Top notch customer service. Owner called me minutes after asking a question online and went above and beyond just answering my initial question. Really cool guy too! This is the place you want to get your testing supplies from without a doubt.
Every review you've read is right, the owner answers all the time. (1130PM CST on a Sunday night no less) Answering all questions, giving advice, experience and showing genuine care for his customers. Great customer service is how you build repeat customers, and I can say, I'd be back.
I haven't placed my order yet but rest assured I will be. What I'm here to testify to is the outstanding customer service!
I had a couple of questions with respect to testing reagents related to stimulants. I also had a question or two about acompetitions platform .Specifically the Nik u testing option. I was generally amazed by the amount of knowledge and time taken to teach me. I emailed my questions Saturday afternoon and received a phone call in about 45 minutes with a incredibly enthusiastic knowledgeable kind and generous with his time representative. Can't say it enough the customer service is first class and has won me over as a customer I will be placing an order this week.
Thanks again TN
there customer service are very nice and friendly, he helped me with the shipping issue since i clicked normal shipping but i can't wait that long, and he just help right away! very nice customer service and highly recommend some parents found out drugs from their kids backpack and would like to test out what kind of drugs their kids are using!
Great therr was a little glitch in the website but they contacted me right away and straightened it out
the customer service here is outstanding. i messaged them and it was late as hell and they still responded promptly and offered me top notch service. always easy to talk to too, not like an automated robot like when you chat with Apple or Geico.
I called at 9 PM regarding some questions about multiple testing kits and what was suggested. I got a call back within minutes and they were very helpful on directing me towards what fits my specific situation. Great customer service.
Just called to get a bit of clarification on one of the tests and they picked up right away and answered my question. Was telling Martel the owner a story he thought would be cool to share. Bought the Fent strips along with the Regent test to test my Oxycodones. Been struggling with an oxy addiction for 6-7 years now. The second time I had to use the fent strips for product I got from a new source, it showed up as positive. What TN Scientific is doing is life and death. I’ve weaned down from 15 30’s a day to 2.5. Had I taken one of those fents, I don’t know where i would be today. I ran into one when my tolerance was crazy and I had to go to the hospital. At 2.5 30s a day, I’m sure i wouldn’t be here for my 2 kids today. Thank You Martel and TN Scientific, from my wife and 2 kids. You’re saving lives man
I have been searching high and low for answers about regeant tests and I was so lucky to stumble across this website. The person I chatted with answered so many of my questions and was incredibly helpful. I’m genuinely touched that there is access to kind professionals like this that are willing to help out.
You guys are really on the ball. I left a contact message with y'all and you actually phoned me back immediately. My question was basically that I was looking to decipher a specific substance included in either your Marquis test and how I would do so. How would I know a specific one if say, there were 5 in my substance of question? You walked me through which product I would need and how I'd distinguish which happened to be an entirely different product altogether. Money saved. Thank you.
WOW.... I am blown away the level of care and swift attention shown by the staff. They went above and beyond, leaving out at 11:30 PM (literally only seconds after payment) to ship my order out to ensure that it arrived when I needed it.They took the time to email back-and-forth several times to answer my many questions to make sure that I got exactly what I needed. I will definitely be ordering again for all of my harm reduction needs and will tell anyone who listens to do the same. These people REALLY CARE and it shows in how they converse with their customers and do business. Thank you so much for making a scary and confusing process totally painless and even enjoyable. It is incredibly refreshing to know that you’re doing business with actual human beings with hearts. You don’t hardly ever see that anymore. I cannot thank you enough! Keep on doing what you’re doing!
Martel is amazing, I was having issues with one of my reagents that didn't seem to have a reaction with anything, I sent a contact request in expecting it to be the typical day or 2 response time, I got an email back within 5 minutes, so fast I didn't even check it right away because I thought it was just a confirmation that someone would reach out to me at some point. We spent some time sending pictures of back and forth, determined I did some sort of contamination. I didn't even need to resubmit my information, just got asked if I'd like a new one sent out and had a tracking number just a few hours later. I CAN NOT RECOMEND THESE GUYS ENOUGH!!!
I had so many questions when i was trying to chose what exactly to buy and had no idea how any of this worked but MArtel and Tristin were so patient with me, and helpful. And talking to them via the chat was like talking to actual human beings instead of a robot. When ever I have a live chat its like talking to machine but not this time.. thanks so much!!
