View Testimonials & Reviews for The Ride Xperience

Awesome customer service and great communication.

I rented a Specialized Tarmac for 3 days while in Florida. The bike was delivered to my hotel the day before I arrived and was waiting at the bell stand. They included pedals of my choosing, a Garmin mount, floor pump, water bottles and a helmet free of charge. Everything was top notch and the bike was fully tuned and ready to ride. They even had my send in my measurements and had the bike set up perfect. The return was super easy just attach the tag and leave it at the hotel bell stand. Highly recommend.

Rented bikes for delivery

We stay one week at Orange Lake Resort each year and love to ride bike around the large resort. Totally easy to rent, I talked to Alex and he clarified how to complete on line. Bikes were delivered that evening at the registration office and picked up Friday evening. Smooth bikes in great condition! Although there was only one step thru bike left that I let my sister have, I chose the regular specialized crossroad. Also asked for a medium size and not sure if I Stoll got the larger one as handlebars were quite wide and a bit of a reach for me, I'm 5'5". All in all, excellent service and bikes! Will rent again from them! Decent price too...

A+ Service

Fun biking in Orlando area

A week of awesome riding

Amazing bike rental service

Amazing bike rental service - I don’t think you can find a better one. Booked a road bike for 3 days Tues-Thursday and it was delivered on Monday evening to our Airbnb house fully set up to my measurements and ready to ride - no adjustments needed. The bike was Specialized Tarmac with Di2 shifters (nice surprise) and was in perfect condition. I did 3 medium-long rides with it and had no issues whatsoever. If you are looking to rent a proper road bike in Orlando look no further.

Perfection

No brainer!

Was in town visiting my mom in Winter Park. Florida and wanted to be able to go on my daily 15 mile rides around where she lives. I was in no position to pick up the bike or drop it back off but that was no issue since they deliver and pickup. Because they were not sure exactly what size bike I needed, they brought 2 for me to pick from. I was able to add on lights and a pouch for my phone. The rental included a helmet and there was a water bottle holder too. This company is a no brainer and so easy to deal with! I rented for 1 week.

Amazing ride

Road Bike Rental

Amazing ride

Road Bike Rental Great Experience

Rode around Orlando

Fantastic Xperience with The Ride Xperince!

My husband attended a conference in Orlando. We are both training for a Half Ironman in April and we were supposed to do a 4 hour bike ride on the weekend. That posed a problem since we flew there from Orange County. But Alex from The Ride Xperience came to our rescue! We were able to hire proper road bikes (Specialized) which they can deliver to your hotel the night before you want to ride. You send them measurements of your current bike set up and they set it up for you all before delivering the bikes. You also just tell them what shoes you have and they fit the correct pedals for you. Even Garmin mounts and helmets! We were not sure of routes though, so not only did Alex suggest where we should be riding, he also shared some Strava maps with us. We had a fantastic ride on quality bikes, a good workout abs great sight seeing. Totally recommend them, great service with Alex going the extra mile ❤️

Tour Latino Ride

Great Time

Stress free rental experience

Excellent experience across the boarder!

In town for the weekend to get in some warm weather riding. We thought about flying our bikes in which is much more reasonable given airline baggage fees for bikes but decided on renting due to our short stay to keep it simple. We TOTALLY made the right choice. Everything was seamless. Bikes were delivered to our hotel a bit early, were perfectly maintained, and functioned flawlessly for nearly 175 miles of cycling.

Would definitely rent from them again.

Great bike, great service!

Awesome experience

Bike rental for OCCC attendance

I rented a bike for a conference at OCCC. the center is already huge and my conference spills over into the adjacent hotels. Having a bike makes it possible for me to get from point A to point B in the 15 minutes between sessions! i stay across the parking lot at vista cay, and it's an easy bike ride. I found the ride Xperience to be on time, good at communication, great price, and the bike itself was in great shape w more accessories than i anticipated, all complimentary. highly satisfied, will rent from again for future conventions.

