I had to return an item. There was a problem tracing the package, but thanks to the efforts to Trinidi at Customer Services, we were finally able to locate the package! Trinidi was amazing! She went over and above to help me! She is an amazing employee! Thank you once again Trinidad!
I have to say, I always find what I need here! Recently, I tried a few other stores and they didn't have the tool I needed but yourtoolwarehouse.com did. I cannot say that I have ever had a bad experience here. They don't have all the tools that are for sale listed online bc they get a shipment almost everyday so don't give up if you don't see your tool!
I have used this website for years and although there have been minor hiccups, on the whole they do a great job. Online ordering is very easy and they get it to you the day they promise, unlike their competitor. I have recently had several large orders delivered and they were on time, friendly and helpful. Everything arrive correctly and as described.
I Tried to leave good review through my email but that would not let me leave a good feedback for some reason, but wanted to let yourtoolwarehouse team know they did a great job on the large order I placed. The customer service team was polite and professional and the tools all arrived in good condition as described. Thank You guys and A+ for You !!!!!!!!!!!!!