This was my first time buying a drug test kit or using one.. I watched the well made video but still had a couple questions so I started up a chat. The person I was talking to was so nice and patient with me.(we had a good laugh when I asked him what the container of oats were and if I needed to use them in the test) We must have chatted for 20 minutes and I could tell he really took drug testing and his job seriously. He then told me was Martel the CEO of the company and maker of the video. I thought that was awesome that the CEO would help me out with the test, examine the picture I sent him to give me his opinion. He also give me plenty of tips. We even talked quite a while after that about various topics, Martel just chatting away and responding to me, no rush or worry.
As for the kit it's actually very simple to use once it's explained to you and gives good results. I found out my product was cut with amphetamines which I could definitely confirm after trying it out.
I would recommend ordering from this site because the products work and the customer service is outstanding. When I need another kit I will definitely come here to order.
Thankfully shipping was perfectly discrete and was delivered very quickly. Kudos for safe/responsible transportation of glass bottles! Tried the Ehrlich and Hofmann reagents today, positive LSD within 15 seconds for Hofmann, ~5 mins Ehrlich. The Ehrlich for psilocybin seemed pinker than i was anticipating (at least compared to the LSD), but everything else seems to check out... I'm very new to this, but everything inside the box was explained in detail, very easy to read, very painless process. The wells you can add were perfect for this.
My 19 year old nephew passed away recently from an overdose of Fentanyl. He thought he was doing cocaine and it was cut with this deadly drug. It is really hard to find test kits that includes a Fentanyl test nowadays. This is a huge crisis in the town of Rocklin, CA where I live. It's so scary.
I am grateful that your company is selling strips that are affordable to the community. I wish they could be donated to the community to get the word out that these exist. Not everyone is aware that they are.
Safety is the utmost importance.. So glad I made this purchase.. Come to find out it wasn't really what I thought it was all thanks to this kit!!! I highly recommend this is a must have
I want to thank the staff at Tnscientific for providing excellent post sale support. I purchased the LSD test kit with the Ehrlich and Hofmann reagents and I got inconclusive results with the Hoffman reagent. Martel worked with me on A Saturday and conducted his own test and we exchanged photos back and forth to help me with my sample. As it turned out I didn’t have a authentic LSD an I feel like I avoided a potentially bad experience by testing my product with the kit from Tnscientific. Once again , thank you very much.
I didn't actually end up purchasing anything but I am giving 5 stars for their customer support. I had to cancel an order and long story short, we ran into a few problems but Martel was extremely helpful and did everything he could to help. They seriously care about their customers.
Very happy! First thank you for sending another one even though I put in the wrong address. I hope the post office has sent back your original order. Second I tested the actual test with several items listed to see if the reactions were genuine and all of them were. Always happy to make sure items used are what they are. thank you!
One of the best customer experiences I’ve ever had! I put in my order at 10pm and they messaged me right away to ensure my order was correct as I had entered it incorrectly. I wasn’t sure if I had ordered all the right tests I needed and after telling them what I was looking to test for they were able to change my order and get me what I actually needed. Way more than Id ever expect, especially from a simple online order. You can definitely tell they care about their customers and more importantly people’s safety.
Hi everyone! I used drugs recreationally in my teens, and now that i’m an adult, and making smarter choices, i’m so pro testing drugs! if you’re questioning if it’s worth it to spend the money, it is. this company cares about the well being of people. they don’t just want your money, they want you to be safe when you are making decisions. i had accidentally put a typo in when purchasing my order. Noticed after it shipped, but they sent me another one free of charge. if you have any questions on what kit is right for you, they will get back to you so fast. i got a response back within an hour! do you and your loved ones a favor and spend the ~$30! I love this company and their customer service. these days big corps are so fishy and it’s a breath of fresh air to buy from a company who is actually there for your best interest! stay safe everyone!
Hi everyone! I was so excited to buy from this brand. I’ve heard of them when researching drug safety, and after years of use i’m finally being smart and buying one. I’m mad I haven’t bought one before. The customer service is great. Two days after I placed my order I realized I sent it to the wrong address. I notified the company and they got back to me in minutes saying they’d ship a new one to me. I love buying from companies when they treat me like a person and not a guest. I would recommend this brand and their products to anyone! Now that I am older and have a kid I realize how important it is to test your substances before taking them!
