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Terminal Transfer, Inc.

North Lombard Street,15745
Portland Oregon , 97217
United States
503-288-7164
rmontes@terminaltransfer.com
http://www.terminaltransfer.com/

Consignment deposited without prior notification by the shipper

The personnel at Terminal Transfer (especially Nikki Danduran) provided a very professional handling & excellent communications.

Terminal Transfer - Kent

Amazing customer service, Response time, with Detailed information!
Kerry Mulka was a pleasure to work with. He made a project stress free.

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SEATTLE DISPATCH TEAM

Dispatch team was great. Kept me updated from beginning to end! Really great job.

Phone call

Sofia was on top of the information that I needed. Awesome. Thank you.

Phone call

Sofia was on top of the information that I needed. Awesome. Thank you.

Impeccable Service

First time in a while picking up from a CFS, received nothing but outstanding service. Spoke with Sofia on the phone. Huge shoutout to this team in WA.

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Kerry's services

Much appreciated services.

Kerry Mulks

Great communication, responsive and respectful

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KERRY MULKA

So great at communicating & giving updates. What I appreciate the most is how they are always trying to work with me & my team on deliveries. Kerry does an amazing job!

Professional Service

100% prompt response, great work, reliable.

Review for Amy Swenson

In the amount of time that I have worked with Terminal Transfer I have experienced nothing but great services with fast responses from Amy Swenson from the Seattle branch. She provides excellent attention to detail for the request I ask for and goes above and beyond to find solutions for my day to day operations. I appreciate all that is being done for me on a daily as a customer, and highly recommend you go with Terminal Transfer as a first choice for your service.

5 stars all around!

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Always top quality service

Deanna and the team have supported us throughout 2022 during a period of rapid growth, and are always so helpful with an eye for detail. They have been reactive and adaptive to meet our business needs. Quick to respond and always supportive in resolving issues. THANK YOU! :)

Awesome Service!

amazing service! I had to schedule a rushed pick up and they did not hesitate to pick-up, and they even delivered cargo on the same day.

Help in our time of need

Andrus Transportation would like to express our appreciation for the Terminal Transfer team in Portland, who helped us today, right before they were closing and attending their company Christmas party. They could have easily turned us down given that we were arriving so close to their event. They accomplished what we needed with their cross dock, got pictures to us quickly and got our drivers on their way. We will choose no one else in the entire Pac NW if we can forever utilize Terminal Transfer for future needs. Thank you again to the Portland team (Nikki, Sofia, Susan, et all) and Happy Holidays to you!

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excellent service Five Stars

ATI SHIPMENTS / NIKKI DANDURAN

VERY GOOD AT WHAT SHE DO AND VERY EASY TO GET HOLD ON IF YOU NEED TO REACH HER

Hazardous load

thanks for sending the hazardous paperwork in before the driver arrived. Everything went very smoothly

Delivery to Salem OR

This Company is friendly and have excellent Customer Service.

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Terminal Transfer - Joel Albrecht

Terminal Transfer has been great to work with and very understanding with tough situations that have occurred while delivering to their facilities. Joel in particular is very responsive and flexible during critical situations, and J.B. Hunt appreciates the help we have received on Joel's behalf.

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Best Customer Service

Iris was amazing. She helped me at every turn and got my situation resolved!! I’d recommend her & her company to my best customers.

Best Customer Service

Great customer service

Spoke with Chris, Iris and Sofia and customer service was absolutely the AWESOME out of all the CFS stations I deal with every single day. Great job to all that helped me with this issue I had with our cargo :)

Professional and prompt response!

Very quick response to our inquiry. Thank you so much!

Amazing Service

Terminal Transfer have handled our loads very professionally. They kept us informed through out the process. The Ocean Freight Containers were in gated on time!

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Hard To Find Such High Level Staff

In 50 years of business I have never seen the staff of an entire (large) company operate with such uniform intelligence and pleasant, cheerful customer relations! One feels the security of being serviced by capable, knowledgeable staff while being truly valued and respected at the same time. What a wonderful experience.