Winter Garden and Sugarloaf

Professional service for road bikers

Excellent road riding experience with rideXperience

road cycling central florida with the rideXperience

Great ride

Winter Garden

Solo ride instead of attending “Breakfast with the Princess”

I’ve previously rented bicycles in four different countries and a half dozen states. I’ve never a better rental experience. Alex was responsive, thorough and provided a well tuned, quality bike at a reasonable price. He even created a ride loop on Strava for me from my hotel . The rental included pedals, a helmet, front and rear lights, and a fully stocked saddlebag. Delivery and pickup of the bike was included for a small up charge. I would definitely use the Ride Xperience again.

Bike hire

Ridding in orlando

Consistency

Florida Ride

It was one of my best ride i ever had, Arrangements before the ride was great, I got my bike size and helmet available beverages was free included the ride provide full details of the ride and give you the choice of how many miles you want to drive. The atmosphere of the way we ride was perfect with nice views to the lakes. The was one stop which you can rest, refill water, restroom in a nice bike shop. Special Thanks to Mr. Alex who always do his best to make the ride special.

Triple A in all aspects, highly recommended!!

Got in touch with Alex and asked him to take my Wife and I for a day of Riding in Orlando. We met at 7.30 am at the agreed location and did almost 70k from Winter Garden to Claremont passing through some fantastic places. Alex is a great guy, calm and collected, a great riding partner. The bikes were very good bicycles and worked flawlessly the whole day. We stopped for coffee at Epic Cycles and bought a few items there. Overall a great experience if you are not into the Parks option too much like us.

Wow Xperience

My wife and I were in the Orlando area for a golf vacation and we wanted to take in a day of cycling. After a little research on Google, I emailed The Ride Xperience and immediately got into a dialogue with Alex. I outlined what I was looking for and he sent two options for me to review on RideWithGPS. This was a great way to review the routes and make a decision.We decided to go with a 70km road bike route that started in Winter Garden and used a number of dedicated paved bike trails out to Lakes Minneola and Minihaha. The route was mainly flat with amazing scenery and there was very little on road riding and those roads were quiet with regards to traffic. We stopped at EPIC cycles in Clermont for “wow” coffees, very good peanut butter cookies and free water bottle refills.I cannot say enough about The Ride Xperience. The bikes provided were fantastic (so much so my wife wants to buy the Specialized Ruby she used). Alex provided water and water bottles, supplements, a range of snacks to choose from and towels for drying off after the ride. He was our guide and went out of his way to make sure the pace was right and he took photos and videos along the way which are great keepsakes.If you are in the Orlando / Winter Garden area I can highly recommend a ride out with The Ride Xperience. If we go back to the area another ride with Alex will be one of the first things we organize.

great experience

I've never rented a carbon bike before, but i was in Orlando for a conference, and tried it. The experience was much better than I had expected. Alex timely delivered the bike, an excellent Tarmac Specialized in my size, also I found routes on their website that were very helpful. I was able to rent a bike pump and helmet also. Very friendly and very helpful service. I highly recommend trying the Ride Xperience! Definitely going to try it next time I'm in Florida.

Great bike, nice routes, superb service!

visiting Orlando on for business, I reached out to the Ride Xperience for some local riding advice. Alex provided some great route suggestions.I ended up renting a bike (Specialized Tarmac with Ultegra DI2) which was delivered to the hotel reception. Routes were loaded on the Garmin. Look Keo pedals were installed.The ride (55+ miles from Winter Garden) was excellent and surpassed my expectations. The bike was picked up again from the hotel reception late evening.Alex's route advice has been spot on, the bike was excellent and delivered with all that's needed. All with great service.Not the cheapest option out there, but if you have limited time and want to do a solid ride on a great bike, I can highly recommend the Ride Xperience.

The Pro Lifestyle

Landed in Orlando from Michigan, a welcome break from the arctic. Alex’s team dropped the Specialized Tarmac off at our hotel and I got a fantastic week of morning training rides in before breakfast then hitting the parks. A well prepared bike. All the equipment needed for a week of riding and maintainence. Wonderful, hassle free customer service. Brilliant!Your early season training doesn’t have to stop during a family vacation!I’ll be calling Ride Xperience again when we visit Orlando. Thanks Alex

Just what we needed + great customer service!

