no signal at all. Calls being dropped were common place. I installed the YAGI antenna on a tree outside where I got the strongest signal (-112 to -115db) and facing the cell tower (Open Signal helped me identify the location). Inside, the panel antenna was mounted on the wall in the laundry room on one end of the cottage (+/- 1,500 sq ft). I was worried the panel antenna being at one end of the cottage and in a room by itself would be a problem... it wasn't. After the install, I am getting 3-4 bars LTE in most of the cottage and 1-2 bars LTE everywhere including the deck outside! Signal ranging from -85db by the inside panel to -108 db in the weakest locations. I have a Bell TurboHub located in the main living area and I'm getting 12-15 MBps download speeds! Surecall completely changed the cellular and LTE experience and it is now as useful as it is in the city!
Up at our place in the Cariboo you have to sit on the top of your RV and wave your phone around and hope for 1 bar! Not anymore I have 3 to 4 solid bars now that I have my SureCallBooster. Taylor was fantastic and got me set up with the correct product for what I needed. He was very knowledgable and professional. Great company to work with they have a 60 day money back guarantee too if the system does not work for you. This is a win win all the way around.
Within 1 hour of purchase, even before the product shipped, the rep contacted me to provide the optimum directional degree for the antenna setup. The 60 day money back guarantee was enough for me, so this contact, above and beyond, gave us added confidence in the product. After an easy installation process and our first week of use, we couldn't be more pleased. No dropped calls and excellent customer service gets an enthusiastic 5 star review! Well done!
1.5 mbps prior and now 20 mbps. Good bye internet provider and all the hassels with rural internet. Just bumped up our cell data packages...broke even HOWEVER, can now use our cell phones for calls right in the kitchen👍👍👍. Going to cancel our landline and save $40 a month. Shout out to Tyler for his tech advice and confidence that it would work at our location.
I installed the Fusion at my cottage in Muskoka. The cell improvement was significant. When paired with a mobile hotspot, it was even better (3-4 bars). Only downside is that the indoor antenna isn’t very strong so you need to be within a relatively close area to the antenna. An improvement on that would make this a 5 star product.
I installed my antenna at our dock , approximately 8 ft high with 100 ft of coax. We were having dropped calls and could not call out at times . I moved the antenna over to my solar panels are and was able to install the antenna on a 24 ft mast supported by the frame of the solar panels. The service is better and we have 2 bars most of the time but sometimes it is 1 bar or 3 bars . We find the antenna in our cabin is mainly good for 1 room 16 x 24
Setup the yagi and booster at our remote boat access only Gulf Island. The nearest cell tower is 13kms away. We have gone from one/two bars on our cell phones to 5 full bars. Now our LTE internet modem is running at full upload and download speed with less than 22ms latency. This is better than my wired internet at home!!
I called in to ask about the Flare 3 promotion and spoke with Taylor for over an hour discussing my options. Very helpful and friendly. It's nice speaking with a real human on the phone. I believe based out of Canada as well.
I purchased a Flare 3.0 a few weeks back and couldn't be happier. I placed it 6 ft. from my turbo hub and pointed the outside antenna at the tower recommended to me by their rep, Taylor, and now have WiFi all over the cottage.
I reached out to a SureCall representative in hopes of finding a solution for my home office. I've recently begun working from home and my cell service is not strong enough to conduct business properly. The representative was very helpful and pointed me in the direction of the Fusion4Home 3.0. I went from 2 to 4 bars and have no problems making or taking calls.5 Stars!
The surecall flare works perfectly with my telus smart hub. recently working from home and needed a solution. The representative I spoke with helped me choose the right booster and everything worked out!
I bought the SureCall Flare 3.0 for my cottage so that we could use a Rogers Turbo Hub to work and allow my kids to stream videos. It's amazing the improvement we have seen. I can now have video calls without any problems from my cottage. Never thought I would see the day...