A+

Great service. Updated customs/delivery order very quickly after emailed to them and emailed everything was ready to pickup.

Great job Taylor Bryant

When looking for a warehouse rate, Taylor from the rates department, provided prompt and exceptional service.

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quick response time

Every time I contact dispatch, Andrew is so quick and thorough with his responses.

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Great Communication

Chris provided detailed appt information in a timely manner. Thanks for your help!

Quick response

I was impressed with how quick they were to get back to me on my inquiry. That was awesome!!!

GOOD SERVICE

Quick respond

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5 *

Accurate and fast replies

quick and accurate

Very Polite

Needed to know if my freight was available. Which it was not. Usual responses from CFS's are very vague and rude. Ashley Franklin was very concise, polite, and specific in her email response, which was very refreshing.

Office Customer Service is Fantastic

This has been my first time importing something from overseas. Sofia and Ashley have been extremely helpful and patient with this newbie. Sofia took the time to walk me through tracking my freight and how I would know when it's ready for pickup. I was apprehensive about the entire import system, but Sofia and Ashley have reassured me along the way.

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Simon Johnson | Seattle Dispatch

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AWESOME FEEDBACK AND COMMUNICATION

Lindsey Bruder & Sofia are excellent at what they do, and big on replying in a timely manner.

import clerk

I love dealing with this whse they are always fast entering releases and they are always up to date with info

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warehouse inventory

Nikki is always on top of things for our business. She is my "go to."
Her assistance and "can do" attitude is comendable.

PROFESSIONAL WITH TIMELY RESPONSE

ITS MY FIRST TIME DEALING WITH TT BUT ALREADY FEEL VERY COFORTABLE WITH (1)RATES (2)RESPONSE TIME AND (3)PROFESSIONAL HANDLING

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great & fast customer service

excellent service

Every body was very helpful, sense this was my first time doing this.Thank you very much!

great service

COMMUNICATION

The communication with your Seattle terminal is very valuable in these times.. it is very much appreciated.

Review of service for request for help in finding missing freight

The lady that helped me at the TT phone number was awesome, very patient and friendly. I expected someone to act like I was a bother, but she did not treat me that way and I appreciate that. Very nice customer service here!!!

excellent communication and excellent service

I'm very pleased with the professionalism and excellent communication I received.

Gelmut is the best

Haven't worked directly with Gelmut for a while now that I'm in a manager role, but one of my associates looped me in on a recent email with him and it illustrated how much support he provides the Flexport team and lululemon as our client. Absolutely the best terminal manager/provider I work with at Flexport across the US and Canada, and my team works with a lot of them. He's talented, responsive, and thoughtful. You're lucky to have him!

COMMUNICATION

I APPRECIATE YOUR SERIVCE, WHITH THE VANGUARD SYSTEM DOWN I DEPENDED ON YOUR INFO TO NOT DELAY MY CUSTOMERS SHIPMENT

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T

Great Service

Responsive and friendly

Always can count on them to answer quickly

TERMINAL TRANSFER

Entry Writer

Import Department is friendly, helpful and professional. Excellent customer service :).

like that i receive quick replies back and given good rates

Excellent customer service

The Terminal Transfer team really cares about their clients and offer great customer service!

Rapid Response

I Like the quick - Fast - rapid response from this Dispatch office. Makes it easy to follow through on client needs and move onto the next shipment!

Excellent Service for Industrial Supply

Been using Terminal Transfer for years. Best CFS services out there.

Above and beyond

Hi, this team is always answering the phones, very kind and helpful.

Outstanding service and support

Sofia and her team continue to exceed all expectations. We found ourselves in unique situation this week and they have done a wonderful job assisting us with our freight management needs.

Amazing Customer Service

It has been more than a pleasure to work with Sofia. We have a unique situation that she has been wonderful in helping us resolve!

quick response!

