You know a nail salon is good when the place is packed 30 minutes after opening. Keep in mind it was a Friday. There’s more than 30 technicians and they are expanding to include the space next door. I’ve never been disappointed going Zen nails.
I really enjoy going to Zen. There aren’t a lot of nail salons in Chattanooga that I enjoy going to but this one is top tier! Customer service is always amazing and I can tell that they try to be fully staffed to ensure that customers are not waiting too long. The complimentary drinks are also a plus! I’d definitely recommend. :)
My first time at Zen and I was amazed at how busy they were. I had an appointment and had to wait, but only for about 10 minutes (maybe 5 minutes after my appointment time since I showed up a bit early). Mia did my pedicure and manicure and was incredibly friendly. She was accommodating with my ask to do a French/design manicure with different colors, and she also helped by suggesting which colors to use. When I changed my mind about the design part way through my manicure (I felt so bad) Mia was so kind to adjust and also go back and change the nails she had already done. Given how busy they were I so appreciated that she was kind about me being difficult and still attentive to completing the manicure! I was amazed I was in and out in less than 1.5 hours with great results. Thank you again, Mia!
There with my wife today and a male employee was sooo rude to a woman that my wife had to speak up. The man was rude, inconsiderate, and a lot more words I won't say on maps. But I will say the store was full and his actions were totally unprovoked and unprofessional.
If you wanna take a chance on getting treated like garbage I recommend going here. My wife won't be
The nail tech, Timmy, was so rude to the lady next to me, I had to pick my mouth up off of the floor in disbelief. I have never, ever seen someone treated that way for no reason at all. This was my first time there, & I will never be back. I can’t fathom being treated that way & even though they say the “lady left happy,” she should have left as soon as the nail tech opened his mouth. I feel sorry for her that she felt she had to stay there to let y’all match her nail that came off. I won’t be back. I love my nails & Kelly did a great job, however, Timmy treated that lady like sh*t. Never, ever again. I’m still so in shock, I will tell everyone who will listen. Even when the “manager” came over, she acted so non-chalant, I had to make a big deal for the lady who was sitting there just hoping to have her nails matched, repaired, & filled, & wondering why she was being mis-treated that way. How dare him!
My daughter (12) and I are new to the area and were looking for a new nail salon. I'm so pleased to have found this place. They were personable and professional, quick to serve without feeling rushed. Overall service and quality was excellent, the spa itself was clean and tidy, and everyone we encountered had a smile on their faces. We will definitely be back. Special thanks to Jessy and Eric. We're ready for vacation now with our gel manis and pedis.
Great service & nails every time! I’ve been going to Zen for over a decade. I started out at their Cleveland location. When they moved to Chattanooga of course I followed…..plus I was extremely happy because they are now closer.
I always feel welcome at Zen Nail Spa. They are professional and friendly. I love the light, airy, clean atmosphere of this business. Jessica was a sweetheart and did an excellent job on my pedicure and manicure. Looking forward to their expansion and facials that will be offered.
First visit for a pedicure today. Similar to one back home. It was very bright inside (could lower light levels in pedicure area). Also it was a bit chaotic today. But the pedicure was great and the technician was nice and gentle. Overall a great experience.
My tech Michelle, went out of her way to match my gel toes and my nail dip the color was such an amazing match! This is such a upscale place to get your nails done. Always making sure you are taken care of.
Not sure why this place is getting good reviews. The worst manicure I have ever had. The woman doing my manicure was standing up she was in such a hurry to get done. You are treated like cattle in this salon. Will not be back.
The appointment started on time and took only about 35 minutes. The manicurist recommended a different type of manicure for my problem nails, which I am excited to try. Salon looks professionally decorated and very inviting. Super busy but they kept customers moving.
We went in as a party of three. I had Nathan work on my gel pedi/mani. I was pleased with the services that myself and my friend received. However, the girl that worked on my niece in laws nails didn’t do such a great job. She left my niece sitting there for ten minutes waiting to get her hand massage after an ombre dip nails set. Also was extremely rough and careless. She had some fingers that ended up bloody from rough filing. She gave her square nails when she wanted round. We will return but will make sure we don’t get that same young lady my niece had today. Her name was Laura. Young and pretty but poor service.
Amy is amazing, and although the place is constantly rushed, she does a fantastic job. Iv been going for about two years and watched it grow. Sometimes it’s to busy and pushy for my likings but regardless Amy has never failed to complete everything needed and my nails hold up and last and look great every time.
Absolutely LOVE them, especially Seven. I get my nails SUPER long and coffin shape. My nails don’t life and the space is ALWAYS perfect. I’m past due for a fill in & all my nails are still going strong. Would highly recommend. Added pics from my last two sets plus current (needing a fill in).
First experience with a nail salon in the Chattanooga area and was not disappointed. I would definitely recommend making an appointment because this spa is very busy. I read reviews and decided to book an appt with Mia. I went in wanting a specific design and shape and she was wonderful throughout my visit. She understood and delivered exactly what I was looking for. I’ve had my nails on for over a month now and they are still holding up really well. I will be seeing Mia again soon!
I love coming to Zen Nail Spa. It has a clean and professional atmosphere. The only negative thing I have to say is that sometimes it is crowded and busy, and hard to fully relax with so many people around. Otherwise, the services that are provided are great. Lucy gives wonderful pedicures and is so sweet and funny!
A little disappointed! Sat around for over 35 mins for my appointment. Not easy after back surgery in a back brace. Once the technician finished it had been 2 hours! The foot massage was not great. Gel on nails peeling off after a few days. Not worth the price or wait.
Overall my experience was very good; however, when I said to the person who seated me that my water was not warm, he responded, we will take of it later and he kept walking. The person who was already serviceing another person reached over and took care of it right then! If I had to change anything, it would be the first persons lack of response to my complaint.
Very relaxing and clean. I went on a Saturday and it was really busy but I was placed in a chair with someone right away for a pedicure! When it was time for manicure there were no spots open but sitting at the bar area, I’m short and curvy so sitting in the chair was very uncomfortable so I ended up standing. I also had gel polish put on my nails and by Wednesday they were already chipping in the corners! It is a very nice place however picking the right time to go is key!
I got my nails dipped today and they look GREAT!! I wanted my natural nails, and Mia helped me decide the shape I should do. I selected a color and Mia let me know it wouldn’t come out like that, which I greatly appreciated instead of her just doing it bc I asked. We finally found the color I wanted and she did a phenomenal job on them. I was so nervous my nails wouldn’t look good because they are flat and thin but she made them look better than any manicure I’ve ever had! Thank you so much!