I don’t usually do this…. but I’ve always heard really great things about Zen, and all of my friends recommended it to me. I went in 2 days ago to get a full set, and I honestly did not leave happy. I showed my tech what I wanted and told him the numbers of the polishes (one of which was white and the other two were shades of blue). He gets halfway done with them (the white part) and gets up to get the colors. He came back telling me that they didn’t have them. Okay…. he picked 2 other colors and used them. I thought it would turn out fine, but they just didn’t. I left paying $85 and tipped him $10. The reason I didn’t say anything before I left is because I don’t like making a big deal about things like that, it makes me feel bad. But my friend convinced me to go back inside to get them fixed, so I did. All of the employees were quite rude to me; one didn’t understand why I didn’t like them, and my nail tech continuously told me how much I wasted his time when he sat down to fix them. I kept apologizing, but ¯\_(ツ)_/¯ . In the middle of him fixing my nails, he got up and started on someone else, making a different girl take over mine. Every time she did something, she would rudely ask if I was sure I liked them. I honestly didn’t, but I just dealt with it and left because I was tired of the treatment. The nails that she ended up giving me were uneven, and the polish is see through because there’s only one coat. Anyways, I don’t mean to be nasty but I just really didn’t appreciate my experience there, and I pretty upset that I spent almost $100 on nails I did not ask for.
Acrylic nails with gel polish: Just had my nails done here for the first time - exceptional! I was a walk-in, and dissatisfied with my prior salon (acrylic nails lifting, bad and uneven shape). Even though the salon was busy, it being 530pm, I was seated quickly. My nail tech, “Seven” was fast, polish look fantastic, shape beautiful. Price was very reasonable. I will be back! Thank you, Seven!
Update: the manager Tracy was super sweet and fixing my nails for me!
I don’t normally leave reviews, but I felt rushed to the point I couldn’t relax. I was in there some mommy time for the first time after having a baby and it wasn’t relaxing to be rushed. My nail polish is wavy and bubbly and the tips are wavy and I’m even. She didn’t give me cuticle oil or use a base coat but my nails could’ve been better for $85.
I drive from Dalton, GA every month to get my nails done at Zen. VERY professional and kind. Not only did the luxury interior won me over, but the CLEANLINESS! I love how serious they take their sanitation. Highly recommend this salon!
Go see Alex he is the man with a plan & patience! He Off on Wednesday @Zen Nail Spa! Oh & Hey Zen owners more spaces is wonderful with the remodel looks great! One request more colors with mood gel polish would be awesome!
Nice place, worst service!!
I got my nails done today! And the service left much to be desired!! They had bad manners; I conveyed to the lady before we started the service that I wanted to have my dead skin cut and she said “yes, we can do that” but only later does the person working on me tell me they don’t cut it. Whattttt..???? They are very rude, and not customer-oriented!!
I can't recommend this place!!
Bad service and rude!
Eric gave me BY FAR the best pedicure experience out of any salon I've ever been to! His attention to detail & his calm nature helped me to relax that much more. I'd give him 10 stars if I could! Thank you so much! ERIC, you're the best!
I made my first appointment with Cina months ago and she has been my technician ever since. In her absence, Emily has never failed to bring it! These ladies have a true talent and take pride in their work. My mom and I go for appointments, probably sooner than required, and we have loved every experience.
This was mine & my mom's 1st time here and we got the signature pedicure and Michelle & Susan were awesome!!!!! I also got gel polish and Susan did a great job! When you walk in you don't smell that overwhelming "typical nail salon smell" , it actually smells nice in there. It's a very pleasant and calming atmosphere, no wonder it's called Zen. We will most definitely be back!!!
I enjoyed the relaxing and beautiful atmosphere of Zen Nail Spa. My friend have me a gift certificate and I enjoyed myself immensely. y nails are beautiful and care given was exquisite. I will return and plan to refer other. Thank you Tamekia for the gift and Thank Timmy for excellent service.
comfortable, pleasant, atmosphere! but the nail techs can't do nail art. they could only do limited designs not what I'm accustomed to and want. I had to settled, for what they could do or were able to do. I love various designs that I've seen, but haven't been able find a tech to do what I want yet. it's the artwork on your nails not just designs.
Amy was wonderful! She complimented on how soft my skin was and how my nails looked. She delivered on what I asked for. It was a pretty fast turn around as well, but the quality of my pedicure/manicure was not effected at all. I will for sure be going back and actually already have!