Superior Service

Terminal Transfer has thoughtful, friendly and efficient staff in the office and warehouse. Thank you for all of your support of Zenport since 1998.

Excellent Service

Took charge, made sure all details were looked after to ensure customer deadline met

Owner

Fast respond and polite communicator

Very Pleased

Just a quick shout out of praise for your office team in Portland Oregon, they are awesome to work with and they go the extra mile to confirm shipment availability and details! Sofia and Ashley

Great Service

Great communication - Patient - Knowledgeable
Pleasure to work with your import team during these challenging times!
Thank you from the DGS Logistics Team!

Ashley Franklin, Ocean imports

Ashley has been extremely responsive & helpful
with my questions regarding a contr destined for delivery to your CFS. She's always so friendly, responsive & very nice.

Great customer service.

Got great service in a timely manner

EXCELLENT RESPONSE

prompt, efficient professional

Gelmut Nayberger

always great response time and willing to help and advise when needed

Excellent Customer Services

Sofia provide exceptional excellent customer services and really help me out with shipment inquries.

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Attention to Detail

Susan Sam asked great questions and provided a very detailed, thorough price schedule for the services we inquired about. We are very impressed!

VERY HELPFUL!

She is very helpful!!

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always goes the extra mile!

Sophia Gonzalez

Super star !! She did a fabulous job. I am so impressed by her service . Wow

Sofia Gonzalez is a pleasure to work with!

I am constantly reaching out for information and regardless of how simple or trivial it may be Sofia always responds promptly with the information I need. It is awesome to have that kind of confidence in somebody I am working with more and more everyday! Thank you Sofia!

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UPS Admin

very oriented details, organized, accuracy, and very pleasant to work with. Does a great job!

Always 5 stars!

President

Always provides prompt answers

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excellent

Professional Delivery with a Personal Touch!!

My shipment was in Kent WA. and I was there to pick up in Portland Or. Realizing that my container had not even been opened yet the Administrative Rep Luisa took control of my situation and arranged through the Portland office with her supervisor Sophie to have the container opened and sorted out to find my shipment. Usually this takes a full day I am told--they not only found it in short order but had it over night delivered to the Portland Warehouse. From the Kent warehouse Administration and Crew to the Portland Administration and Crew they "Delivered" my shipment in less than 24 hrs!!! -- note that this was a 2 pallet 1 ton shipment!!! I am so impressed with this Company I wanted to share my experience. They made "Me-- The Customer" important!! I want to say a Special thanks to Luisa who followed through and never left my side to Sophie who made the call and to Josh in the warehouse who helped me secure the load on my trailer. You All Really "Go the Distance for your Customers!!!" Thank you!!

Very helpfull

Sofia was very helpful, and efficient at helping me, a first time importer. thanks, Russ Kroeker

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Terminal Transfer agents are always so easy to work with! Austin and Gelmut have been quick to reply when scheduling True Brands, always work with us to figure out the best delivery dates, and are very professional.

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Prompt and Excellent Customer Service!

Sofia is great to deal with and always goes the extra mile

Origami Paddler LLC

Very diligent and professional

Responsive, Enthusiastic & Flexible

I'm just telling you .....

Terminal Transfer in general & Nikki Danderan, specifically, started out fast ... & never stopped turning out great "splits." (for you runners out there)

Thanks.

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Would Never Have Made It This Far Without Terminal Transfer

Terminal Transfer has been one of our longest business relationships (6yrs!) and for good reason - they truly are a part of our team.  Because they've taken so much time to understand how our business works they've not only helped keep our storage and shipments running smoothly, but proactively caught errors that I've made, saving me enormous headaches!  I can't say enough good things about Nikki and Deanna and the entire team and would whole-heartedly recommend working with TT for your storage, fulfillment, transportation needs.  