While in Orlando for Spring Break with our teenage daughter who runs track, her 4-8 mile long training runs had to happen which posed a bit of difficulty as we flew in from Michigan and had a smaller rental car (no way to transport a bike!). No worries: The Ride Xperience dropped off the perfect bike for me (mom) to use so she would not go out on these long runs alone. Also, due to some unique circumstances, we finished our vacation at a DIFFERENT location — no worries again, as they picked up the bike from location #2. We will use them again. Highly recommended!!

Customer service above and beyond

First rate in all respects

I would like to add my voice to the chorus of 5 star reviews for The Ride Xperience. I was in town for a business retreat and had some free time. I contacted Alex at The Ride Xperience about renting a bike and he took care of the rest. His communication was first rate. The bike was delivered to the hotel ahead of time and picked up after I finished. Alex rents high end bikes such as Pinarello Gans and Specialize Tarmacs and they are in great condition. He will also provide pedals and helmets and even thoughtfully includes power bars and water bottles. He fits the bikes based on the measurements you send him. Unbelievably easy experience. My group rode the South Lake and Lake Minneola Scenic Trail and the West Orange Trail. Great riding with no cars, only 15 miles from Orlando. I couldn't have been happier with the whole experience.

Super bike, super easy

Booked a specialized tarmac for a day, and the bike was perfectly set up for me (I'd sent through my measurements ahead of time). The bike itself was great (way better than my usual ride!), and in perfect condition.Better than the bike itself though was the service - the bike was dropped off and then collected from hotel, all extremely easy. They were very responsive by email, I wouldn't hesitate to use them again should I return to Orlando, and would recommend them to anyone looking for a great bike for a day's ride around Orlando. As for routes, their 52 mile route was pretty good - the West Orange Trail was the highlight. (And a break from all those traffic lights!)

Brilliant and well organised!

Can’t rate this enough. I booked my bike online before leaving the UK and the whole transaction was easy. They were extremely helpful, they took my body measurements and when they delivered the bike to the hotel it was already set up with no adjustments needed. They even collected it once the booking was finished. The bike was in excellent condition and I wouldn’t hesitate to use them again. I highly recommend them.

Great bike and superb service. The routes between Lakeland, Venice and Sebring are amazing.

Superb Service and Experience

Alex runs the best premier bike tour and rental company in America.

I travel quite a bit for work and pleasure and I’m also avid cyclist - average 10,000 miles a year. To maintain that mileage I rent many road bikes and interact with many bike rental outfits and shops. The Ride Xperience is by far the best. I’ve used them twice - once went on a guided tour and this time just a bike rental. Alex is an avid cyclist so he can ride with all levels. His bikes are truly premier level rental bikes and he takes great care of them. When it’s delivered to your hotel there’s a checklist attached confirm everything is perfect working order. The bike is clean, drive train is shinny and lubed, seat is set to your desire height, pedals you specified are mounted, Garmin mount, helmet supplied if you want, new water bottle for you to keep and even a cliff bar. He will drop off to the front desk and pickup from them. Very easy. Oh, and he’ll great a downloadable route, too. The booking process is easy and you get a reminder email, notice when bike is dropped off and picked up. Hoping he’ll expand to other cities so I can use The Ride Xperience more often.

Everything about this operation is 5 stars

This is our second time renting from Ride Xperience. It turned out perfectly. Great bikes, super clean, delivered to hotel night before, protein bars, water bottles, pump, lights, chargers, Garmin mount, Look Kev pedals etc. I think the lights were new this time, and we loved the added feeling of safety. This was so much easier than lugging our own bikes and putting them together, or maybe we're just getting older. But either way, it's awesome to have the option, especially when Alex's outfit is so professional. Looking forward to come out again next year!

Exceptional solo guided ride

Alex was very professional. Asked for my bike fit specs so he could fit my bike perfectly. Great gear, Specialized bike with DI2 shifters. Fantastic tour from Winter Garden through cycling paths and safe roads along the West Orange trail. Very prompt pick up and convenient drop off at my hotel. Video of my ride was an added bonus! Alex is very personable and comfortable to ride with. He even asked me what I would prefer for my riding pace. Lots of cues were given to be aware of sharp corners, stops, etc.I would definitely recommend his services and tours to anyone!

Great ride and company!!

