I recently traveled to St Croix for a vacation not thinking I’d need a rental car! WRONG! All agencies at the airport had long lines and mostly sold out. So we took a taxi to our hotel where we found a brochure for Twin City Car Rental. Twin City was out of cars also, however they worked to find an available car for me the following day and delivered it to my hotel. The representative was very professional and communicated with me the entire day to update me on the rental availability. The reservation was completely online, nothing left to do once the car was delivered but to drive away to see the island! Great company, very friendly and professional! Actually felt like I was dealing with an old friend! Wish they had more locations throughout the Caribbean! Will definitely use them again!
Just amazing! After a national rental company completely screwed up our reservation a couple days before we were set to arrive, my friend on island recommended Twin City. They were able to get us what we needed in a very short time at a comparable price. The customer service couldn’t have been better throughout the entire process. We unfortunately blew a tire, when I contacted them they completely set up getting the tire replaced and we were back on the road in no time. I go to St. Croix at least once a year and will only use Twin City for my car, and so should you.
Not only are they amazing to work with, it’s great to support a local company.
Thanks again Twin City!!
Everything about this company was a great experience, they were able to accommodate use in short notice and dropped the car off at our resort! Staffing is friendly and very professional. The best part was we could leave the car at the airport and they just take it from there. Will definitely only be using them when we vacation here
This was an incredible experience. They are so nice and offer a military discount. They go out of their way to make things easy and simple. They will even leave the car for you at the airport for easy pickup. Shaniqua is an absolute ALL STAR! She actually cares and will take care of everything, just call and ask.
Twin City has great vehicles, but the biggest difference they make is by an amazing customer service. Shaniqua addressed all of our needs, delivered and picked up a car where we needed it, give us recommendations about the island and took care of all formalities. They treat you with an island charm, not like another transaction treatment you might get at a big international rental agency. Thank you so much, looking forward to doing business with you again!
This was the only place that would let us rent under 25. They went above and beyond to accommodate us. They even brought it to the hotel. Best service and cars on the island. We went to every other car rental first. Dont make our mistake, go to twin city first.
Stop searching!! Rent from Twin City!!! My wife and I rented a Jeep from Twin City, the car was the cleanest rental I've ever received!! The Jeep was ready and waiting at the airport on our arrival and Sheniqua was super friendly and helpful with the whole "contact free" process. I will be renting from Twin City again for my next visit to St. Croix!!
They were so great to work with. Very easy process. We got delayed a day when leaving and they had no problem providing the car for another day. Shaniqua went out of her way to make sure we were taken care of. Absolutely would recommend.
honest and very detailed oriented. They made this process very easy for us . They were honest about all the charges and were up front with us from the start , no hidden fees . The agent Sheniqua guided me through the entire process with ease . Thank you so much the car was reliable , clean and we enjoyed visiting the island of st croix. We will definitely be back and we’ll use these guys again . Don’t look no further for a rental car place , this is the one for you , best on the island and I did check out a few others, these guys are the best .
Twin City was Amazing! The car was super clean and at the airport waiting for us when our plane arrived at 11pm. The whole process was easy an pain free. We got stuck in St Croix an extra day and with one phone call we were able to keep our rental an extra 24hrs. Everything was done online and over email. Definitely recommend!
The best car rental and customer service I’ve personally ever experienced. Flying in from the states. They took care of everything online and when we got there we just jumped into the car and enjoyed our trip. When we left the airlines were giving us problems and the agent Shaniqua at twin city came and helped out with us getting onto our flight. If I ever come back I will only rent from this location. 5 stars for sure they deserve it!
My family and I had a great experience renting a car from Twin City. I don't remember exactly what the cost comparison was to other companies, but the reviews are what sold me and they were not wrong. I read horror stories of other companies over-booking and leaving people without a rental. The customer service was extra friendly, the pick-up and drop-off was easy, and best of all the car was great and got us all around St. Croix.
I found twin city after a terrible experience with the local Budget car rental. They tried to charge me $150 more because of “glitch in their system.” Twin City was exceptional to work with, friendly, made the process super easy. Best overall car rental experience we’ve had and we’ve rented cars all over the world.
Absolutely the easiest process we’ve had renting a car on the island. It was waiting for us when we got there just ready to drive off. Upon departure, we handed off the key and then off we went. We come to ST. Croix often, and will definitely ONLY use Twin City. Thank you!
Came to visit St. Croix for several days and loved having a Jeep from Twin City! It was the best to drive through the rainforest, go to the beaches, and explore the island. Twin City was amazing and so easy to rent from. Pickup from the seaplane was on time with them waiting for us when we arrived. Everything went perfectly from start to finish and I’ll definitely be coming back and use them again!