Tremendous Asset to the PNW Trade Community

Terminal Transfer benefits the PNW's international trade community, providing critical services Rochelle and the team are engaged in a most constructive way with the exporters, importers, truckers, forwarders and customs brokers. As Portland's economy grows, TT becomes ever more essential.

CFS

Rochelle & entire staff (from Dispatch to availability to scheduling to accounting to imports to everyone at Terminal Transfer) 
I want this to be known not only by my company and by Terminal Transfer but for the REST of the world to see how (10+ years i have dealt with Logistics) Terminal Transfer is by far the BEST i have ever encountered. This company managed my very first shipment as if i was dealing with them for many years. This experience is unforgettable and have gained a customer for life. It is my pleasure and duty to share such an one of a kind experience with anyone who reads this. You will NOT find any company who has one of the best or the best communication, Customer Service, Friendliness that takes extreme pride in their work. Terminal Transfer is one to no other. I will look forward to continuing to connect with this company as should everyone who wants to experience greatness. 
Thank you Rochelle & your team! 

Jake De Los Reyes Ocean Import Service Pactrans Global, LLC. 

OPERATION

love their sevice, best warhosue in settle :):) :)

Testimonial #10

Kerry with Terminal Transfer is outstanding!  She was extremely attentive and quickly expedited our pick-up and transloading, while coordinating with our trucking company.  The turn-around time for picking up our container from the port and having a 28' truck re-loaded and en route to my residence took Terminal Transfer only 24 hours. I highly recommend Terminal Transfer as a company that is efficient and cooperative.  Thank you Kerry!

Venture Volt Operations Manager

I was in to pick up an order recently and I always hand load my product to bring back to Redmond. it started to rain and Jesse came to help me load quickly. Jesse was very helpful and had a great attitude about it. Everyone at Terminal Transfer is pleasant and helpful. Great doing business with them. 

Testimonial #10

As my first time importing into the Port of Seattle, I received an early Arrival Notice on our container and had to find a warehouse quick.  From the 10 other inquiries sent, Terminal Transfer was the only company to respond with a reasonable quote.  Getting set up as a first time customer was simple and non-complicated.  Before the container was even Customs cleared, I received daily updates from their Drayage team...more than from our own Customs Broker.  Most of the other port warehouses I've dealt with pick up on the last free day costing extra money in Demurrage fees but Terminal Transfer had the container back at the Port Terminal with 2 days to spare.  When the pallets of my goods left the warehouse, the staff even took photos of the truck carriers license plate to insure I knew which truck had the shipment.  In all, I would strongly recomend Terminal Transfer to any company who is concerned about maximum efficiency, promptness, and professional customer service.  Keep up the good work I'll be back!
Henry B.  Worldwide Wholesale Warehouse Inc.12/22/2016

CSR

Just want to give props to the team in Kent, WA for going the extra distance to recover, separate and prep our shipments to meet our customers needs. Thank you TT team! Appreciate you all!

Traffic Coordinator

Terminal Transfer is our go-to CFS for our LCL shipments. Working with them is seamless and they always provide outstanding customer service. They definitely go above and beyond. Thumbs up all around!

More than 10 years...

I have had the pleasure of working with Terminal Transfer for more than 10 years. They are one of our favorite clients because they are hard working, creative, and completely committed to taking care of their customers needs before their ...MoreI have had the pleasure of working with Terminal Transfer for more than 10 years. They are one of our favorite clients because they are hard working, creative, and completely committed to taking care of their customers needs before their own. I would recommend that anyone with a trucking, shipping, storage, or US Customs need call Terminal Transfer for help.

Proud to work for Terminal Transfer

I have been with Terminal Transfer since 2011. I have seen us grow into the wonderful company that we are today. We are proud of our staff and the knowledge they bring to the table. The partnerships we have developed with our loyal customers continues to build and we look forward to the bright future we have . I know Laura would be proud of what we have grown this company into and putting her visions into motion. Thank you for the wonderful family here at Terminal Transfer, this will always feel like home.