Excellent customer service, bike very well maintained

I was attending a conference at the Orange County Convention center, and staying at a hotel 4 miles away. I knew I didn't want to deal with uber/taxi lines at the OCCC, so I called my hotel concierge to ask about a bike rental, and they recommended the ride experience. From the beginning, they were extremely responsive, and the rental went very smoothly. The bike was clearly very well maintained, and the provided helmet was clean.

"Excellent Service and mint bike!!"

Rented a Pinarello Full Carbon bike from Alex for just over a week.Communication prior to the bike being dropped off was excellent always responded quickly to my email questions within a day.Very detailed measurements were provided which was undertaken via a very simple pro forma which Alex emailed which ensured the bike was made to measure when it was delivered.Bike looked as new, no marks at all, chain appeared as new and overall as if the bike had never been ridden.Alex dropped off also full size foot pump, bike came with seat bag which contained everything you might need if you had a puncture etc. including mini Co2 cylinders, and not forgetting a complementary gel!!!Bike was dropped off the evening before my rental began and then due to a change in plans Alex was extremely flexible and collected the bike to suit my timetable.Alex always answered my emails virtually same day providing sound advice and suggested strava routes for rides whilst I was in the Orlando area. Certainly was not the cheapest BUT firm believer you always pay for quality which was most definitely the case here.Having rented a number of times in Europe this was by far the most professional service delivery and finest overall quality of bike provided.Without doubt when back in the Orlando area will look to hire from Alex again.Keep up the fantastic service!!!

Beautiful ride!

Great Company, Excellent Service, Competitive Rates

I was told about The Ride Xperience through a fried and emailed Alex as soon as I arrived in Orlando from the UK. Alex couldn't have been more helpful, such an easy process and completely hassle free. He delivered the bike (plus equipment) at a time convenient for me as well as collected when was suitable.Alex was even able to provide routes depending on what sort of ride you're after and gave lots of really useful advice.I will definitely be using The Ride Xperience again and will recommend to anyone visiting.Thanks again Alex, keep up the great work.

Great bike, better service!

I had to go to Orlando for a meeting, and wanted to be able to ride during my down time. Somehow I happened upon The Ride Experience and they exceeded all my expectations. The communication prior to my arrival in Orlando was excellent; in the days before my arrival they contacted me to ask how far/where I wanted to ride and loaded courses on the Garmin. The bike was delivered the evening prior to my arrival, and since I arrived prior to hotel check-in I was able to pick up the bike, change, and go for a ride. The bike was in like-new condition, and perfectly tuned. They thought of everything - helmet, seat pack with flat supplies, even a water bottle and goo. The fit was perfect, well, if not perfect it was just like my bike at home. I was able to get in two good rides, and will definitely use their service again! Thanks for a great experience!

Great Bike & Service

Great ride and time had by all!

Top of the line bikes. Top service.

We rented 2 high end carbon bikes for two days. Bikes were delivered to hotel night of arrival, so we could be ready to roll in the AM. Alex also dropped off a nice pump, pocket snacks, helmet, Look Keo pedals, tools, CO2 cartridges and water bottles. Bikes were so clean and fabulous condition they looked brand new! Alex was also reachable by phone and text for quick questions. SO easy. We just had to bring our riding kits and cycling shoes. All I can say is that we can't wait to return and rent from this place again. The service was flawless. We've rented all across the country, and this place is a class act. Kudos to Alex.

Outstanding and easy rental

Rented a nice road bike from these guys for two days. Perfect operating condition and comes to your hotel set up with your cleat and measurement preferences. All you need is shoes! Really easy as pie. Did recommended route 2 from bonnet creek area. Area around Disney really not bad given wide and high quality roads. Area to the west was fine but be aware that you will see a fair bit of dump truck traffic passing you. Not a bad diversion for Orlando. Thanks guys!