So I found this site by chance. I'm really glad I did. I ended up getting a testing kit I've needed for a long time. The man I talked to was really helpful and they have a little demonstrated video on their site. I think that the personal attention I was given was top notch , and I felt like he really cared about the role he plays in the community this product is for.. no matter what type of consumer you are , just know this product will help you stay safe as well as keep others safe.. thanks for all your help...
Great product and even better customer service! I ordered a nasal inhaler (Pink Eucalyptus) that included a Sage stick.
I received my order very quickly and the inhaler scent was amazingly unique. However, I didn't receive the Sage stick with my order. Needless to say I was a bit bummed. But I'm a "go-with-the-flow" kinda girl so it really wasn't a big deal. I still LOVED the inhaler. So I thought I would just shoot a quick email regarding the Sage stick and I got a response within a few hours saying they would ship out a stick in the mail and for my troubles they would throw in an extra stick! Sure enough, they were shipped out the next day and again, I received them SO fast! I'm looking forward to trying out the Blue Raspberry Peppermint. That's going to be my next purchase! Thank you, Tristin for your help. I can't wait to place my next order!
Well done and very easy to use would recommend for anyone!
Works well better than expected for the price it’s a must buy! Have done 4 or 5 tests with different substances and all come back with clean and pure readings as well it’s very easy to read the reactions better with the sheet next to it and a stopwatch so you can calculate your exact cut.
Great company! I called and the CEO answered. He made my buying experience easy.
Wow! What a great customer service experience. I ordered one of their products and had a little trouble reading the results so I emailed TN Scientific expecting to get some vague, automatic response a few days later. I was pleasantly surprised when an employee got back to me right away. I sent 3 emails that day and got three responses that day. The employee (Tristin) was very patient with me and extremely informative. I can't say enough good things about my experience with TN Scientific. They definitely have a customer for life now. Thanks guys!
I like it when good things are made by good people.
After being first being introduced to and wholly impressed by BUMP inhalers on impulse - the Eucalyptus/Peppermint/Frankincense combination was far too alluring to keep me from picking it up. It was only after that initial purchase and the shipping emails that I exchanged with TN Scientific that I have subsequently been equally impressed with the professionalism, courtesy, and creative minds behind the inhalers.
To be honest, essential oils seemed far too hippie dippy for me initially but my wife was quick to point out I am wrong and she is right, so I put on my big boy sustainable linen pants and gave it a whirl. Now, as I am embracing all that is excellent in the aptly named "Euphoric Sensations" line of BUMP inhalers, I sometimes have to shake my head and wonder who it was that thought up the combinations of Green Tea, Cherry Blossom and Lavender Vanilla or the "stimulating" combo of blue raspberry and peppermint. But let's face the facts: I love it. Blue Raspberry? My kids keep laughing at me because I look like Smeagol as I clutch my PRECIOUS tightly before each trip to the lake.
Dad isn't sharing. I'd say I was sorry but that would be disingenuous.
All in all, each new scent I've tried has either been an instant hit with me or with my wife and the scent is neither overwhelming nor too mild to be noticeable. I'm more than a little pleased with this accidental introduction and can say that it is one of the best additions to my go bag, car, and camping gear in years. Way to go TN Scientific and thanks for going the extra mile - Sarge.
Customer service was super fast and quick! I’ve ordered many things online and this has to be one of the best customer services I have received. They are extremely nice and very engaging. I have not received my package yet but they deserve a 5 star rating either way just for their customer service!
Wow! Awesome customer service. Called for clarification on some of the similarities in colors shown on this kit and the employees were helpful, kind, clear, and super honest! They even called me back to make sure that I had all of the information possible that they could think of. Awesome product and website! Thanks for keeping people safe.
Product works just as stated and the staff are tremendous. I accidentally asked for the wrong product and I was told to keep the test I received as well as sent the test I needed! Thanks again for the service!
Works great!!! Love this product and it’s not even that expensive in witch I love because a lot of kids taking drugs don’t have all that much money. Highly recommend for your safety!!
Arrived earlier than expected. Great packaging.Tested my substance and got my answer quick and easy with no hassle at all!Totally worth every penny. It really helps give peace of mind, and gives a quick and accurate test.Thanks a bunch!