By far the best car rental experience I’ve had! My rental car from Twin City was perfect- clean, new, and perfect for the roads. Staff was friendly and efficient- they met me at the airport and had my reservation and vehicle pulled up. Returning the car was also a breeze, and they even offered me a ride back to my Airbnb after I returned the vehicle. I will certainly rent from Twin City again- highly recommended.
What can I say?! Twin City car rental went above and beyond for me this rental. I had guests in from out of town who didn’t fly out until after my 12 noon rental drop off, and twin city car rental made sure I didn’t pay any extra fees for the extra time I needed to do my drop offs. You can’t find many places that are not worried about money all time. I don’t take the time ever to write reviews, but this time it was necessary.
Wow!!!! What an experience! From the meet at the airport...to the drop off. Is it a shame to
Say that renting with Twin City Car Rental was one of my most memorable experiences while on island? The Rasta man and his team exemplified great customer service and was extremely resourceful with tips and places to go while on island. For all your car rental needs....need I say more....twin city car rental for sure!!! Great job guys!
Sheniqua was wonderful. She arranged everything to meet us at baggage claim to pick up the car and we were quickly on our way. Their prices are better than the normal car companies and our van was in good shape. I would recommend them if you are headed to STX. Good company.
I used Twin City Car Rental a few months back while visiting some family and friends. The customer service was impeccable. The car was delivered on time and all throughout the trip the manager, Sheniqua Robinson, made sure that I undeniably satisfied with my car. Her customer service was unmatched. She even went as far as picking me up from the airport so that I would not have to take a taxi to the rental car place. Good customer service is hard to come by so when you’re in town, I highly recommend contacting Twin City Car Rental.
I am so glad that I chose this rental company. Reserving my vehicle was super easy and I received excellent customer service. Vehicle was clean and smelling good and I certainly felt like I made the right decision with this selection from the beginning. There was no hassle with pick up or drop off and they even gave me a call to find out how I was enjoying my rental. To me, that’s five stars across the board and will most definitely be renting from this company again. Thank you for a wonderful experience and more success.
We had an amazing experience renting from Twin City Car Rental. They met us at the airport right on time, the vehicle was well maintained and affordably priced. Check-in was all processed electronically from the vehicle and we were on our way within minutes of landing. Drop off was simple and we made it to our flight with plenty of time to spare. They were great at communicating and coordinating with us before and during our rental. I would definitely rent from them again.
This is by far the best rental car experience I’ve ever had. The personalization, professionalism and swiftness made my experience as great as it was.upon arriving at the airport my vehicle was already in the lot, it was clean and smelled good. Returning was hassle free also. The best prices on island and great customer service. 100% Satisfied
Twin City car rental made renting a car on St Croix so easy. They met us at the airport with our car and then met us there again at the time of our flight which made the process seamless. They were so nice and responsive. We will definitely use this company to rent a car again.
The customer service is excellent! I’m extremely pleased that this is a local business and I am able to do reservations online. The service is great and efficient and I will definitely be a returning customer!
Customer service was 100% satisfied. The experience from top the bottom was smooth and stress free. The vehicle was clean, smelled good and drove smoothly. Extending for another day was super easy. Best prices on island.
My car was down for a few weeks and I desperately needed a vehicle to get around n the time being. I contacted Twin City Car Rental and they were able to accommodate me. I was very satisfied with the service I received, not to mention I was able to extend my time with them seamlessly.
This rental car company is amazing! I'm used to quick "in and out" service while in NYC and was pleasantly surprised when I received similar efficiency at Twin City Car Rentals! I highly recommend them for all your rental needs not to mention they were very helpful with information about things to do on the island.
I came to visit my fiance who's currently in the refinery and was a bit nervous about renting a vehicle and driving on island. The friendly staff at Twin City Car Rental made me feel very secure and comfortable, not to mention the process was fast and easy! I'll definitely be renting from them when I visit again.
I came over to St. Croix for a 3 day trip. Initially I wasn't going to rent a vehicle but last minute I changed my mind. Twin City Car Rental was very accommodating to my last minute request. I'll be using this rental car service from now on.
Prior to COVID-19 My family and I already had a trip planed to St. Croix. We decided to still enjoy our planned vacation. Thanks To TCCR, we were able to rent a Jeep Wrangler for 9 days and comfortably get around the island. The service was fast! We will be back!
I came to St. Croix as a contractor to work in the refinery and I was worried if I would be able to rent a car for a long period of time while on island. I had my rental for about 3 months and TCCR made that experience very smooth!
Twin City Car Rentals made my car rental experience very quick! I don't have much patience and try to avoid situations where I'm waiting too long and they made sure my experience was quick and efficient! I will be renting from them over and over again!