Perfect for road bike hire

Excellent Bike Ride with Alex in Orlando

Great experience

The bike that I rented was brand newDelivered to my hotel, when I picked it up from the Bellman on Sunday at 6:30 I realized the bike was the incorrect size which was my fault as I inadvertently put the incorrect measurements on the order, I call the cell phone provided for Alex, he said No Problem and he deliver the correct bike an hour later.I started my day today at 5:30 am and rode 81 miles, the bike was great, Thanks you Steve McCaffrey

Quick spin before flying home

I was in Florida on business for a few days and had some spare time at the end of my trip. Due to my changing schedule I had to book late but Alex was really accommodating. Alex can provide everything you need but better if you bring bib shorts, jersey, and shoes with cleats. You can do a bike fit in advance if you send Alex your set up from your home bike. I chose a Specialized Tarmac that was like brand new. I would highly recommend and will be back next year!

Rental Xperience

Excellent Xperience! Delivery and pick up were timely and trouble free. Bike was perfect. Alex brought different pedal types (just to be sure the ones installed were compatible with my shoes) and included a multi-tool in the flat kit (for making saddle height and any other necessary adjustments). If you are not accustomed to or comfortable riding in heavy traffic, the recommended routes are perfect. If you ride any roads, expect a lot of traffic anywhere around Orlando. You'll want front and rear lights, day and night. Alex can provide them.Overall: excellent service; excellent bikes; best rates; friendly, helpful, and accommodating owner.

Great customer service

Hired bike to get a ride in while family hol at universal

Great Road Ride with Alex

In Orlando for a comference and did a 45 mile bike ride with Alex. The bikes were top notch (best rental bikes I've ever had) and scheduling was very easy. Alex picked us up at our hotel. He brought water and snacks for the ride, and shared the history of Winter Garden while guiding our ride. An outstanding experience, and will definitely do again! Make sure to bring appropriate biking gear (shoes and pants) to make your ride more enjoyable.

Great service and bike!

Bike rental

Exactly what I want it

Professional, Cordial experience on top notch bikes

A Terrific Time Here -- Highly Recommended

I live and ride in Silicon Valley, but I was in town for several days on business. Instead of flying home on the early morning non-stop to SFO, I decided to stick around and either go for a ride or play golf in Orlando. I'm glad I choose a ride. (Which, all in, was a bit cheaper than a round at Grande Cypress and lots more fun!)I was lucky enough to catch a slow day and so I got a custom tour. Alex was waiting for my at my hotel promptly at 8 AM and my Strava says we started our ride at Winter Garden at 8:47. We then did a nice 45 out and back with loops around Lakes Minneola and Minnehaha including a delightful stop at a combination bike shop/coffee bar. I was back and easily able to grab a shower before a pre-arranged late checkout at 2 PM.I've been back about a week and telling my friends and colleagues about the delightful ride I had in Orlando. I almost forget that we got unexpectedly drenched in a couple short downpours. But, that just added to the experience!I can't imagine a better introduction to the Orlando area on a bike. There were no real hills to speak of, but I get plenty of those at home. Next time, I think I'll try to stay a few days and do the couple hundred mile ride across Florida.

Excellent Xperience

What a Great Experience....Really Friendly service and highly knowledgeable...We were picked up for our Tour on time by Alex, who was very Professional and a Great Host. Ride Xperience couldn't do more to accommodate us, from choice of bicycles, pedals and safety helmets, right thru to the ride and route...with plenty of rest stops which included some of Orlando's outstanding country side....I'd highly recommend riding with these Guys....Thanks for an Excellent Xperience.

Can't speak highly enough of these guys

5* service

Marvellous!!

If you want to enjoy a nice bike ride near Orlando, this is the one! Alex offers the full package including a superb specialized bike! After picking me up at the hotel Alex engaged in guiding me personally to a ride from Winter Garden. A ride through the nature to the lake where we had a refreshment at the bike energy lab! You discover the region on a beautiful and sportive way! I certainly come back here!

Platinum Xperience

Alex, our guide and owner of The Ride Xperience, treated us to a morning like no other on our vacation in Orlando. After meeting us in Winter Park, we enjoyed a 32 mile ride to witness beautiful scenery including a trip around a serene lake. We made a pit stop halfway at a great bike shop and coffee/juice bar. Alex was delightful companionship - my husband and I feel like we have made a new friend!Alex's motto should be “treat others the way they don’t even know they want to be treated”. To boil it down…anticipate, anticipate, anticipate. The Ride Xperience didn't just meet our expectations, Alex EXCEED them.