Updating my review. Since my last review 3 months ago the level and quality has went down. I have to repeatedly go back to get fixes because my polish or dip gel chips badly. Their response always is for you to inconvenience yourself and come back to get your nails fixed. I'm past that. I have referred as well and the experience was AWFUL. I have to go back to get them to fix again and it's exhausting. They need to SLOW DOWN and do better quality work!!!!!
This is the only nail salon i go to! I would recommend calling ahead and checking to see what the estimated wait time is if you’re planning on going in as a walk-in, just for courtesy reasons! Anytime i go in, with an appointment or as a walk in, i am ALWAYS greeted and instructed on where to go next. everyone is great! Sam is awesome! always does phenomenal job!
My mother in law talked me into getting pedicures this morning. We were walk ins. The place smelled good when I walked in. It was noticeably very clean. The front desk was very sweet upon check in. I was directed to wash my hands then pick a polish color. I upgraded to gel. Then I was lead to a chair to sit in. Lucy did my pedicure and was very nice and made me feel very cared for. By the end of the pedicure I had decided to add a manicure. Lucy rolled with my impromptu change. =) She made sure I was happy with my color before moving on to the next step of the pedicure/manicure. All in all I had a great experience and I definitely recommend.
My mother in law talked me into getting pedicures this morning. We were walk ins and it was my first time here. The place smelled good when I walked in. It was noticeably very clean. The front desk was very sweet upon check in. I was directed to wash my hands then pick a polish color. I upgraded to gel. Then I was lead to a chair to sit in. Lucy did my pedicure and was very nice and made me feel very cared for. By the end of the pedicure I had decided to add a manicure. Lucy rolled with my impromptu change. She made sure I was happy with my color before moving on to the next step of the pedicure/manicure. All in all I had a great experience and I definitely recommend.
I don’t venture away from my normal tech Kelly…. I have seen another person in the past there and that changed my whole experience. Kelly is always always nice and doesn’t give me any attitude if I remind her what I was requesting that day. I never have to ask for any touch up or fix anything but if I did I feel like she would be nice and understanding. The one time I went w another tech, she acted as if I was getting on her nerves when I reminded her that I only wanted my tips painted. I am not a customer that complains so that was annoying. Go see Kelly or Hannah!!! They have never disappointed!
Love getting pedicures and dip nails love it here ! To men out there get your girl gift certificate here I’m sure she will love it and you do not have to worry if she will like it cause she will love it god bless all
Very busy Nail Spa, but they have it running efficiently. I was impressed to get in the same day. 1st time there... David did a great job on my nails and Jessi on my pedicure. I will be going back for sure!
I went for the first time today with my 6 year old daughter.We were greeted at the door by a gentleman that directed us where to go. Efficient! Destiny had my daughters nails done by the time I picked my color and they were adorable. The time it took to take off my old set give me a new one reshape and paint was AMAZING. Fast, efficient, exactly what I asked for! Also a plus she told me how much it would cost before she did anything so no surprises at the register! After 4 years I think I’ve FINALLY found my place 🙌🏼
This is the best nail spa I have been to in a long time. I love the staff, the products and the amazing work they do. My nails are flawless every time. Nathan is great! He does a helluva job with a dip mani/pedi. 10/10 recommend!!
Lucy was so sweet and fun to talk to! She made me feel so welcomed! I got the spa pedicure and it was lovely. I’m really funny about people doing my feet but she did an excellent job! I will be back and will be asking for her again!
I loved Mia she really did a great job on my nails. She explained everything she was going to do. And she really offered options on what to do to my nails. I will be coming back, I think I’ve found my new nail home.
I went in for a full set, coffin shape and Nathan did a horrible job. The quality was very poor, so poor that another tech had to come and complete the job. I ended up going to a different place just to soak them off, literally within 15 min of leaving Zen.
I made my first appointment with China months ago and she has been my technician ever since. In her absence, Emily has never failed to bring it! These ladies have a true talent and take pride in their work. My mom and I go for appointments, probably sooner than required, and we have loved every experience.
I always look forward to coming to Zen. It’s so relaxing and I always leave happy. David does a stellar job with a dip Manicure and Pauline gives a wonderful gel pedicure. The girls up front are always so sweet and helpful with getting appointments made for me. I highly recommend Zen. It’s totally worth the drive from Cleveland.
You know a nail salon is good when the place is packed 30 minutes after opening. Keep in mind it was a Friday. There’s more than 30 technicians and they are expanding to include the space next door. I’ve never been disappointed going Zen nails.